Mercer Carpet One Floor & Home (www.mercerfloorandhome.com) has a 4.3 out of 5 rating on OK.one, based on 58 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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MUELLER, BRIAN & TERRI · 2 reviews · Verified ·
★★★★★
condo carpet
This was our third experience with Mercer. Everyone from sales to installation was friendly, professional and thorough when completing the job. That is why in several years we returned to carpet 2 homes and my mothers. Highly recommend the company.
Reply from Mercer Carpet One Floor & Home2017-03-07
Thank you Brian & Terri for sharing your experience! We're always thrilled to hear stories like yours and are glad that you two and your mother are so happy with the new floor covering, installation, and service that we helped you with. Please let us know if there are ever any questions that we can help with & have a wonderful day!
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Fran Huber · 1 review · Verified ·
★★★★★
Definitely recommend
Jeff was terrific to work with - as were the installers
Reply from Mercer Carpet One Floor & Home2017-03-06
Thank you Fran for taking a moment to share your experience! We are concerned that you decided to give us a three out of five star rating despite your very positive comments. Is there a concern we can help with? Thank you & have a great day!
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FOUNTAIN, BILL & DORIS · 4 reviews · Verified ·
★★★★★
Bedroom Floors
We are so pleased with the results. Everything was done very professional. Thank you.
Reply from Mercer Carpet One Floor & Home2017-03-06
Thank you Bill & Doris for taking the time to share your experience! We're thrilled that you are so happy with you new hardwood floors, the service provided, and the work of the installation crew assigned to your project! If there are ever any questions we can help you with, please don't hesitate! Have a lovely day!
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DANG, LAN-ANH · 1 review · Verified ·
★★★★★
Great job
My floors look great. Thank you to Matt for steering me to the right product, and to the crew for the easy installation.
Reply from Mercer Carpet One Floor & Home2017-03-06
Thank you Lan-Anh for taking the time to share your experience! We're thrilled that you are so happy with your new floor, its installation, and the service provided! Please don't hesitate to contact us if there are ever any questions. Have a lovely day!
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Carol W/Robert Brittingham · 3 reviews · Verified ·
★★★★★
New Floor
Excellent sales and install. My dad loves his new floor.
Reply from Mercer Carpet One Floor & Home2017-02-02
Thank you Carol for taking the time to share your experience with us and our work! We're thrilled that Robert is enjoying is new kitchen floor. If there are ever any questions we can help you or Robert with, please don't hesitate to contact us!
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LEE, ROXANNE · 4 reviews · Verified ·
★★★★★
Customer Service and quality of product
Jeff, at the Mercer One Store in Ellicott City, was prompt, thorough, accommodating and provided EXCELLENT customer service. His knowledge of the products, and what would suit our specific needs (we have dogs), as well as his respect for our budget, were exemplary . Highly recommend this store and this employee. Stellar experience for us from choosing Mercer to finalizing our choice and then accommodating a rush order to complete the install before the New Year. Even the carpet installers were terrific.
Reply from Mercer Carpet One Floor & Home2017-02-02
Thank you Roxanne for taking the time to share your experience with us and our work! We're thrilled that you are loving your new living room, dinning room, and master bedroom carpeting in addition to your new study Alterna LVT! If there are ever any questions we can help you with, please don't hesitate to contact us!
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SPECIAL RESPONSE · 1 review · Verified ·
★★★★★
Martin Herman
need to finish the coping trim and tile problems.
Reply from Mercer Carpet One Floor & Home2017-02-06
Thank you Martin for reviewing us; we believe that there was a miscommunication somewhere. Jim & Courtney have been in touch and were on the same page about the few small things that needed to be taken care of. The last Jim heard, Courtney wanted to make sure everything was in it's rightful place before we came back out and would reach out to us when ready. If you are ready now, please let us know as we are ready to go when you are. Thank you & have a lovely day!
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Katie Cosgrove · 1 review ·
★★★★★
Unacceptable experience
This experience was horrible. I wanted to use a local business instead of giving the big names my business, but I would have been better off going to Home Depot or Lowes. I have definitely learned my lesson. The experience started with Jim (Sales person), we signed the contract in July and I was doing my entire house, my mom was also with me and she told Jim that if everything went well with my house then she was going to replace her entire house and she would be using them as well. I paid half of the bill in July and was told that I would be contacted with my install date soon. I contacted my sales person Jim numerous times and was told that it would be soon, I had to call the store at the end of August to find out when my install date was. Jim never once picked up the phone he hid behind emails and text message, which is extremely unprofessional. The store told me that the reason why it was taking so long was because one their installers was in a accident and was taking time to recover, well it would have been nice to know that information. Jim also changed my flooring in the middle of the experience, he said he did because it was a better quality I know that he did because he did not order the right floor to begin with! ( I am in sales and understand how this works). Jim also changed one of my install dates without even asking me and thought he was doing me a favor and then he could not change it back to the original date which then caused even more of delay in the install. When the installer finally came to my house to do the first phase of the work, the installer had no idea what they were doing on the first day. I had to tell them that they were supposed to be putting all 4 bathroom's in, they also pulled up my foyer flooring and almost laid the wrong flooring down, because they no instructions from the floors. Once the flooring was completely done, I realized that the flooring in my basement bathroom was starting to come up and there was water everywhere. Kevin from the store told me that the leak was my fault that his plumber did not do anything wrong that he wanted his money before he fixed anything, and that I was going to have to pay for the leak. I told him I would get my own plumber to look at, and that there was never a leak before his plumber went in and removed and installed the toilet back to the floor. Kevin was very rude and told me that the store would take me to court over the money I owed him and that I would have to pay to him before anything was fixed. I hired a plumber and the plumber I hired told me that the plumber that put the toilet back in did not re seal the wax ring when he put the toilet back. So in the end it was the stores fault. This experience started in July was not complete until November. My mom will not be using Mercers, and I have told all of my realtor friends to not sue this business. The owner and all members of this team are rude and extremely unprofessional and only after getting money, they are not in the business of customer service at all.
Reply from Mercer Carpet One Floor & Home2017-02-06
Katie, thank you for taking a moment to share your experience. Feedback is appreciated as we have always valued quality service and are constantly striving to improve. Quality communication is a two way street; aprox. one third of our outreach via phone, email, and text never received a response from you or your mother.
You were offered an upgrade in hardwood (an American Walnut) because between the time of selection and the completion of the paperwork, the original hardwood (an American Maple) was bought by another client. In an attempt to provide quality customer service, you were offered and agreed to a hardwood that was four times the cost to us.
With multi-part projects, our professional install crews will opt to take steps that smooth out their portion that would otherwise be completed by the next crew. Our crews often check in with the Project Consultant near the beginning of the project to review the details. This is what occurred with the LVT portion of your project.
While highly skilled and trained, our team members are human and occasionally make mistakes. We always make certain that when such occurrences arise, the client is taken care of. In your case, repair costs were covered and a discount applied to the project cost.
By law, all warranties do not start till completion of the contract by both parties; including payment in full which has not occurred. Services do not occur till Installation Guarantees are enacted by contract completion. Services have been completed; payment has not.
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WARIGON, CHARITY · 1 review · Verified ·
★★★★★
Kitchen floor of our home
They did everything possible to accommodate us while buying another home and trying to renovate this home. Very helpful!!!!!!
Reply from Mercer Carpet One Floor & Home2017-01-12
Thank you Charity for taking the time to share your experience! We are thrilled that we were able to help you during a hectic time and that everything went smoothly! If there is ever anything we can help you with, please don't hesitate to contact us!
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W, LISA · 1 review · Verified ·
★★★★★
Good quality products, scheduling was a little challenging to get final dates.
Sales person was helpful and knew the product line. Installers were great and curtious. Getting a firm installation date was a challenge.
Reply from Mercer Carpet One Floor & Home2016-11-08
Thank you Lisa for taking the time to share your experience! We are glad that you are so happy with your service, installers, and new vinyl and carpeting. If there are ever any questions that we can assist with, please don't hesitate to ask! Thank you for choosing Mercer Floor & Home to assist you with these projects!
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FRANK · 1 review · Verified ·
★★★★★
Prompt and flexible sales and service
Catlyn offered her help when we entered Mercer's EC store. She was happy to help and took us through our options in a few hours. She arrived at house to do measurements at appointed time. Installers were very accommodating and did an excellent job with installation.
Reply from Mercer Carpet One Floor & Home2016-11-07
Thank you Frank for taking the time to share your experience! We're thrilled that you are so happy with your new carpeting and the service you received. If there are ever any questions we can help with, please don't hesitate to ask. Thank you for choosing Mercer Floor & Home to assist you with this project!
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Mike Greenberg · 2 reviews · Verified ·
★★★★★
Mercer Carpet One is #1 in My Books
We have turned to Mercer twice, first in readying our former house for sale and most recently in upgrading our new house. Completely satisfied on both occasions. Would turn to them a 3rd time without hesitation.
Reply from Mercer Carpet One Floor & Home2016-11-01
Thank you Mike for taking the time to share your experience! We're thrilled that you are so happy with your new luxury vinyl tile and planking as well as your new carpeting! If there are ever any questions, please don't hesitate to contact us!
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Beth Lee · 2 reviews ·
★★★★★
Excellent service from start to finish.
I highly recommend them, from sales through installation it was a great experience.
Reply from Mercer Carpet One Floor & Home2016-10-17
Thank you Beth for taking the time to share your experience! We're thrilled that you are so happy with your new carpeting. If there are ever any questions, please don't hesitate to ask us!
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Manny Steinberg · 1 review · Verified ·
★★★★★
great
from start too end is was 5 star.
Reply from Mercer Carpet One Floor & Home2016-10-17
Thank you Manny for taking the time to share your experience! We're thrilled that you are so happy with your new basement carpeting. If there are ever any questions, please let us know!
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Carolyn and William Stancliff · 2 reviews · Verified ·
★★★★★
Great service!
We selected Mercer because of the positive online reviews, and we were not disappointed. We told Sheri what we wanted, and she suggested several carpets from which to select. She was very helpful and has a friendly personality. The installers arrived on time and did a wonderful job. We are very pleased with the carpet, and it looks great. You will not regret using Mercer Carpet One Floor & Home.
Reply from Mercer Carpet One Floor & Home2016-10-17
Thank you Carolyn & William for taking the time to share your experience! We're thrilled that you are so happy with your new carpeting. Please let us know if any questions arise at any point!
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FARLEY, KAREN · 3 reviews · Verified ·
★★★★★
Great service over all! Only one concern!
Time was scheduled verbally "first installation of the morning"! I took off only 1/2 day from work based on the amount of work that needed to be done, however, the installers did not arrive until 10:00. I wish I had known ahead of time so I could have planned better! This was my second experience with Mercer and both times the overall experience was GREAT!
Reply from Mercer Carpet One Floor & Home2016-08-31
Thank you Karen for taking the time to share your experience! We're thrilled that you are so happy with your carpeting and luxury vinyl tile flooring! And you are absolutely correct, the crews expect to arrive at their first project of the day between 8am and 10am, this is something we always strive to communicate clearly and apologize for the misunderstanding. If there are ever any questions, please don't hesitate to contact us!
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Kathleen Seymour · 1 review · Verified ·
★★★★★
Thanks, Mercer Carpet One!
Mercer Carpet One installed our new wood floors on the first floor last year and did a fantastic job! This summer we completed our projects with new carpet on the second floor and love the results! Great job, Mercer Carpet One!
Reply from Mercer Carpet One Floor & Home2016-08-10
Thank you Kathleen for taking the time to share your experience! We're thrilled that you are happy with your new hardwood and carpeting! If there are ever any questions, please don't hesitate to contact us!
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Glenn And Margaret Helms · 1 review · Verified ·
★★★★★
Great new floor
We are very pleased with our new kitchen floor and new entryway. Replacing the old floor covering has made a world of difference.
Matt was very knowledgable and helped us choose the new flooring. Kevin and the installers did excellent work and showed great skill renovating our floors. Will recommend Mercer to anyone needing a new floor.
Reply from Mercer Carpet One Floor & Home2016-08-10
Thank you Glenn & Margaret for taking the time to share your experience! We're thrilled that you are so happy with your new luxury vinyl tile flooring for your kitchen and entryway! If there are ever any questions, please don't hesitate to contact us!
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Charles And Karen Dean · 1 review · Verified ·
★★★★★
Outstanding service
Absolutely love this place! From our Sales person, Kaitlyn, to the installers we have never been anything but pleased. They are our go to flooring specialists.
Reply from Mercer Carpet One Floor & Home2016-08-10
Thank you Charles & Karen for taking the time to share your experience! We're thrilled that you are so happy with the product and service we've helped you with. If there are ever any questions, please don't hesitate to contact us!
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Edgar + Caroline Abarcar · 1 review · Verified ·
★★★★★
very satisfied
We were given expert advice by Katlin on our selection of hardwood and carpet.
The installation was completed on time with the dates we agreed upon.
Katlin updated us regularly on the progress of the installation.
The installer of the hardwood (Chris) did an excellent job, as well as Dave who installed the carpet.
Katlin, Chris and Dave were easy to deal with. They guided us and advised us on the work that was done. also educated us on proper maintenance.
Our hardwood floor and carpet look beautiful!!!
Reply from Mercer Carpet One Floor & Home2016-08-02
Thank you Edgar & Caroline for taking the time to share your experience! We're thrilled that you are so happy with the service provided by Katlin and the rest of the Mercer Team as we helped you set up your new home as you want it with that lovely wire brushed, wide plank, grey hardwood flooring and carpeting. If any questions ever arise, please don't hesitate to contact us!
