MiamiMD

Hi Lisa, Thank you for sharing your feedback. We're sorry to hear that you haven't noticed results yet. Skincare results can vary from person to person depending on factors such as skin type, condition, and consistency of use. Many customers begin to notice improvements after using the product consistently for several weeks, while others may require a little more time. We encourage you to continue using the cream as directed, and we hope you'll begin to see positive changes with continued use. Thank you for giving our product a try, and we appreciate your honest feedback.

Hi Robyn, Thank you for your feedback. We're sorry to hear that it took more than one email to verify your purchase. We understand how frustrating that can be, and we appreciate your patience while we worked to locate and confirm your order. Thank you for giving us the opportunity to assist you.

Hi Sharon, Thank you for your feedback. While we're sorry for the confusion regarding the additional jar you received. We’d really appreciate the opportunity to learn more about your experience and resolve this. Please feel free to reach out to our customer care team at [email protected]. Thank you again for reaching out, and we appreciate the opportunity to assist you.

Hi MaryAnn, Thank you so much for your kind words! We're so glad we were able to help resolve the delivery issue and identify the address correction. We truly appreciate you taking the time to update us, and we're happy to hear you'll include the apartment designation on future orders to help ensure smooth delivery. It means so much to hear that you love Miami MD and plan to continue using our products. Your continued trust and support are greatly appreciated. Thank you again for your thoughtful feedback!

Hi Sharon, Thank you so much for sharing your wonderful experience! We're delighted to hear that you're already noticing smoother, more even-looking skin on your arms and legs after just one week of using Advanced Crepe Fix. We love that you have realistic expectations, and we're thrilled the cream has helped make your crepey skin less noticeable. We're also glad you've found Dr. J.'s follow-up information helpful and that you appreciate the amount of product included in each jar. Consistent use over time is important, and we're happy to hear you feel you have enough product to truly experience its benefits. Thank you for taking the time to share your thoughtful feedback. We hope you continue to see even more improvements in the weeks ahead!

Hi Angelica, Thank you so much for your kind feedback! We're delighted to hear that our team was able to review your order, provide your estimated delivery information, and send you the tracking link. We're glad everything went smoothly and that you had a great experience. Thank you for taking the time to share your experience and look forward to serving you again!

Hi Debbie, Thank you so much for your kind words! We're so excited for you to begin your Miami MD skincare journey! It means a lot to hear that you've found our team to be friendly and helpful. We hope you have a wonderful experience with your new products. Thank you for choosing us!

Hi Bonnie, Thank you so much for your kind feedback! We're delighted to hear that you found our team to be polite and professional. Providing courteous, respectful, and helpful service is something we strive for every day. We truly appreciate your feedback and look forward to assisting you again in the future!

Hi Shirley, Thank you for taking the time to share your feedback. We're sorry to hear that you feel this way about your experience. We understand that choosing a skincare product is a significant decision, and we respect that not every product will work the same way for everyone. Individual results can vary depending on factors such as skin type, age, and consistency of use. Our promotions, including multi-jar discounts, are offered to provide better value for customers who choose them, and our 60-day Money-Back Guarantee is intended to give customers the opportunity to try our products within the terms of our policy. We also encourage proper hydration because it supports overall skin health, but it is not intended to replace or explain the benefits of our skincare products. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at [email protected]. We value your feedback and will continue working to improve our products and customer experience.

Hi Mary, Thank you for taking the time to share your honest feedback. We're sorry to hear that the Dark Spot Corrector didn't deliver the results you were hoping for and that Advanced Crepe Fix provided at least some improvement. As you mentioned, factors such as age, skin type, and the condition of the skin can all influence how quickly and noticeably skincare products work, and results can vary from person to person. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at [email protected]. We value your feedback and will continue working to improve our products and customer experience.

Hi Sue, Thank you so much for your wonderful feedback! We're truly honored by your kind words. Knowing that you feel our customer care is the best and that you felt genuinely cared for means so much to our entire team. Providing exceptional service and making sure every customer feels valued is at the heart of what we do. Thank you for taking the time to share your experience!

Hi Sara, Thank you so much for your thoughtful and encouraging feedback! We're truly honored to hear that you've had such a positive experience with both our products and our customer support. We believe that every customer deserves a smooth experience from the moment an order is placed until it arrives, so it's wonderful to know our efforts to confirm order details and provide attentive service made a difference. Your kind words about our products and our support team mean the world to us. Thank you for taking the time to share your experience!

Hi Joyce, Thank you for sharing your first impressions with us! We're glad to hear you've started using the product and appreciate you letting us know about your experience. If your skin is naturally fair and sensitive, it's perfectly fine to apply a gentle moisturizer afterward if that's what keeps your skin feeling comfortable and hydrated. Since you've only used the product once, it's still very early. We encourage you to continue using it consistently as directed, as improvements in the appearance of fine lines and skin firmness typically become more noticeable with continued use over time. We truly appreciate you giving our product a try and hope you'll be pleased with your results!

Hi Pat, Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with our Customer Service team. Your feedback means a great deal to us, and we're so glad we could assist you!

Hi Catherine, Thank you so much for your kind feedback! We're glad to hear that your email was handled quickly and efficiently. Providing prompt and helpful support is something we strive for every day, so it's wonderful to know we met your expectations. Thank you for taking the time to share your experience and look forward to assisting you again in the future!

Hi Laura, Thank you so much for your amazing feedback! We're happy to hear that you're enjoying your experience and that you feel our product truly stands out. Knowing that it's working for you means so much to us! Thank you for taking the time to share your experience.

Hi Katherine, Thank you so much for your amazing feedback! We're absolutely thrilled to hear about the wonderful results you've experienced with Age-Defying Lift & Firm Cream and Tallow Restore! Knowing that your skin is glowing and that you feel you look years younger is incredibly rewarding to hear. We're also delighted that you've had such a positive experience with our customer service team. Thank you for taking the time to share your experience and wish you continued success on your skincare journey!

Hi Donna, Thank you so much for your kind feedback! We're delighted to hear that your order arrived safely and in a timely manner, especially all the way to Canada. It's wonderful to know you were pleased with your experience. We truly appreciate your feedback!

Hi Rita, Thank you for taking the time to share your feedback. We're truly sorry to hear that you haven't seen the results you were hoping for. We understand how disappointing that can be, especially when you've followed the directions carefully. We appreciate that you've decided to give the product another chance with a second jar, and we hope you'll begin to notice improvements with continued, consistent use. While many customers experience positive results, we also recognize that skincare products can work differently for each individual depending on skin type and condition. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at [email protected]. We hope your experience improves, and we sincerely appreciate your honest feedback.

Hi Sandra, Thank you so much for sharing your experience! We're thrilled to hear that you've noticed a difference and that you're returning to a consistent skincare routine. We agree that consistency is key when it comes to achieving the best possible results. It's wonderful to hear that you're enjoying several of our products and are excited to try Repair & Rejuvenate and Tallow Restore. We're also grateful for your confidence in the science behind our formulations and Dr. J's research. We truly appreciate your feedback and we hope you continue seeing great results with your routine!