MiamiMD (www.miamimd.co) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I wear before and after bed. Hopefully a small change soon
Hi Terry, Thank you for sharing your experience! We're glad to hear you've incorporated the product into your routine by applying it both morning and before bed. We hope you begin seeing the changes you're looking for soon. Consistency is key with skincare, and many customers notice improvements with continued use over time. We appreciate you letting us be part of your skincare journey!
The product did not work and it irritated the nerves in my arms. I hate being lied to.
Hi Suzanne, Thank you for sharing your experience with us. We're truly sorry to hear that the product didn't work for you and that you experienced discomfort. We understand how frustrating and disappointing that must have been. Our goal is always to create products that make a real difference for our customers, and we know that results can vary depending on individual skin types, condition and other factors. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at [email protected]. Your feedback is very important to us, and we sincerely appreciate you taking the time to let us know.
Thoughtful, useful, and good product information
Hi Star, Thank you so much for your kind feedback! We're delighted to hear that you found our information thoughtful, useful, and informative. We strive to provide helpful guidance so our customers can make confident decisions about their skincare. Thank you for taking the time to share your experience. We truly appreciate your support and look forward to serving you again!
My doctor's instructions were not to take any medications and prescriptions as he had to figure out what is wrong with me which is serious. Miami MD was willing to work with me to accept the return package and adjust on the financial end.
Hi Ursula, Thank you for taking the time to share your experience. We're very sorry to hear about your health concerns, and we sincerely hope you're able to get the answers and care you need. We're glad we could work with you to arrange the return and make the process as smooth as possible. Providing understanding and flexibility when unexpected situations arise is important to us. Thank you for your kind words and for giving us the opportunity to assist you. We wish you all the very best and a speedy recovery.
Hi Claire, Thank you for your kind feedback! We're delighted to hear that you found the ordering process fast and easy. We strive to make shopping as simple and convenient as possible, so it's wonderful to know you had a smooth experience. We truly appreciate your feedback!
The company came right back when I didn’t finish the order. Seemed genuinely concerned, so I explained and all was resolved. I was very impressed with their response. I will be getting back when I have the funds.
Hi Sandra, Thank you so much for your feedback! We're happy to hear that our team reached out promptly and that you felt genuinely cared for throughout the process. We completely understand that timing and budget are important, and we're glad we could resolve everything to your satisfaction. Whenever you're ready, we'll be here to assist you. We truly appreciate your kind words!
Hi Pamela, Thank you so much for your wonderful feedback! We're delighted to hear that we were able to resolve your ordering error quickly and to your satisfaction. We understand that mistakes can happen, and we're always happy to help make things right. Thank you for taking the time to share your experience and look forward to assisting you again whenever you need us!
I love the product it is improving my skin texture and it is so soft. I truely appreciate the Customer service support. My shipment did not arrive in my mail box, even though the tracking had reported that it did. I contacted support and they were fast and effiecient and immediately resent my order, kept me advised of the status and it arrived safely within a week. Thank you so much
Hi Susan, Thank you so much for your wonderful feedback! We're delighted to hear that you're loving the product and that it's helping improve your skin's texture while leaving it feeling soft. We're also especially pleased that our Customer Support team was able to assist you promptly when your package didn't arrive as expected. We understand how concerning that situation can be, so we're glad we could quickly arrange a replacement, keep you updated throughout the process, and ensure your order reached you safely. Your kind words truly mean a lot to our team. Thank you for choosing MiamiMD and for trusting us with your skincare journey!
Yes, the company and the representatives were knowledgeable, understanding and took care of the issue.
Hi Gloria, Thank you so much for your thoughtful feedback! We're delighted to hear that our representatives were knowledgeable, understanding, and able to resolve your issue to your satisfaction. Thank you for taking the time to share your experience. We truly appreciate your kind words!
I originally read all the glowing reviews from their website and thought I have to try this line of products. I ordered several from two of their the cellulite creams, to the face cream that is supposed to reduce fine lines to the age defying lift and firm cream. When I contacted the company to tell them the product did not work for me at all and I wanted the guaranteed refund they would always tell me I needed to try the products for a few more weeks. I did and their was no discernible difference so three weeks later when I told them I still did not see any difference at all, they told me it was too late to get any refund and I was stuck with all 6 jars. They didn't even offer me a partial refund and I had spent more than $350. I will say that the cellulite cream does soften cuticles and makes a nice hand cream but I don't pay that price for hand creams.
Hi Linda, Thank you for taking the time to share your experience. We're truly sorry to hear that our products did not meet your expectations. We understand how frustrating it can be when you don't achieve the results you were hoping for. While skincare results can vary depending on individual skin type and condition, we recognize your disappointment. Our 60-day Money-Back Guarantee applies to purchases made within the eligible return window. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at [email protected]. We sincerely appreciate your feedback, as it helps us continue to evaluate and improve both our products and our customer experience.
You did great!! I’ll continue to buy as needed 🌺
Hi, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Knowing that you plan to continue purchasing as needed means a great deal to our team. Thank you for your feedback and we're always here whenever you need us and look forward to serving you again in the future.
Hi Judy, Thank you so much for your kind feedback! We're delighted to hear that our team was able to be helpful. Providing friendly, responsive, and supportive service is always our goal, and it's wonderful to know we met your expectations. Thank you for taking the time to share your experience and look forward to assisting you again whenever you need us!
I love the way the crêpe erase moisturizer feels on your skin. It absorbs quickly and never feel sticky. I also like the lip plumper.
Hi Barb, Thank you so much for sharing your experience! We're thrilled to hear that you're loving Advanced Crepe Fix! It's wonderful to know that you enjoy how lightweight it feels, that it absorbs quickly, and leaves your skin feeling smooth without any sticky residue. We're also so glad to hear you're enjoying the Lip Plumper! We hope you continue to enjoy your skincare routine with us. Thank you for your kind words and for choosing MiamiMD!
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.) I love Dr. J, she explains why her products are so effective - no “ hype” involved. Communication regarding my order was excellent, and it arrived in just a few days.
Hi Mamneuro, Thank you so much for your wonderful review! We're truly honored to hear that this is your second order of our Age-Defying Lift & Firm Cream and that it has become an essential part of your skincare routine. It's especially heartwarming to know that people are surprised when they learn you're 81! We're also delighted that you appreciate Dr. J's science-based approach and that your order arrived quickly with clear communication throughout the process. Your kind words mean so much to us, and we look forward to continuing to be part of your skincare journey!
Hi Sandy, Thank you so much for your wonderful review! We're thrilled to hear that you had a 5-star experience and that you were pleased with our service. Thank you for taking the time to share your experience and look forward to serving you again!
Hi Joyce, Thank you for your kind feedback! We're so glad to hear that the people you interacted with made a positive impression. Our team is committed to providing friendly, respectful, and helpful service, and it's wonderful to know that this was reflected in your experience. Thank you for taking the time to share your thoughts. We truly appreciate your support and look forward to assisting you again in the future!
It seems like I got more emails than I was interested in.
Hi there, Thank you for your honest feedback. We apologize if you've received more emails than you expected. We understand that everyone's communication preferences are different, and we certainly don't want to overwhelm your inbox. You can adjust your email preferences or unsubscribe from promotional emails at any time. Your feedback is appreciated, and we appreciate you taking the time to let us know how we can do better.
Taken care of quickly and nicely by customer service.
Hi Sheila, Thank you so much for your kind feedback! We're delighted to hear that our customer service team was able to take care of your concern quickly and courteously. Providing prompt, friendly, and helpful support is always our goal. Thank you for taking the time to share your experience!
I am 66 years of age and was aging fairly well. When my husband of 29 years passed from a 6-year illness I lost 30 lbs. My skin looked like the crepe paper hung at childhood birthday parties! My arms were the first thing to notice and was horrified. After purchasing MiamiMD Crepe Skin product saw improvement immediately and continue to look better as I continue to use this product. Even my sister who had showed the ugly crepe skin cannot believe the results.
Hi Diane, Thank you so much for sharing your heartfelt story with us. We're deeply sorry for the loss of your husband. Thank you for allowing us to be a small part of your self-care journey during such a difficult time. We're truly delighted to hear that Advanced Crepe Fix has made such a positive difference for you. Knowing that you noticed improvements in the appearance of your arms and that the results have continued with consistent use is wonderful to hear. It's especially meaningful that your sister noticed the transformation as well. Your story is inspiring, and we're honored to be part of your skincare routine. We wish you continued confidence and beautiful results!
DO NOT ORDER! Scammers. I ordered something for $40 did not receive it but I did get my checking account charged $209. A couple days ago I finally did receive something, not what I ordered. I will never rest until this company is put out of business. I am so sick of this shit.
Hi Joe, Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how upsetting it must have been to receive a charge and a product that did not match your expectations. We'd love the opportunity to make this right and better understand your experience. Please feel free to message us directly or email our support team at [email protected], and we’ll do our best to help. We appreciate your patience and hope to resolve this for you as quickly as possible.
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