MiamiMD (www.miamimd.co) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hi, Thank you so much for your wonderful 5-star review! We're delighted to hear that emailing us with your information was easy and that you had a positive experience with our support team. We truly appreciate your kind words and feedback!
I got a duplicate order because of my iPhone losing connection emailed company within hours I received an email and one order was cancelled and refunded EXCELLENT CUSTOMER SERVICE!!! Thank you !
Hi Joanne, Thank you so much for your wonderful review! We're delighted to hear that our team was able to quickly assist you after the duplicate order caused by the connection issue on your iPhone. We're glad we could promptly cancel the extra order and process your refund. Your kind words about our customer service truly mean a lot to us. Thank you for taking the time to share your experience!
100% a scam! Took my money on 7.29-never shipped product. I reached out to customer service, they were kind and supposedly re-shipped and that I should have it before 5 August. Still no product will not refund my money. This must be a scam, do yourself a favor and do not fall for it
Hi Rita, We're truly sorry to hear about your experience, and we completely understand your frustration. Please accept our sincere apologies for the delay. We understand how disappointing it is not to have received your order after being advised that a replacement shipment was on its way. We'd like the opportunity to make this right. Please send us an email to our support team at [email protected] so we can review the status and advice accordingly. We appreciate your patience and the chance to resolve this for you.
Miami MD went overboard on solving my problem of signing up for two identical orders, I only meant to order one. They immediately cancelled one of the subscriptions. Unfortunately the order had already been shipped. Since I will be receiving six jars instead of three, they gave me a gift card to cover my future expenses incurred because of my mistake. They are a wonderful company, and their firm and lift product is the best I’ve ever tried! Ann Williamson
Hi Ann, Thank you so much for your thoughtful review! We're so pleased we could help resolve the duplicate order and make the situation right for you. While we're sorry the additional order had already shipped, we're glad the gift card helped offset the inconvenience. It truly means the world to us to hear that you consider us a wonderful company, and we're especially thrilled that you feel our Age-Defying Lift & Firm Cream is the best you've ever tried! Thank you for your kind words and for being a valued MiamiMD customer. We sincerely appreciate your support and look forward to serving you again!
I had bought an extra jar of Crepe Fix and put it back until I finished my current jar. Unbeknownst to me the jar was broken. When I opened the new jar it was totally shattered so I immediately sent the MiamiMD team an email. They answered my email right away inquiring about the circumstances of the broken jar. I sent them pictures of the jar and why I had waited so long to contact them. They were very courteous and understanding and kindly replied that they would send me a new jar. I am very happy with their customer service and very happy with their products.
Hi Arleta, Thank you so much for sharing your experience! We're sorry that your unopened jar of Advanced Crepe Fix arrived damaged, but we're so glad our team was able to assist you quickly. It's wonderful to hear that our customer support team was courteous, understanding, and able to arrange a replacement after reviewing the photos you provided. We're especially happy to know that you're pleased with both our customer service and our products. Your kind words truly mean a lot to us. Thank you for your continued trust and support!
The rep was very helpful in getting my order squared away, the call was brief and productive.
Hi Lynn, Thank you so much for your kind feedback! We're delighted to hear that our representative was able to get your order squared away quickly and efficiently. It's great to know your call was both brief and productive. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
When placing my order for the Advanced Crap Fix, I took advantage for additional purchases at checkout not realizing it was for a different product. The matter was handled promptly and professionally. I was refunded for the product I purchased in error. I am very grateful, Dianne
Hi Dianne, Thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to resolve the issue with your order promptly and professionally. We're glad we could process the refund for the product that was ordered by mistake and make things right for you. Your kind words truly mean a lot to us. We hope you enjoy your Advanced Crepe Fix, and we're always here if you need any assistance in the future!
I’m super impressed over this cream!! I can really tell a difference when I apply it. It’s not creasy and has no smell at all. I love it and will be ordering more!!
Hi Rebecca, Thank you so much for your amazing review! We're happy to hear that you're so impressed with the cream and that you've noticed a visible difference when you apply it. It's wonderful to know you're enjoying its lightweight feel and that the fragrance-free formula has been a great fit for you. We're honored to be part of your skincare routine and are so happy to hear you'll be ordering more!
Good experience but the firmness is not as good as I thought it would be and I am using multiple products. The same with Crepieness. I am going to try the restore vitamins and see if that helps.
Hi Annmarie, Thank you for sharing your honest feedback! We're glad to hear you've had a good overall experience with us. While we're sorry that you haven't seen the level of firmness and improvement in crepey skin that you were hoping for yet, we appreciate you giving our products a chance. Everyone's skin responds differently, and consistent use over time often provides the best results. We hope the supplement complements your skincare routine, and we look forward to hearing how it works for you. Thank you for your continued trust!
After using about 3/4 of first jar, I am starting to see lines above upper lip get less noticeable!
Hi Fran, Thank you so much for sharing your experience! We're glad to hear that after using about 3/4 of your first jar, you're beginning to notice the lines above your upper lip becoming less noticeable. Consistent use often makes a difference, and we're so happy you're starting to see the results you were hoping for. Thank you for taking the time to share your progress. We hope you continue to enjoy even more improvements!
You were respectful of my request Thank you
Hi, Thank you so much for your feedback! We're glad we could respect your request and provide the assistance you needed. Treating our customers with understanding and respect is always our priority. Thank you for your kind words!
This Co is professional,very modern and up to date on product needs and the staff is finominal to work with and really knows the products welll.
Hi Mary, Thank you so much for your wonderful review! We're glad to hear that you've had such a positive experience with us. Knowing that you find our team professional, knowledgeable, and a pleasure to work with truly means a lot to us. We sincerely appreciate your kind words and your trust in our products and customer service!
Hi Sandra, Thank you for your feedback! We're so glad to hear that you received a prompt response. Providing fast, helpful customer service is something we truly value, and we're happy we could assist you quickly!
Helpful employees at the site. Made sure my purchase was what I could afford
Hi Kay, Thank you so much for your kind feedback! We're glad to hear that our team was helpful and took the time to ensure your purchase fit within your budget. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
The product is effective. Advanced Crepe Fix actually works. I have spent an embarrassing amount of money on skincare and usually get limited to zero results. Not here. Advanced Crepe Fix has improved my skin beyond the initial application. There are lasting results. The skin on my upper arms, but especially my thighs, has noticeably improved. I feel more confident in shorts! Yay!
Hi Cathleen, Thank you so much for sharing your experience! We're absolutely thrilled to hear that Advanced Crepe Fix has delivered the results you were hoping for. Knowing that you've noticed lasting improvements especially on your upper arms and thighs and that you feel more confident wearing shorts is wonderful to hear! We're so happy to be part of your skincare journey. Enjoy your continued results!
Customer service was excellent! Answered all my questions and was very courteous!
Hi Betty, Thank you so much for your wonderful feedback! We're delighted to hear that our Customer Support team answered all of your questions and provided you with courteous service. Delivering helpful, friendly support is something we take great pride in. We truly appreciate your kind words and look forward to assisting you again whenever you need us!
I use your total beauty, matrix cream, intensive eye cream, face wash, and I take your supplements of total beauty, matrix, and repair and rejuvenate, and I cannot live without any of these products. I just love them
Hi Nancy, Thank you so much for your amazing feedback! We're absolutely happy to hear that you love your products! It means so much to us that Total Beauty, Matrix Cream, Intensive Eye Repair, Repair and Rejuvenate have become such an important part of your daily routine. Your kind words truly make our day, and we're honored to be part of your skincare and wellness journey! Wishing you continued beautiful results!
Ordering was easy. Everyone i came in contact with were extremely kind and very helpful!
Hi Linda, Thank you so much for your wonderful feedback! We're delighted to hear that your ordering experience was easy and that everyone you interacted with was kind and helpful. Providing friendly, exceptional customer service is something we truly strive for, and it's wonderful to know we made your experience a positive one. We truly appreciate your feedback and look forward to serving you again!
Hi Christine, Thank you for your feedback! We're so glad to hear you had a positive experience with our Customer Support team. Providing friendly, responsive, and helpful service is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
I had a problem with m
Hi Jerry, Thank you so much for your feedback! We're delighted to hear that our team was able to quickly resolve the issue with your credit card. Providing prompt, helpful, and hassle-free service is always our goal. We truly appreciate you taking the time to share your experience. We're always here if you need anything!
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