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Food, Beverages & Tobacco

Paneco.com

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50 reviews

4.450 reviews
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About Paneco.com

Data updated
Website
www.paneco.com.sg
Category
Food, Beverages & Tobacco
Location
Singapore
Status
Unclaimed
Last 12 months
1 review
Replies to negative
0% (0/4)
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About this business

Paneco.com is an online liquor store delivering top alcohol brands with FREE next day delivery at the best prices in Singapore. Enter Now!

Is Paneco.com legit?

Paneco.com (www.paneco.com.sg) has a 4.4 out of 5 rating on OK.one, based on 50 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

A little hiccup but Andrew was helpful

There was a little hiccup with regards to delivery that stretched beyond 3 days, but Andrew was helpful and the delivery guy delivered as promised. Thank you

Reply from Paneco.com2019-04-29

Hi Toni, It is our pleasure to serve you and we hope that we have the opportunity to do so again in the future.

Andrew from the customer service team…

Andrew from the customer service team was really helpful with the ordering and delivery process despite it being a large order. Thank you!

I appreciate the next day home delivery…

I appreciate the next day home delivery and the pricing of your whiskies are very very competitive . I believe I have made 15-20 orders so far and I have not been disappointed . I have spoken to some of your staffs and they have also been polite and helpful . You could do with a wider range of single malt whiskeys though . Keep it up

Reply from Paneco.com2018-11-16

Irving, Thank you for your kind words. We appreciate your business and the opportunity to serve you. We are bringing more single malts all the time. In fact, we have recently started to categorize them for easier browsing: https://www.paneco.com.sg/t/alcohol-deals/single-malts

5 stars

5 stars: Excellent – no reservations, I would recommend this company to anyone. Hoping for more promos for repeat customers!

Reply from Paneco.com2018-11-16

Philippe, We hear you loud and clear. Something is in the works and we will update you.

Box was torn when delivered

Box was torn when delivered on my previous order, disappointing R485108993

Reply from Paneco.com2018-11-16

Hi Teo, We're sorry to hear about this. Could you confirm which of your orders this was? We can begin a proper investigation.

Beware of fake whiskey from Paneco

I recently ordered 12 Years Ballantine's from Paneco. The picture on the website was different from the one they delivered to me. I highly suspect that the delivered ones are fake. I have written to Paneco and now waiting for their reply. If they don't reply I will likely report to the police. Be very careful and check the bottles, especially the alignment of the foil, the font (check with the official site), the back label (mine has suspicious stickers covering some words). Very disappointed with Paneco. Buyers beware. Update 12 Nov 2018 Got a call from a certain Andrew from Paneco. Arrogant. Did not want to find out the root of my concerns ... was too eager to say that they only sell genuine products and that he has no time to entertain all the customers who changed their mind about their purchases (which I am not one). Asked me to return the goods to their warehouse and demanded that I remove this review as a pre-condition for getting a refund. I actually agreed !!! One minute later, he called back and said why not I lodge a Police report if I feel that the product is fake ... no more refund. Great customer service. Didn't want to find out the actual situation (I had made a portfolio of photo ready to be sent) and then went back on his word. Have made contact with Pernod-Ricard Singapore. Need some more background work to do before I take his advice about reporting.

i had an awesome experience with…

i had an awesome experience with Paneco. They were really good in helping me making the bday of a special friend great. Delivery was on time, and they even accommodated a small note. Thanks a lot for your outstanding service.

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