Pdfsail (www.pdfsail.com) has a 2.1 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has replied to 77% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
If I could give zero, I would! I tried the free trial and did not sign up for any charges, but they continue almost daily to charge me $168 via Apple Pay since October 2025. It’s ridiculous, and I am over it! I want it to stop.
I searched Google for "Compress PDF for Free." PDFSail was the top result. The precise wording on the PDF Sail Google result is this: "Compress PDF online for Free | Reduce PDF File Size. Compress PDF files online for free without losing quality. Reduce your PDF file size in seconds with no signup required and easy-to-use tools." Well anyone who is familiar with using the English language to make a statement will see fairly clearly that it explicitly states that I can compress my PDFs for free. In their FAQ section at the bottom of the page on their website, it states: "Is PDFsail’s PDF Compressor Free to Use? Yes! Like all our tools, our online PDF compressor is completely free to use to reduce file size." Well, to my surprise, when I tried to download my PDF it then came up with a very expensive subscription option. I'm not sure what definition of free they are using, but this is certainly not what most people would understand free to mean. So, it only lets me download my PDF if I sign up to an extremely expensive service. So now we discover we can compress our files for free, but we can't download our files for free.
This company is either a scam, or has no idea how customer service works. I used the product once. 6 months later I was randomly charged AUD$254.43. I immedaitely emailed them requesting a refund on 7/12/25. I got a response to go to the website and provide my product ID or PayPal order number. I do not know where to find either, because the website is terrible. So I gave them my name, email address linked to the account, and account ID. I am then told my subscirption has been cancelled, but nothing about a refund. 9 days after their response I email again, requesting a refund with the same information I gave them before. They sent the same email 4 days later to log in and provide the above details. I respond within 24 hours and get the same email again telling me that my subcription has been cancelled. I have yet to see my money back and I have not been given any information about the refund. Their last email was 15 days ago. 6 weeks since I was randomly charged. 4 emails asking for a refund. No solution. I wish I had done my research. DO NOT USE PDFSAIL. It seems I am not the first with this experience, and I will not be the last I am sure...
This is a scam site. They will start billing you whether you sign up for a subscription or not. You can get it refunded but it is just a headache to report and chase down.
Watch out for this, they disguise their service with a trial period. Paid a small amount for a one-time download of a pdf file and was then automatically charged 179 USD for a full priced yearly subscription that I did not authorize. Also not easy to contact the company for refund. Just avoid.
I signed up for free use trial for one day to process documents for my brother for college. I somehow got charged 199.99 dollars for some exclusive subscription I never signed up for. I have been emailing them and sent the requested account information they asked for and now they’ve stopped responding. I will try once more to get a response and respond if not I will be reporting the company for fraud and reporting it to my bank. This is absolutely absurd. Please don’t use this company!!!
Hello, please check the email reply. Your order has already been fully refunded earlier, and it takes 7-15 days for the bank to process the refund. This is a necessary time for the bank to process the refund. Please be patient and wait for the funds to arrive.
It runs smoothly on every browser I've tried, from Chrome to Safari. I haven't had any compatibility issues at all!
I don't need complex tutorials for this! It's intuitive and ready to use right away - I mastered the functions without any hassle.
Bulk processing is efficient and hassle-free. I can convert or translate tons of PDFs at once - it cuts down on repetitive work perfectly!
Privacy is top-notch here. I feel completely safe uploading confidential contracts knowing my files are secure - gives me real peace of mind!
Decent product, though it didn't fully fix the issue I was having. That said, the customer service team was great and refunded my renewal immediately when I reached out.
It's super user-friendly! My PDF converted to PPT in just a minute and looked perfect - big thumbs up from me.
As a teacher, the grading feature is a lifesaver! I can upload student PDFs to spot mistakes quickly - it saves me so much time on grading.
If I could this no stars I would. This is a total scam. I cancelled the same day I signed up. Now they charged me 168.00 and not responding to my emails. I wish I would have done my research before using. I will protest this on my credit card . This is bs.
PDFsail is super simple to use! The compression works great for my daily work needs - it handles everything I throw at it.
It's completely ad-free, even the free version! I love the clean look - it lets me focus on finishing my PDF tasks without any distractions.
Thank you for your affirmation. If you encounter any problems, please feel free to contact our customer service at any time.
This is a follow up to my previous review. I did that review in May of 2024 and the just now responded Nov 2025. How am I supposed to remember the charges that were not legit?
Due to our recent claim, our response has been slow. If you still have any unresolved issues, please contact our customer service and we will resolve your problem within 7 days.
I subscribed for a free trial instead they have been charging me 30$ a month. I didn’t see the charges since March till now. 8 charges. Not one email with a confirmation of charges and not one reciept.
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days, If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days. Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
I am extremely disappointed with my experience with PDFsail. On July 13, 2025, my bank card was charged $49.90 for a subscription I never signed up for. I had used the platform once to download a document through what was advertised as a "Free Service", and entered my card details only for that single use. Immediately after noticing the unauthorized charge, I contacted their support team with a clear and polite request for cancellation and a refund. I followed up multiple times (July 17, July 19, and beyond), and after much back-and-forth—including providing my account ID and screenshots—they finally claimed the subscription was cancelled and the refund had been processed. That was weeks ago. To this day, I have not received any refund. Every time I reach out, I get vague responses or instructions to "be patient," with threats that initiating a chargeback will delay the refund up to 150 days. They also told me not to worry about what my account still shows because they "cancelled it in the backend"—which is both sketchy and unacceptable. After nearly three weeks of unanswered pleas, and no refund, I am left with no choice but to report this as fraud and warn others about this company. PDFsail's practice of charging users without consent and their deliberate delay tactics are unethical. If you’re considering using their service, think twice. I strongly advise everyone to avoid PDFsail. Update (after receiving refund): I have now received my refund from PDFsail. The process was stressful and uncertain that I ended up blocking my bank card and requesting a new one for security reasons. My original review reflects what I went through (I have changed my rating from 1 to 2 stars since the refund was eventually processed), and I hope the company improves its practices (particularly the transparency and their customer care services).
Hello, we are deeply sorry for the issue you have encountered. We have checked that your order has been refunded and there are screenshots to prove it. After we process the refund, we need to wait for 7-15 days for the funds to be received, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank processing time will be extended to 75-150 days. If you have not received the refund yet, please contact our customer again and we will continue to follow up on your issue.
This company is a scam. Cancelling your subscription is a nightmare. It's impossible to cancel yourself. You have to contact them via email only. They take 3-5 days to respond and they do not help you all while taking your money. DONT TRUST THIS COMPANY. I had to cancel my credit card to resolve my issue.
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days, If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days. Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you. If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
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