First time purchase
Excellent customer service. Although some delay at first I was kept informed right up until delivery. Delivery by Palletways was excellent, the driver was very helpful and courteous. Thank you for the good experience. Janet
About pelletbeds
Data updated- Website
- www.pelletbeds.com
- Category
- Animals & Pets
- Location
- United States · Alcester
- Status
- Unclaimed
- Last 12 months
- 7 reviews
- Replies to negative
- 50% (2/4)
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Is pelletbeds legit?
pelletbeds (www.pelletbeds.com) has a 4.5 out of 5 rating on OK.one, based on 43 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 50% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
first time we put miscanthus pellets in…
first time we put miscanthus pellets in we piled them in the corner of the stable ,as we had with wood pellets . Rio ,our horse , dived into them like a kid in a sweetshop .After dragging her off we cleared the spare pellets from the stable and made sure all pellets were covered with shavings .As an underlayer they work well absorbing the wet ,but we have to cover them .
Reply from pelletbeds2022-10-15
Dennis - im pleased the pellets are absorbing well - the offical tests we had carried out showed the miscanthus pellets absorbing up to 570%. As with all pellets we would recomend wetting them and allowing them to expand when first used, but it is unusual for a horse to persist in eating them. Our equine Max 6mm straw pellets are softer than the 8mm equine Pro miscanthus pellets (more similar to feed nuts) so tend to be less attractive and as they are small in diameter they will also fluff up very quickly. We will also be introducing a softer 6mm miscanthus pellet in the next few weeks. David
Review
Ordering was easy however was disappointed in the lack communication regarding the status of the order. Once contacted received a phone call so the personal touch went a long way.
Reply from pelletbeds2022-10-14
Thanks Ann - sorry we are struggling a little with the volume of orders at present, but we are going to implement a new system next week to keep customers informed better on lead times. Regards David
Bad Communication!
I ordered and received notification that the order was being processed. That was more than 2 weeks ago. I have had no other communications from pelletbeds. Their website says they may take up to 3 weeks to deliver but I wouldn't have expected to have to go hunting for that information.
Reply from pelletbeds2022-10-15
We apologies, but as explained on my call to you we are recieving over 5x our normal orders so placed a message on our website home page, order page and delivery section over 6 weeks ago - explaining that it is now taking us approx. 3 weeks to deliver from order - (in late September it was 2 weeks, from October we extended to 3 weeks) You should have seen the information before you placed the order - but from Monday we will also try and email or call customers on a weekly basis to keep them informed of progress. We are also in the process of installing more capacity so hopefully can reduce the waiting time on orders David
Excellent service abd product
Reply from pelletbeds2022-09-19
thanks Caroline
Great product and friendly service
Reply from pelletbeds2022-09-19
Thanks Justine
Always a great product snd excellent…
Always a great product snd excellent service
Reply from pelletbeds2022-09-11
Thanks Tracey
Fantastic bedding …
I Use Pelletbeds on my full and part livery yard. Great value, makes a lovely bed. And fast delivery. Wouldn’t use anyone else 😊
Reply from pelletbeds2022-08-26
thanks Kellie
Straw pellets.
Ordered straw pellets and haven't used them before, so received good advice from Company as to which type would suit me best. Efficient and great service, including delivery. Haven't tried them yet, as still using old wood pellets but will review product later.
Reply from pelletbeds2022-08-19
Thanks Christine
Excellent service
Excellent service, very knowledgeable company, and love the reusable bags!! Already recommending 🥰
Reply from pelletbeds2022-08-16
thank you Ania
Easy to use
Easy to use, delivery prompt and driver friendly. Makes a great bed, quick and easy to muck out
Reply from pelletbeds2022-07-24
thanks Lyndsey
Great service 👍
Great service 👍 I highly recommend this company
Reply from pelletbeds2022-07-21
thank you Marco
Pelletbed has been extremely cost…
Pelletbed has been extremely cost effective and easy to use bedding for my Shetlands. It is very absorbent and provides a stable and comfortable bed for them. David and his staff have always been great to deal with and very honest with the delivery schedule in some very challenging times. I highly recommend.
Reply from pelletbeds2022-08-08
thank you Annie
Great product
Used this bedding for the last 8 years, wouldnt choose anything else. Prompt delivery and great service from the team.
Reply from pelletbeds2022-08-08
thank you David
Brilliant product
Brilliant product, competitively priced, easy to order and delivered, lastly big gold star for recycling!
Reply from pelletbeds2022-08-08
thank you Vikki
I’ve moved my gelding onto the…
I’ve moved my gelding onto the miscanthus pellets having been disappointed with wood pellets recently. These pellets make an exceptionally dry bed with very little removed each day to the muck heap. Definitely will be buying again
Reply from pelletbeds2022-06-08
thank you Catherine
Good communication
The driver phoned to tell me he would be half an hour. When he arrived he said he could not get the lorry through the 5 bar gate so had to unload outside. It would be helpful if you had a smaller lorry for deliveries as most yards surely have only a 5 bar gate. Very pleased with punctuality of delivery and the product
Reply from pelletbeds2022-08-08
thank you Lucy - i'm sorry it arrived in a larger truck - we always request a small lorry - but sometimes the depots try and cut corners....
Quality bedding
Reply from pelletbeds2022-08-08
thank you Joanne
Great product works really well
Great product works really well. Service great also, Cannot fault them.
Reply from pelletbeds2022-05-11
thank you John
V prompt delivery
V prompt delivery - thank you!
Reply from pelletbeds2022-05-04
thanks Judith