Personal Wine (www.personalwine.com) has a 4.6 out of 5 rating on OK.one, based on 29 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
The customer service following my purchase was superb! Ben was easy to work with and handled all of my troubles quickly and efficiently. It was accidentally sent to the wrong address and needed to attach a note. Even when I was wanting to leave a review but had deleted follow up emails, Ben answered in just a few minutes with links. I would recommend this company to anyone!
Phil Jacobson provided outstanding customer service by coordinating with FedEx to delay my gift delivery until the recipients were home, coordinating with both me and FedEx throughout the process. His exceptional customer service is so rare these days, and I highly recommend Personal Wine because of this personalized dedication and approach! Thank you, Phil!
I've been using over the past years and they always meet my expectations. I've had bottles and glass engravings. Thanks for your excelente work.
Great experience, accommodating, helped me with the design and the product quality was beyond my expectations
This site was incredibly easy to use! I work for a nonprofit organization, and the team was wonderful to work with. When I had questions and called in, they were friendly, responsive, and so helpful. We can’t wait to share these as gifts — I’d highly recommend them to anyone!
Person Wine is our go to for custom gifts. Ben is great to work with an always makes sure our orders are perfect. The custom bottles and boxes are terrific.
Matt, thank you for the 5-star review! We’re so glad to be your go-to for custom wine gifts. Ben and the entire Personal Wine team love helping create personalized wine bottles and custom gift boxes that are memorable and unique. We truly appreciate your support and look forward to helping with your next custom wine order!
Personal Wine is great! Makes for a super cool gift for yourself or friends. Phil was so helpful and made the whole process quick and easy. He also double checked to make sure I was happy with the image I wanted to use. I've ordered here several times and will be coming back in the future!
Thanks so much, Lex! We’re thrilled that Personal Wine could make the process of creating your custom wine gift quick and easy. Phil always goes the extra mile to ensure every personalized label is perfect. We truly appreciate your repeat orders and look forward to your next one! Cheers!
I had a wonderful experience! The customer service was excellent—very responsive, helpful, and easy to work with. They went above and beyond to meet my timeline and made the process smooth from start to finish. I truly appreciate the effort and attention to detail. Highly recommend!
Cathy, this made our day! We’re glad the process was smooth and that we met your timeline. Thanks a ton for the shoutout. We really do try to go the extra mile. Can’t wait to work with you again!
I've been a customer for four years. If you're looking for exceptional wine, custom labels, engraved bottles and boxes, excellent service, innovative ideas, and a great gift for someone, call Ben with Personal Wine. You'll say, "That was a great call."
Bob, Thank you for your kind words and for being with us over the past four years. We’re honored to play a part in your gifting and celebrations, and it’s great to hear the custom touches have hit the mark. We look forward to helping with many more occasions ahead!
Ben at Personal Wine is an absolute LEGEND. I needed a last minute gift for someone at my company and he got it to me within two days. I am beyond thrilled and he is simply the best. Personal Wine is an amazing group and will deliver on time ;)
Whoever you are, you just made our week! Thanks for the legendary shoutout. We’re so glad the gift made it on time and hit the mark. Can’t wait to help you with the next one!
Personal Wine: amazing customer service and a wonderful product!
BP, thank you for the kind words! We’re so glad you enjoyed both the service and the wine. We truly appreciate the support and hope to help with your next occasion soon.
I recently ordered 25 bottles of wine with personalized engraving as Christmas gifts for our clients, and I couldn’t be more impressed. The packaging was excellent, ensuring that each bottle arrived safely and beautifully presented. The engravings on the bottles were done with great attention to detail, adding a special personal touch that our clients loved. What really stood out, however, was the exceptional customer service. When I encountered an issue with the shipment, their team responded quickly and professionally, resolving the matter with ease. It's not often you experience such great support, and I truly appreciated their effort to ensure everything went smoothly. I highly recommend this company for anyone looking for high-quality wines and top-notch service. I'll definitely be ordering from them again in the future!
Kristy, thank you for sharing such a thoughtful review. We’re so glad the engraved bottles arrived safely and made a memorable impression on your clients. Our team works hard to make both the product and the experience stand out, so it means a lot to hear that the service and attention to detail came through. We truly appreciate the recommendation and look forward to working with you again in the future.
I ordered almost $200 worth of stuff from this website for Christmas. They shipped half of it on one date then shipped the other half on another date. One of the shipments was damaged during transportation so they offered to replace it. Which they did. However, I was supposed to pick it up and it was shipped back. When I called them about this, and told them it was shipped back for some reason beyond my control they just basically told me to give up and they were going to refund my money for the second half of the order. Not only that but the guy on the phone acted like this was my fault saying "we sent this to you twice and you failed to get it" when both times I had nothing to do with the horrible handling of my order. Do not order anything from these people. Especially not for Christmas.
We’re sorry your order didn’t go as smoothly as it should have. Unfortunately, we can’t find a matching order under this name, but in general, when shipments are damaged in transit, we immediately send replacements and refund the applicable portion to make things right. We always strive to resolve every issue quickly, and regret that this gift didn’t arrive in time.
I ordered “etched” bottles as gifts and the etching scratched off with my nail so it’s just cheaply printed on
Hi K, we’re sorry to hear you were disappointed with the etching. Our bottles are laser-etched, creating a permanent design on the glass. The etching is intentionally shallow; it’s safer for the bottle and wine, and keeps the process more economical. We always aim to set clear expectations for the finish and durability of our engraving.
I was really excited to find Personal Wine! I love how I was able to personalize the label and send the wine all within the same place. Perfect gifts to literally personalize the experience for my bridesmaids!! After dealing with alot of stress from a big move, wedding planning, and crazy work week, there was a slight hiccup with the delivery. Ben from the customer service team was AWESOME. He helped me solve the issue ASAP and was such a pleasure to speak with over the phone. Highly recommend this company for solely because of the way their treat their customers (plus its a great gift!).
Natalie, thank you so much for sharing this! We’re thrilled that the personalized labels and gifts helped make your bridesmaids feel special. We’re glad we could help smooth out the delivery hiccup. It sounds like you had a lot on your plate, and we’re honored to be part of your wedding prep. Congrats again, and we can’t wait to help with future celebrations!
My order arrived very quickly. The process was smooth. The personalized labels were high quality, the pictures on them were perfectly clear and the design turned out exactly how it looked on the computer. Not to mention the actual wine was delicious. Will definitely be ordering more gifts from Personal Wine.
Emily, Thank you so much for your kind words! We’re thrilled that everything arrived quickly and that the labels and wine hit the mark. It’s great to hear the designs looked just like you expected. We can’t wait to help with your next round of gifts!
Buyer beware. I just sent someone a bridsesmaid invitation with a picture of us. Instead personal wine sent my friend a generic wine bottle with a picture of a baby milk bottle saying “you are going to need this.” Now im panicking all of my other bridesmaids are going to get a botched order...
Hi Elizabeth, we’re very sorry about the mix-up with your order. One of the bottles was accidentally swapped, but we quickly sent a replacement, and the correct bottle reached your bridesmaid. We’re glad the rest of your order arrived as expected. We always strive for accuracy and to make things right when mistakes happen.
Awesome ! Quick and beautiful! Perfect wedding gift
Rina, thank you so much! We’re thrilled the gift was quick, beautiful, and perfect for the wedding. We can’t wait to help with your next special occasion!
The bottle was exactly what I was hoping for. Came on time in secure packaging and quality was great. I will be ordering again in the future.
Lyndey, thank you for sharing! We’re so glad the bottle arrived on time and met your expectations. We can’t wait to help with your next order!
Siobhan, thanks so much! We’re glad the gift looked great and hope it was a hit.
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