Company Doesn't Deserve Anyone's Business
As chairman of a tennis club in the West Midlands I contacted the UK arm of this well-established brand on 29 May seeking a very basic estimate for the creation of six tennis courts. I made my enquiry via their website and, after several days (3 June) sent a follow-up asking why I'd not received a response. I received a phone call from a lady who stated that they'd not received any enquiry. However, she stated that she'd pass on my details to the area sales manager. An hour later, I received an email from him repeating the fact that the company hadn't received any previous enquiry and asking which club I was from. I replied immediately to tell him the club I represented as well as repeating my original enquiry. Since then I've heard nothing. What a poor show. Some British companies just don't deserve to succeed.