PRAGA MEDICA

Thank you very much for your wonderful feedback! 😊 We are delighted to hear that you found the care and treatment you received to be first class and that you felt well informed throughout every stage of your lens replacement journey. It’s especially great to know that everything was well organised from start to finish and that your experience with Praga Medica met your expectations. Thank you for your trust and for your recommendation – we truly appreciate it. Wishing you all the best and continued enjoyment of your improved vision! Warm regards, Your Praga Medica Team

Thank you very much for your kind feedback! 😊 We are delighted to hear that you felt well taken care of throughout the entire process. Providing support both through clear communication and personal assistance during examinations and treatment is very important to us. Your kind words mean a lot to our team, and we truly appreciate your trust. Wishing you all the best! Warm regards, Your Praga Medica Team

Dear Trevor, Thank you very much for your wonderful feedback! 😊 We are truly delighted to hear that you had such a positive experience with Praga Medica and that everything—from the hotel arrangements and airport transfers to the assistance at the clinic—was well organised and supportive throughout your journey. It’s especially lovely to hear your kind words about Jana, Zuzana, and the entire overseas team. We will be very happy to pass your appreciation on to them. We are also pleased that you felt the care at the JL Eye Clinic was conducted at the highest professional level and, most importantly, that you are so happy with the outcome of your lens replacement and cataract treatment. Thank you again for your trust and your strong recommendation—it truly means a lot to us. Wishing you all the best and continued enjoyment of your improved vision! Warm regards, Your Praga Medica Team

Thank you so much for your wonderful and heartfelt feedback! 😊 We are truly delighted to hear that you had such a positive experience with Praga Medica from beginning to end and that your journey with us met your expectations so fully. It means a lot to us that Caroline was able to support you and make your experience smooth and comfortable – we will be very happy to pass your kind words on to her. We are also very pleased that you were happy with the clinic and the overall level of care you received. Your trust and confidence in choosing us truly mean a great deal. Thank you for your strong recommendation – we really appreciate it! Wishing you all the best and continued satisfaction with your results! Warm regards, Your Praga Medica Team

Thank you very much for your wonderful feedback! 😊 We are delighted to hear that you had such a positive experience from the moment of your arrival through to your journey home. It’s great to know that you found everything well organised and professional, and that the care and treatment you received met your expectations at the highest level. We’re especially pleased that you enjoyed your stay as well – that means a lot to us. Thank you for your trust and kind words! Warm regards, Your Praga Medica Team

Thank you so much for your kind words. A 10 out of 10 means a lot to us—thank you again, and all the best! Praga Medica Team

Thank you very much for your detailed and thoughtful feedback! 😊 We are delighted to hear that your experience with Praga Medica was positive from start to finish and that you found the entire process straightforward, well organised, and easy to navigate. It’s especially great to know that Jana provided efficient, clear, and reliable support throughout your journey. We will be very happy to pass your kind words on to her. We are also pleased to hear your positive feedback about Dr. Badida and his professional, patient, and attentive approach. Ensuring that our patients feel informed and reassured at every stage is very important to us. It’s wonderful to know that you were satisfied with your procedure and that your experience at the Medicom Clinic met your expectations in terms of quality, organisation, and care. We’re also glad to hear that the follow-up care has been reliable and supportive during your recovery. Thank you again for your trust and your strong recommendation—it truly means a lot to us. Wishing you all the best and continued satisfaction with your results! Warm regards, Your Praga Medica Team

Dear Mr. Rogers, Thank you for your detailed feedback. We fully understand how disappointing it must have been to travel and not proceed with the surgery. Based on the information available prior to your visit, only a preliminary assessment can be made. As communicated in advance, the final decision on suitability is always determined by the surgeon after a comprehensive in-clinic examination. During this examination, important findings can sometimes be identified that are not fully apparent from the initial documentation, which may affect the recommended treatment. In your case, the doctor concluded that proceeding with FemtoLASIK would not be safe. While we understand this outcome is frustrating, the purpose of the detailed pre-operative examination is precisely to ensure that no procedure is carried out unless it is medically appropriate and safe. An alternative solution was therefore recommended. As outlined in our prior communication and agreed Terms & Conditions, treatment plans may change based on clinical findings, and the final decision cannot be confirmed in advance. Your deposit was fully refunded accordingly. We regret that you are dissatisfied, but patient safety must always remain the primary priority. with regards Praga Medica Team

Thank you for your feedback. We are genuinely sorry to read that you feel disappointed, as patient safety and post-operative care are always our highest priorities. We would like to clarify the situation to provide full context. On 23 April, you contacted us via WhatsApp informing us about a reaction after using over-the-counter artificial tears. Your message was immediately forwarded to the treating doctor, and you received a response with medical recommendations the very next morning. The advice provided was prompt, clear, and tailored specifically to your situation. You subsequently informed us that you had started with recommended medication and that your condition was already improving. After this, we did not receive any further concerns from you. We have also seen your follow-up message sent over the weekend regarding the use of alternative artificial tears. As this message was received outside of working hours, we responded at the beginning of the next working day. Unfortunately, we have not received a reply from you since, while your public review was posted in the meantime. We understand how concerning any unexpected reaction can be, and we always recommend that in case of acute or worsening symptoms, patients seek immediate local medical attention, as remote consultation has its limitations. We are sorry that you felt unsupported — this was certainly not our intention. Our team remains fully available, and we would still very much welcome the opportunity to assist you further and address your concerns directly. Please feel free to contact us anytime. Kind regards, Team Praga Medica

Thank you so much for your wonderful and detailed feedback! 😊 We are truly delighted to hear that you chose Praga Medica again after so many years and that you are absolutely pleased with the outcomes of both your procedures. Your continued trust means a great deal to us. It’s especially lovely to know that Caroline provided excellent communication and support throughout your entire journey, making the process smooth and stress-free. We will be very happy to pass your kind words on to her. We are also pleased that Adriena was able to assist you and your husband and make your experience even more comfortable – we will gladly share your appreciation with her as well. Thank you once again for your trust and your recommendation. Wishing you all the best and continued enjoyment of your results! Warm regards, Your Praga Medica Team

Thank you so much for your beautiful and heartfelt message! 😊 We are absolutely thrilled to hear your wonderful news – congratulations on your baby boy! It truly means the world to us to know that we could be part of making your dream come true. We are also so happy that you felt supported throughout your journey by our team. Your trust and kind words mean more to us than we can express. Wishing you and your family all the happiness in the world, and we’ll be here for you whenever you’re ready for the next step. Warm regards, Your Team Praga Medica

Dear Mr Baker, Thank you for your feedback. We are sorry to hear that you are not satisfied with your outcome and that you are still experiencing visual difficulties. We would like to emphasise that we have been in ongoing contact with you over the past several months, and your case has been carefully reviewed by your treating physician as well as our chief surgeon. Our priority is always to achieve the best possible outcome and patient satisfaction. Your situation is individual, and there are several possible approaches to further management. As already offered by our colleague, we would be very happy to welcome you for a comprehensive examination at our clinic, where our specialists will reassess your current condition and recommend the most appropriate next steps. Our patient care team remains fully available to support you and to continue working with you towards a suitable solution. Kind regards, Your Team Praga Medica

Thank you for your feedback. We’re sorry to hear that your experience felt inconsistent and that the aftercare and communication did not meet your expectations. We take comments like this very seriously, however we were unfortunately unable to identify your case based on the available information. To properly review what happened and address your concerns, we would appreciate it if you could contact us directly with more details. We remain at your disposal and would like the opportunity to support you further and clarify the situation. Warm regards, Team Praga Medica

Thank you very much for your wonderful feedback! 😊 We are delighted to hear that your experience with Praga Medica was excellent from your very first enquiry through to your return home after the surgery. It’s especially great to know that you were happy with everyone involved and felt well taken care of throughout the entire process. Thank you for your trust and for your recommendation—it truly means a lot to us. We would be more than happy to assist you again in the future should you decide on any further treatment. Wishing you all the best and continued satisfaction with your results! Warm regards, Your Praga Medica Team

Thank you so much for your wonderful feedback! 😊 We are delighted to hear that everything went so smoothly for you and that you felt well taken care of by Jana and the entire team. We will be very happy to pass your kind words on to her. It’s fantastic to know that you had a comfortable, pain-free experience and that you are so happy with your results – no more glasses, woohoo indeed! 🎉 Thank you for your recommendation and your trust. Wishing you all the best and continued enjoyment of your new vision! Warm regards, Your Praga Medica Team

Dear Kat, Thank you so much for your kind and thoughtful feedback! 😊 We are delighted to hear that you felt well supported throughout the entire process, both before and after your operation. It’s especially wonderful to know that Caroline was able to assist you so well, addressing your questions and concerns while coordinating everything smoothly with the clinic. We will be very happy to pass your kind words on to her. We are also very pleased that you are happy with the result of your operation – that means the most to us. Thank you for your trust and for your strong recommendation, especially for patients traveling from abroad. Wishing you all the best and continued satisfaction with your results! Warm regards, Your Praga Medica Team

Thank you so much for your incredibly detailed and heartfelt feedback! 😊 We are truly delighted to hear how satisfied you are with your experience and especially with the results of your surgery. Your description of the journey—from the first moments at the clinic through recovery—means a lot to us and will certainly be very helpful for other patients as well. It’s wonderful to know that you felt supported and accompanied throughout the entire process and that everything was clear, comfortable, and professionally handled. We are especially pleased to hear your kind words about Dr. Faitová. Her dedication, honesty, and precision are truly exceptional, and we will be very happy to pass on your appreciation to her. Your honest insight into the recovery process is also highly valuable, and we’re glad to hear that despite the initial swelling, you are already so happy with the outcome. Thank you again for your trust, your recommendation, and for sharing your experience in such an open way—it truly means a lot to us. Wishing you continued healing and long-term satisfaction with your amazing results! Warm regards, Your Praga Medica Team

Thank you so much for your wonderful feedback! 😊 We are truly delighted to hear that your experience with Praga Medica was so smooth from start to finish and that Jana was able to support you with confidence and care throughout the entire process. We will be very happy to pass your kind words on to her. It’s fantastic to know that you are so happy with the results of your laser eye surgery and that your expectations were exceeded. Your satisfaction and comfort are always our top priorities. Thank you as well for your trust and recommendation—it truly means a lot to us. We would be more than happy to assist you again in the future should you decide to proceed with another treatment. Wishing you all the best and continued enjoyment of your new vision! Warm regards, Your Praga Medica Team

Thank you very much for your wonderful feedback! 😊 We are delighted to hear that you found our service professional from start to finish and that everything—from your airport transfer to your examinations and surgery—went smoothly. It’s especially great to know that you felt at ease during the procedure and well cared for by the clinic staff. We are also very happy to hear that your vision improved so quickly and continues to get better. After 40 years of wearing glasses, such a change truly is life-changing, and we’re honored to have been part of your journey. Thank you for your trust and for your strong recommendation of Praga Medica and the Neovize clinic—it means a lot to us. Wishing you all the best and continued enjoyment of your new vision! Warm regards, Your Praga Medica Team

Thank you very much for your detailed and thoughtful feedback! 😊 We are delighted to hear that you were very satisfied with your experience and that you felt well taken care of from the very beginning thanks to clear and reliable communication. It’s especially wonderful to know that Markéta provided you with such friendly and supportive care throughout the entire process. We will be very happy to pass your kind words on to her. We are also pleased that you found the organisation smooth and well explained, and that your experience at the Forme Clinic with Dr. Berkes and the entire team met your expectations. It’s great to hear that even the small details contributed positively to your stay. At the same time, we truly appreciate your honest note regarding response times. Your feedback is important to us, and we will continue working on improving in this area. Thank you again for your trust and your recommendation – it means a lot to us. Wishing you all the best and continued satisfaction with your results! Warm regards, Your Praga Medica Team