Promo Direct provides more than just quality Promotional Products, with thousands of satisfied customers and tremendous buying power. We keep our overhead low and buy at high volume for deep discounts on hundreds of top quality, brand name promotional products.
Written by the business, not verified by us.www.PromoDirect.com (www.promodirect.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Many satisfied customers frequently praise the dedicated staff members for providing exceptional support, personalized product recommendations, and remarkably quick turnaround times on tight operational schedules. People consistently emphasize that the intuitive online ordering process is remarkably smooth and that the final customized promotional items look absolutely wonderful in person. Some reviewers were not happy with occasional communication issues, resulting in delivered items that did not entirely match their initial customer expectations. A few consumers also mentioned experiencing specific difficulties regarding order accuracy or needing important corrections after receiving their final physical shipments.
Auto-generated from all reviews of this business. For reference only.Idriss was wonderful to work with. Quick and attentive. The pens are on the small side turned out beautiful and write nice and smooth.
Thank you for sharing your experience! We are glad to hear Idriss was quick, attentive, and helpful throughout the process. It’s also great to know the pens turned out beautifully and write smoothly. We appreciate you choosing Promo Direct for your promotional products. – The Team Promo Direct
Thank you for your review! We are happy to hear you had a positive experience with our team. Providing helpful service and quality promotional products is always our goal. – The Team Promo Direct
This is the second time ordering from PromoDirect and we are just as happy. our product turned out perfect and Benson was a wonderful partner to work with and we will be ordering again this time next year!
Thank you for your continued trust in Promo Direct! We are so pleased to hear that your second order turned out perfectly as well. Benson will be happy to know he made the process smooth for you. We truly value long-term partnerships and look forward to working with you again next year! – The Team Promo Direct
Great customer service, easy to reorder products and good quality products.
Thank you for your kind words! We are pleased to hear the reordering process was easy and that you are happy with the product quality. At Promo Direct, we aim to make every order simple and reliable for our customers. – The Team Promo Direct
Lupe was extremely knowledgeable and helped me with my tight timeline, ensuring our needs were met. Thank you!!
Thank you so much for your wonderful feedback! We are thrilled to hear that Lupe was extremely knowledgeable and helpful throughout your experience. At Promo Direct, we take pride in making sure every customer feels supported from start to finish. – The Team Promo Direct
Easy to use website, personal assistance from sales. Quick turnaround time, quality products.
We truly appreciate you taking the time to share your experience! It’s great to hear you found our website easy to use and enjoyed the personal assistance provided. At Promo Direct, we strive to deliver both convenience and attentive service every day. – The Team Promo Direct
Lupe is the best customer service rep! She worked with me on two orders for my Commercial Team meeting. One was a bit difficult due to the size and dimensions of our logo, but Lupe helped me find a great solution.
Thank you for the amazing review! We are so glad Lupe provided outstanding support and worked closely with you to ensure everything went smoothly. She’s a valued member of the Promo Direct team, and your recognition means a lot to her! – The Team Promo Direct
Was able to get supplies ordered quickly and received them in a timely manner.
We are happy to hear your supplies were ordered quickly and received on time! Efficiency and reliability are top priorities for us at Promo Direct. We look forward to assisting you again soon. – The Team Promo Direct
Idriss was an amazing help to me in getting the cups I ordered. There was a little snafu, and he made it right immediately. I definitely recommend them and will be using them in the future. Thank You all!
Thank you for your kind words! Idriss will be thrilled to hear he made such a positive impact on your ordering experience. We are proud to have team members at Promo Direct who go above and beyond for our customers. – The Team Promo Direct
Emily is a great help to us when we need to place our orders!
Thank you for recognizing Emily! We are so pleased to hear she continues to be a dependable resource whenever you place orders. Long-term partnerships mean a lot to us at Promo Direct, and we truly value your continued trust. – The Team Promo Direct
I was sent a quote sheet that had to be signed before the order was put into production. the sales rep said i could send check based off quote sheet. i cut check but received a different amount on actual bill. I was being charged for a artwork setup even though you have printed these bags for me several times. it was eventually taken off account. i was sent a proof so obviously you still had the artwork on file so you are just trying to charge your repeat, loyal customers for the fun of it and seeing what you can get away with.
Thank you for bringing this to our attention. We sincerely apologize for the confusion regarding the setup fee on your recent order. Due to a system glitch, the artwork setup charge was not automatically removed as it should have been for a repeat order. As soon as we identified the issue, the fee was promptly removed and you were not charged for it. We truly value our repeat customers and would never intentionally add unnecessary fees. We appreciate your long-standing business and regret that this caused frustration. If there is anything further we can do to make this right, please don’t hesitate to reach out to us directly. Your satisfaction is very important to us. – The Team Promo Direct
Short and sweet - We love it! Thank you for highlighting our quick and efficient service. That’s exactly what we aim to deliver every time at Promo Direct. – The Team Promo Direct
Great customer servis from Idris. Very quick delivery. Quality products. Great pricing.
Thank you for your kind words about Idriss! We are glad he provided quick and helpful service. The Promo Direct team appreciates your support and looks forward to working with you again. – The Team Promo Direct
Great product, fast delivery and great communication. My point of contact was Idriss and communication was clear and prompt. I recommend the company.
Thank you for the fantastic feedback! We are happy you were pleased with the product quality, fast delivery, and communication. At Promo Direct, we work hard to ensure every order exceeds expectations. – The Team Promo Direct
Fast and easy proccess! Clients are enjoying the fun new stress balls!
We are delighted to hear you are enjoying the stress balls! It is wonderful that the ordering process was quick and straightforward, and that your clients are pleased with the product. Thank you for selecting Promo Direct for your promotional needs! – The Team Promo Direct
Idriss was incredible. He really went above and beyond. I was under a strict deadline and no other company I called could help get me the promo items in time for my event. Idriss found items I could use, made sure we got a couple different designs to the designer, and helped me decide on what looked best. He followed up throughout the process to make sure I saw his responses, got my decisions in on time, and ensured that I received tracking numbers. He even followed up after delivery to confirm I received everything I needed. I have literally never received service like this before. Truly incredible. I'm so thankful.
We truly appreciate your thoughtful review! Hearing that Idriss went above and beyond means a lot to us. Providing exceptional service is what Promo Direct is all about. Thank you for your trust! – The Team Promo Direct
Customer service was great and turn around time was quick.
Thank you for sharing your experience! We are glad our team provided great service and a quick turnaround time. We know timing matters, and Promo Direct is always committed to delivering when it counts. – The Team Promo Direct
Five Stars all the way. They were professional, quick, responsive. Product was exactly as expected and shipped really fast.
Five stars - we couldn’t ask for more! Thank you for recognizing our professionalism and service. Everyone here at Promo Direct is grateful for your support and looks forward to your next project. – The Team Promo Direct
Working with Adam was wonderful!
We appreciate your wonderful feedback! It is great to hear that working with Adam was such a positive experience. Thank you for your support! – The Team Promo Direct
Having Christopher reply back so quickly and offering to speak on the phone to really explain everything was great. Quick turn on the examples of the products and then after ordering they showed up earlier than expected! 5 out of 5 is a no brainer!
Dear Michael, Thank you for your wonderful review! We are glad you experienced fast service, clear communication, and early delivery. We appreciate your support and look forward to serving you again. -The Team Promo Direct
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