Great company
Great company, they sent updates on order.
About Qronge
Data updated- Website
- www.qronge.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 94% (15/16)
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Is Qronge legit?
Qronge (www.qronge.com) has a 3.9 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
Mirage model folding E bike
This is the 2nd E bike I purchased for my wife. She is 4'11" inches tall and absolutely loves the easy to use step through frame. We are full time travelers in a 42' 5th wheel so the folding design of the Mirage makes storage while traveling a breeze. She also loves the color, she chose Rose Red. What really helped to seal the deal was the free accessory pack. It includes everything she would have ordered anyway. We are very happy with the Mirage model.
This bike is fun and good value for the…
This bike is fun and good value for the price point. I like the power and torque it’s easy to get the front wheel up. I do wish the swing arm was more rigid not a huge fan of the flex it gives, this makes lining up the rear tire a little tricky. Love the all black styling and great customer service.
1-Star Review
1-Star Review: Avoid Qronge X1 – Unreliable Junk with Terrible Support I (on behalf of my 14-year-old son) purchased the Qronge X1 e-bike as a preorder in October 2025. He has only been able to ride it 6 or 7 times in the months since, because it has been broken or unreliable for the vast majority of the time. This bike is a complete disappointment and a waste of money. I would not recommend it to anyone. Major Issues Experienced Brake error that wouldn't clear unless the rear brake lights were unplugged. This was a temporary hack that worked when the bike actually turned on. Display screen failure: The main problem. The screen simply won't turn on, and the bike is dead. All connections were checked multiple times, wiring verified, voltages tested with a multimeter, etc. We replaced the wiring harness and the display screen itself. Nothing fixed it. The screen receives power but stays blank. Videos were sent showing the exact issue. The bike arrived with problems and stayed mostly unusable despite extensive troubleshooting on our end. Customer Service Experience Support was slow, repetitive, and unhelpful: They repeatedly asked us to check connections (even after we confirmed they were fine and sent proof). They sent a replacement wiring harness and later a new display screen. After all that, they offered only a $100 partial refund as "compensation" if we could somehow get it working. When we pushed for a full refund or return (after months of issues and minimal use), they dragged their feet. This level of support for a bike that barely works is unacceptable. It feels like they're just trying to avoid honoring a proper warranty or return. Bottom line: Do not buy from Qronge. The X1 is poorly made, fails quickly, and their customer service string you along with band-aid fixes instead of making it right. We are still dealing with this as of July 2026 and just want our money back. Save yourself the headache and look at a more reliable brand.
Reply from Qronge2026-07-13
Hi Jesse, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you and your son have encountered with your X1 e-bike. We understand how frustrating it is to have a new bike experience ongoing issues, especially after looking forward to receiving a preorder. We sincerely apologize that the troubleshooting process has not led to a satisfactory resolution. Our technical team provided replacement parts based on the diagnostic results available at each stage, with the goal of identifying and resolving the root cause as quickly as possible. We understand that repeated troubleshooting can be frustrating, and we regret that your experience has not met your expectations. Please know that we have never intended to delay or avoid our warranty responsibilities. We remain committed to resolving this matter and would appreciate the opportunity to review your case once more. If you could reply to our most recent email or contact us , we will escalate your case to our senior technical team and management for a comprehensive review and work toward an appropriate resolution. We value every customer's feedback because it helps us improve both our products and our service. Thank you again for bringing your concerns to our attention, and we hope to regain your trust by resolving this issue as quickly as possible. — The Qronge Team
Disappointed
i’ve had the bike for three weeks and only got two weeks use of it before it stopped working
Reply from Qronge2026-07-09
Hi Cleandra, We're very sorry to hear that your experience hasn't met your expectations. We understand how frustrating it is to have your e-bike stop working after such a short period of use. This is certainly not the experience we want for our customers. We'd like the opportunity to investigate the issue and help you get your bike back on the road as quickly as possible. Our technical support team is committed to diagnosing the problem and providing the appropriate solution under our warranty policy. If you haven't already, please contact us at [email protected] with your order number and a brief description of the issue (photos or a short video would also be very helpful). We'll prioritize your case and work with you until it's resolved. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. — The Qronge Team
Great company I love my dirt bike
Great company I love my dirt bike. I have the L the larger electric dirtbike super happy with my purchase can’t go wrong
Unfortunately I cannot recommend this…
Unfortunately I cannot recommend this company or their products. I got the X1 spark and within a couple of days I had 2 issues. The biggest issue being that it will randomly go to half power or less and theres nothing I can do to get it back to full power, its very sparatic. The second issue is that the kickstand hangs too low which is a very poor design and within a few miles it had caught and broke the foot peg and kickstand off. Also the company has not communicated well at all which has made it super frustrating. Again, I cannot recommend the company for lack of customer service nor can I recommend their products.
Reply from Qronge2026-06-30
Hi Josh, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your X1 Spark and understand how frustrating it must have been to encounter these issues so soon after receiving your bike. The intermittent power reduction you described is not the experience we want our riders to have and may indicate a component or connection that requires inspection. Regarding the kickstand, we also appreciate your feedback, as customer input is valuable in helping us evaluate and improve our designs. We're especially sorry that our communication left you feeling unsupported. Providing timely and helpful customer service is important to us, and we regret that we did not meet your expectations. If your case has not yet been fully resolved, we would appreciate the opportunity to review it again. Please contact our support team with your order number, and we'll work with you to identify the cause of the issues and provide an appropriate solution as quickly as possible. Thank you again for sharing your experience. Your feedback helps us improve both our products and the service we provide. — The Qronge Team
Bike is PURE CHINESE GARBAGE the…
Bike is PURE CHINESE GARBAGE the warranty is a joke and a money grab. Customer service is no better. Save your money buy a real dirt bike
Reply from Qronge2026-06-30
Hi Brandon, We're sorry to hear that you're disappointed with your experience. We understand how frustrating it is when a product doesn't meet your expectations. We take the quality of our e-bikes and our warranty service seriously. Our warranty is designed to provide support for manufacturing defects, and our customer service team works to resolve issues as quickly and fairly as possible. We're sorry if we fell short of your expectations in your case. We'd appreciate the opportunity to better understand what happened and see if there's anything we can still do to help. Please reach out to us with your order number or contact our support team directly, and we'll review your case again. Thank you for your feedback. It helps us continue improving both our products and our customer service. — The Qronge Team
Good ratings pricing
Qronge Thunder E-bike
I like the Qronge Thunder e-bike as it seems like a good value. My bike was missing a few minor parts when it arrived. Qronge customer support told me they don’t have spares for minor parts and gave me a $15 credit to purchase the parts online. I couldn’t find one of the parts online and neither could Qronge. Seems a bit short sighted to not carry spare parts or use parts that can be readily found online.
Reply from Qronge2026-06-17
Hi Tom, Thank you for sharing your feedback and for choosing the Qronge Thunder e-bike. We’re sorry to hear that your order arrived missing a few minor parts. This is not the experience we want for any customer, and we understand how frustrating it can be when you’re unable to complete assembly as expected. Regarding spare parts, we appreciate your concern. Some small components are intended to be widely available standard parts, which is why support may guide customers to source them locally or online. However, we also recognize that in some cases—like yours—the exact part may be difficult to identify or locate, which makes the situation more inconvenient than it should be. Your feedback about spare parts availability and compatibility is valuable, and we will share it with our product and supply team for review. Improving parts standardization and ensuring critical small components are more easily accessible is something we take seriously. In the meantime, if you are still unable to obtain the missing part, please reach out again with the part description or photos so we can further assist in finding a direct solution for you. We appreciate your patience and the opportunity to improve your experience. — The Qronge Team
An update…buyer beware
An update…the company will not return the $1460 bike that has a faulty throttle. They have generously offered to send me a free $20 throttle that will be shipped at the end of June. Oh geez, thanks. So we continue to have a $1460 bike sitting in our garage, completely useless. My son has rode dirt bikes his whole life. We have never had such an awful experience.
Reply from Qronge2026-06-12
Hi Julie, Thank you for your update. We sincerely regret your continued frustration and understand your disappointment regarding the delay in receiving the replacement throttle. We would like to clarify that the bike itself is not experiencing a major mechanical or electrical failure. Based on the information provided, the issue is isolated to the throttle component, and our team has arranged a replacement part at no cost to help restore the bike to normal operation. Unfortunately, due to temporary inventory shortages, the replacement throttle is currently on backorder, which has resulted in a longer wait time than we would like. We sincerely apologize for this inconvenience. We understand that your son was looking forward to enjoying the bike and that the downtime has been frustrating for your family. While we recognize your concerns, our support team has continued working within our warranty policy to provide a resolution and remains committed to assisting until the issue is fully resolved. We value every customer's feedback, as it helps us improve both our products and service. We appreciate your patience and welcome the opportunity to continue working with you toward a satisfactory outcome. — The Qronge Team
Buyer Beware!
Buyer beware…I am writing to inform customers about this bike. We ordered this bike for my son in April. We had to wait for delivery until May. He rode it TWO times, hit the throttle with his knee and the throttle broke. You have to replace it with the throttle from this company. We had to wait over a week for a new throttle. Again, my son rode it TWO more times. Once to a local river for fishing and once to his friends house and the throttle broke again stopped working. The response from customer service was that the throttle is on back order and won’t be available until the end of June, beginning of July. I don’t think it’s a coincidence that the throttle is on back order. It’s cheap and flimsy. My son rides with a large group of boys. He is the only one with this name brand and the only one constantly without a bike. I am so frustrated and disgusted. We spent over $1400 to have a bike sitting in our garage. I am waiting to hear from customer service on returning the bike.
Reply from Qronge2026-06-04
Hi Julie, Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it must be to have your son's riding plans interrupted by repeated throttle issues. We would like to clarify that the throttle is considered a replaceable component, and while it is designed to withstand normal riding conditions, accidental impacts can sometimes cause damage. We understand your concern regarding the availability of replacement parts, and we sincerely apologize for the delay caused by the temporary backorder situation. Our team has been actively working to support affected customers and replenish inventory as quickly as possible. We are currently reviewing your case and will continue working with you directly to explore available solutions, including addressing your concerns regarding the bike and its performance. Customer satisfaction is very important to us, and we appreciate the opportunity to resolve this matter. Please continue communicating with our support team so we can provide the most appropriate assistance for your specific situation. Thank you for your patience and understanding. — The Qronge Team
overall experiance excellent, 10/10
Got it in time even though it was last day of the 7th for the week said on site, plus the bike already comes in full charge right out of the box, only thing that was mess up on mine was the cable for the break minor of the housing damage from being broke in a spot with it chipped of from shipping but other then that had full time fun to ride it around all day once i got it even family tried it out thinking it was not as fast as they thought may try to get them one in future but for now ill keep enjoying it!
I ordered a twin set of Thunder bikes
I ordered a twin set of bikes. The first one went together very well, with only a couple of issues with paint. The second bike (also a Thunder) was a disaster. I did not notice the brake rotor was bent. I tore through a cable and damaged the frame down to the metal. It took days to get a replacement rear tire. It arrived damaged. It took even longer to get a second replacement tire. At least Qronge paid for bike shop to repair, but the mechanic said the wiring placement so close to the rotor will easily create more problems. Qronge needs to package their boxes with greater care and ensure damage does not occur. The bike is fine other than these issues.
Reply from Qronge2026-05-20
Hi Ray, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced with your second Thunder bike and understand how frustrating this situation must have been, especially after your first bike assembly went smoothly. We’re sorry to hear about the bent brake rotor, the damaged cable and frame, as well as the delays and condition of the replacement tire shipments. While we’re glad our team was able to assist with the repair costs and help get the bike back in working condition, we understand this did not meet the experience you expected. Your comments regarding packaging protection and cable routing near the rotor are extremely valuable, and we will share them with our product and warehouse teams for further review and improvement. We are continuously working to improve both product quality and packaging standards to help prevent situations like this in the future. We truly appreciate your patience and your support, and we hope the bike continues to perform well for you moving forward. — The Qronge Team
Excellent price
Excellent price and quality. I was pleasantly surprised. Assembly very easy. The only thing that was negative is that I only did 22 miles on full charge and I had to pedal on every little hill because of not enough power If you 190 lbs you will need better seat.
Good price good quality and good…
Good price good quality and good discounts
My son had his Spark X1 for 3 months…
My son had his Spark X1 for 3 months when the throttle went out. We called and they replaced the throttle for no charge, except its been over a month and still we haven't received the new throttle. It's now 4 months to the day since we received the bike and it is unusable with fried throttle, the promise of a replacement that never came, and money out the window.
Reply from Qronge2026-04-08
Hi Alicia, Thank you for bringing this to our attention. We would like to clarify the situation regarding the throttle replacement for your son’s Spark X1. The delay was due to a temporary stock shortage of the throttle component, which impacted our ability to dispatch the replacement promptly. We understand how frustrating this has been, especially with the bike being unusable during this time. The replacement throttle has now been shipped from our warehouse and is currently in transit to you. Once it arrives, the installation is straightforward and should restore normal functionality to the bike. We sincerely apologize for the delay and the inconvenience caused. If you have not received tracking information or need assistance with installation after delivery, please contact our support team with your order details so we can assist you promptly. Thank you for your patience. — The Qronge Team
This was the best investment for me
This was the best investment for me. I always wanted a bike like this. I purchased two of them. I was worried that it would be hard to put together when it comes. But they had everything prepared and packed in a way that it was very easy to assemble. I have been enjoying this bike. I go everywhere with it. It makes me get outside more. I have not had any problems with my bikes. I have had it for three months now. It works exactly like they say. I recommended this brand to everyone who asked about our bikes. It was worth every penny and it is definitely quality made.
Good bike and service
Good bike and service. Buying one for myself
I bought this bike for my daughter to…
I bought this bike for my daughter to take back and forth to work. She loves the color of it. She likes she is able to use it as a bike with the pedals for some exercise when she wants. We also received the accessories with the bike. The back rack is definitely a must. It comes in handy when you have a back pack you dont want to wear when your ridding. All in all its been a great form of transportation for her.