Quill.com (www.quill.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
The process was clear, efficient, and conducted with a level of ease that reflects true professionalism.
We love hearing that you found the website easy to navigate and we were able to provide you great service.
Easy to place orders, great products for good price
Easy ordering, great product selection at great prices and fast delivery are what we strive for every day. Thanks for sharing your experience!
Everything was easy to locate with so many options
We love hearing that you found the website easy to navigate, you found many item options and we were able to provide you great service.
Been a small business customer 10+ years with Quill. First time I asked to return something defective printer product they said sorry we have 15 day return policy. I rarely submit bad reviews however this is not realistic policy. We can't even schedule an IT install person in that aggressive timeline. Research Costco return policy and also save money.
We're sorry to hear you have a defective printer. I have requested your contact information. Please consider releasing your contact information so I can look at the order and see if I can help you.
Easy ordering and fast delivery are what we strive for every day. Thanks for sharing your experience!
Two days ago, I was in the process of ordering a new tablet through Amazon because it’s Prime Days. When I went to my cart, my Capital One Shopping widget told me there was a better price on Quill. I had never heard of it but figured it was reputable when I saw it was owned by Staples. Big mistake. The order went through on my end, but this morning (the day the tablet was supposed to be delivered), I woke up to an email saying the order was canceled, with no explanation as to why. After two phone calls to customer service, all they could do was escalate it to some mysterious “specialist” department. They told me it could take two days for a reply (at which point Prime Days will be over). When I explained this, they said there was nothing they could do, except suggest that I purchase the tablet from Amazon in the meantime and return the one I don’t want if we can eventually get the Quill order to go through. Putting two potential charges on my credit card for the same product is NOT a viable or fair solution for an issue on THEIR end. I then tried emailing customer service and got a reply to say that my “information was unverifiable” with no other details. What information was unverifiable? I paid with PayPal, where the same information I’ve used for every other online purchase I’ve ever made is stored. PayPal still has a hold on my account for the amount of the purchase, and there are no fraud alerts on my credit card, so it’s not a payment issue. The lack of transparency is horrific. This was my first experience with Quill, and it will absolutely also be my last. Update: Quill's "credit department" emailed me back to say the issue was because my billing address is different from the shipping address. Instead of reaching out to me for verification, they canceled my order. I sent them no documentation, but suddenly, they've responded again to say I'm magically approved and that I should place my order again. The problem is that the item is now $300 more expensive! Waiting to hear back about whether or not they'll honor the original price, but given how they've handled this so far, I'm not holding my breath. Quill has also reached out to me below to request my contact information, which I have released to them. I have yet to receive any communication from them outside of their sketchy credit department.
We're sorry to hear about the order issues you are experiencing Ashley. I have requested your contact information. Please consider releasing your contact information so I can look at the order and see how I can help you.
I am getting ink refill took 30 seconds - very easy with Quill & even better with Quill membership. Big smile. And then spent over an hour looking thru the vast endless list of potential rewards. Remember - its the small things that count. Enjoy.
Great to hear your joy and satisfaction with your order experience and you're loving the reward options—that’s exactly what we aim for! Thanks for sharing your feedback.
Products are easy to search with clear pictures and detailed descriptions of products. Shopping is simple and easy.
We love making shopping easy by providing a great product selection and information. Always happy to hear from a satisfied customer!
delivery is fast and items always arrive in good conditions.
Thank you for trusting Quill to deliver what you need, when you need it. Your support means the world to us!
Been using Quill since the company has started. Love how easy it is to order office supplies and the speed of delivery.
Easy ordering, great product selection, and fast delivery are what we strive for every day. We appreciate your loyalty. Thank you for choosing Quill!
Thank you for your kind words; that’s the positive experience we love to provide. It’s all about Relentless Customer Service… thanks for sharing!
great website with lots of things to choose from
We love making shopping easy and providing a great product selection. Always happy to hear from a satisfied customer!
Great to hear that you found the website easy to navigate . We love making shopping easy.
Great to hear! We work hard to keep things simple and convenient and love being able to provide great prices and deals.
Really like that I am able to find the office supplies I need anytime without having to wait for a customer service representative.
We love making shopping easy and convenient for all our customers. Always happy to hear from a satisfied customer!
We’re sorry an item not available. I have requested your contact information. Please provide your contact information and specific information concerning order #, item # so we can look to see what we can do to help.
using the live chat with Lisa C was incredibly helpful! She helped me identify my company's account number and helped me make my purchase!
Thank you for your kind words; that’s the kind of experience we love to provide. We would like to forward your compliment for Lisa to her manager. I have requested your contact information so we can locate your account information to include in the compliment. We look forward to your reply.
I love quill. It is so easy to use, and I always receive exactly what I ordered in a timely manner.
Thank you for trusting Quill to deliver what you need, when you need it. Your support means the world to us!
Fairly easy to use - not too frustrating - but too many "offers"
We love hearing that you found the website easy to navigate. We will pass on your comment to our web team.
Ease of ordering and invoicing capability
We’re so glad to hear that you found the website easy to use to place your order and are enjoying the benefit of net 30 terms.
103 reviews matching