Railbookers (www.railbookers.co.uk) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
As a travel advisor, my preferred rail partner is Railbookers. From assembling detailed quotes to ensuring every aspect of an itinerary meets my clients’ expectations, I consistently receive exceptional service. I would like to recognize Hilary Klein, Christina Lange, and Cyrus Youngkin for their outstanding support.
I truly appreciate all that they do.
Reply from Railbookers2025-11-26
Hello Mariah,
Thank you for taking the time to share such a thoughtful review. We're thrilled to hear that Railbookers continues to be your go-to rail partner and that our team is able to support you in delivering exceptional itineraries for your clients.
We're grateful for your recognition of Hilary Klein, Christina Lange and Cyrus Youngkin. Your feedback truly motivates our team, and we value the trust you place in us. We look forward to continuing to work together!
Kind regards,
Tania Ramos
Customer Care Specialist
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Robert Finke · 1 review · Experienced 2025-11-05 ·
★★★★★
Toronto-Ottawa-Montreal-Quebec
Trains ran on-time; Hotels were well-selected and comfortable; prepaid excursions were fabulous. William was a big help getting through to the bus company to save our excursion. Holiday Inn Centreville-MTL is in the middle of Chinatown limiting dinner choices. Chateau Laurier-Que is nearly one mile from tourist district. In 28 degree weather, $30 cab/Uber rides get expensive. Paid a lot of out-of-pocket money to get from there to there. Railbookers needs to pick up some of it.
Reply from Railbookers2025-11-24
Hello Robert,
Thank you so much for sharing your experience with us. We’re delighted to hear that your trains ran on time, your hotels were comfortable and well-chosen overall, and that the prepaid excursions were a highlight. We’re especially glad William was able to assist in coordinating with the bus company so you didn’t miss your tour.
We’re sorry, however, to learn that aspects of the hotel locations impacted your trip. Please feel free to reach out directly to [email protected] with your reservation number, and we’ll be happy to review your inquiry in detail.
Dana Miley
Senior Customer Care Specialist
Railbookers Group
My guest wanted to do an extremely last minute trip over Christmas and New Years. I guided him to contact Railbookers for him to begin looking at itineraries. He got together with Raymond Howells and within a few days had a 12 day itinerary planned and booked. Raymond was beyond knowledgeable about the entire trip and was amazing! I will definitely go back to Railbookers for future guests!
Reply from Railbookers2025-11-17
Hello Hillary,
Thank you for your kind review and for recommending us to your guest! We're so glad Raymond was able to quickly plan a great itinerary and provide knowledgeable support throughout. We appreciate your partnership and look forward to assisting your future guests!
Warm regards,
Tania Ramos
Customer Care Specialist
Jordan j. has been very courteous, professional and very knowledgeable as she helped us booked a train tour. We enjoyed interacting with her As she answered questions about accomodations on the train and off.
Reply from Railbookers2025-11-17
Hello Travis,
Thank you for your review! We're delighted to hear that Jordan J. was courteous, professional, and knowledgeable while helping you book your trip and answering your accommodation questions. We truly appreciate your feedback and wish you a wonderful trip!
Warm regards,
Tania Ramos
Customer Care Specialist
J
Jessica · 1 review · Experienced 2025-11-07 ·
★★★★★
So helpful!
I worked with Hilary, she was amazing. Very helpful with all the changes my clients needed to make, and was insanely patient. She found everything we needed!
Reply from Railbookers2025-11-10
Hello Jessica,
We’re so glad to hear Hilary was able to assist with all your clients’ changes and find everything you needed. Providing helpful, flexible service is always our goal. Thank you for taking the time to share your experience!
Dana Miley
Senior Customer Care Specialist
Railbookers Group
I’m a Travel Advisor I love Rail Bookers for choice of 3, 4 and 5 star hotels! Love they handle trains, transfers, hotels and tours! Staff like Hillary in Guest Experience is where they really shine! Thank you!
Reply from Railbookers2025-11-04
Hello Janice,
Thank you so much for your kind words! We’re delighted to hear that you enjoy the flexibility of our hotel options and the convenience of our complete travel packages. We couldn’t agree more—Hillary and our Guest Experience team truly shine! We look forward to helping you create more incredible rail vacations.
Dana Miley
Senior Customer Care Specialist
Railbookers Group
T
Terri P · 1 review · Experienced 2025-11-03 ·
★★★★★
I worked with Kelli L
I worked with Kelli L, who is experienced, organized and fun to work with. Kelli offered excellent recommendations, explained the benefits of certain itinerary choices, and flexed to meet customer needs. I look forward to working with Kelli again in the future. The reservation process has gone very smoothly with her assistance.
Reply from Railbookers2025-11-04
Hello Terri,
We truly appreciate you taking the time to share your experience. It’s wonderful to know that Kelli provided such expert guidance and thoughtful recommendations throughout the process. We’re so glad everything went smoothly and look forward to working with you again soon!
Dana Miley
Senior Customer Care Specialist
Railbookers Group
S
Sophia Mae · 1 review · Experienced 2025-10-31 ·
★★★★★
Working with Kelli Lundquist at…
Working with Kelli Lundquist at Railbookers makes the process SO easy, SO quick, SO efficient and just a great overall experience. If I ever need anything from Railbookers, she is my go-to person ALWAYS!
Reply from Railbookers2025-11-03
Hello Sophia Mae,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kelli made your experience with Railbookers so smooth and enjoyable. We’ll be sure to share your kind words with her—she’ll be delighted to know she’s your go-to!
Dana Miley
Senior Customer Care Specialist
Railbookers Group
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Rebecca · 1 review · Experienced 2025-10-29 ·
★★★★★
Raymond Howells is great
Raymond Howells is a great asset. His customer service is top notch. He works hard to help get the clients exactly what they are wanting and within the budget they set. He is very personable and knowledgeable. He is my go to guy for booking my clients with Amtrak!
Reply from Railbookers2025-10-30
Hello Rebecca,
Thank you for your wonderful feedback! We’re so glad Raymond was able to make your booking experience smooth and enjoyable. We appreciate your continued trust and look forward to helping with your next Amtrak trip!
Dana Miley
Senior Customer Care Specialist
Railbookers Group
B
BRIAN · 9 reviews · Experienced 2025-09-27 ·
★★★★★
They SUCK
They SUCK
charged me 6k for ? 3.5k in services. Charged me 375 dollars for a 23 hr car rental that I had to book
"because they could not get it done." Had to have them confirm because I had to use up a 1,600 dollar credit. Budget gave me a copy of what they quoted 175 and what Railbookers were charged. 175 dollars.
NO CUSTOMER SERVICE WHEN THERE IS A PROBLEM
Reply from Railbookers2025-10-29
Hello Brian,
We sincerely apologize for the inconvenience and frustration you experienced. This is certainly not the level of service we strive to provide, and we deeply regret the error regarding your car rental charge. Our team has already reached out to inform you of the compensation arranged for the rental and to ensure that the matter is fully resolved.
Please know that we take your feedback very seriously and are reviewing this situation internally to prevent it from happening again. We appreciate your patience and the opportunity to make things right.
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Deeply disappointing – not luxury, not stress-free, and shockingly poor service.
We booked what was meant to be a luxury, stress-free rail holiday with Railbookers UK, and it turned into one of the most frustrating and disappointing travel experiences we’ve ever had. For the price we paid, we expected a well-organised, smooth trip with clear communication and premium service. Instead, we were left with confusion, stress, and a series of avoidable mistakes that completely ruined parts of our holiday.
Throughout the trip, we received very little information. We were frequently unsure about schedules, transfers, and what was happening next. To make matters worse, Railbookers booked us onto tours that were conducted entirely in the wrong language — something they never informed us of in advance. The local vendors and tour operators they outsource to seemed completely incompetent and of very poor quality, offering a service far below what was advertised or expected for a “luxury” experience.
Several day trips were also cancelled halfway through, without any explanation or effort from Railbookers to rebook us or offer alternatives. As a result, we missed out on once-in-a-lifetime experiences that had been the main reason we booked the trip in the first place.
When we reached out to customer service for help, they were rude, dismissive, and even insulting. There was no sense of responsibility or care — just defensiveness and attitude. For a company that markets itself as offering luxury rail holidays, their professionalism was shockingly poor.
We have since lodged a formal complaint with ABTA due to the number of issues and the appalling way we were treated. Railbookers UK should be ashamed of the way they conduct business. For anyone considering booking with them — don’t. Save yourself the stress, disappointment, and wasted money. There is nothing luxury about Railbookers UK; their service is disorganised, overpriced, and utterly unreliable. Absolutely steer clear.
Reply from Railbookers2025-10-27
Hello Tayler,
Thank you for taking the time to share your feedback. We are truly sorry that your holiday experience did not meet your expectations.
We recognize that clear and timely communication is essential for a smooth travel experience. We are reviewing our communication processes to ensure that travelers receive complete and up-to-date information throughout their trip.
We apologize that a traffic delay led to missing an optional boat ride. We are glad, however, that we were able to arrange a private chef class to address the cooking class issue and provide compensation for the Mt. Vesuvius tickets.
Once again, we sincerely apologize for the distress and inconvenience you experienced.
Kind regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
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Sid · 2 reviews · Experienced 2025-10-17 ·
★★★★★
Two compliments in one
Two compliments in one. Sienna set the trip for us and did a great job with all the details.
Had a post travel follow up with Claudio. He knows his stuff and was able to answer my questions. Would not hesitate to recommend to others, or use Rail Bookers again ourselves.
Reply from Railbookers2025-10-20
Hello Sid,
We truly appreciate you taking the time to share your experience. It’s great to know that Sienna’s attention to detail and Claudio’s expertise made your journey seamless from start to finish.
Your recommendation means a lot to us, and we look forward to welcoming you back on board for your next trip.Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
S
Susie Wilson · 1 review · Experienced 2025-10-13 ·
★★★★★
Kelli is such a pro
Kelli is such a pro! She made my planning so easy and helped me every step of the way. Kind and generous with a load of professionalism!
Reply from Railbookers2025-10-15
Hello Susie,
Thank you for taking the time to share your experience. We’re delighted that Kelli provided such excellent service and guided you every step of the way. We truly value your feedback and look forward to helping you plan your next journey with us.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
A
Alice Lee · 1 review · Experienced 2025-10-11 ·
★★★★★
Hilary assisted with details regarding transfers and location of all the hotels
Hilary was a great helping me with details that my clients requested for their upcoming trip to Italy.
She was very knowledgeable and answered all my questions.
Reply from Railbookers2025-10-14
Hello Alice,
Thank you for your lovely feedback! We’re delighted to hear Hilary went above and beyond to help with all the details for your clients’ upcoming Italian adventure. Her travel expertise and commitment to great service truly reflect what Railbookers strives for every day. We’ll make sure your kind words reach her!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Kelli Lundquist was helpful and patient with me while we arranged my client’s 2 week Luxury 5 Star Canada East to West Train & Land vacation package.
Reply from Railbookers2025-10-14
Hello Stellla,
Thank you so much for your kind feedback about Kelli! We’re thrilled to hear she was helpful and patient while arranging your client’s vacation package. We take great pride in our team’s dedication to providing exceptional service, and your note reinforces that commitment. We’ll be sure to share your compliments with Kelli and the team.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Kelli helped me create an itinerary for my clients that included everything they requested and more. This family of 4 had special requests from their active boys and Kelli helped to include those activities as well as give them "down-time" to explore things on their own. Even when the family had to change dates due to a last-minute conflicting schedule, Kelli helped to pivot and still include all that they wanted. She was professional, quick to answer emails and requests, and diligent in getting things confirmed. We will continue to work with her for our rail package vacations.
Reply from Railbookers2025-10-13
Hello Kathy,
Thank you for your wonderful feedback! We’re delighted that Kelli exceeded your expectations with her attention to detail, quick responses, and flexibility. We’re grateful for your continued partnership and look forward to helping with many more rail vacations ahead.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
S
Simon Collett-jones · 7 reviews · Experienced 2025-10-07 ·
★★★★★
Amateurs
Amateurs ! I asked them to price up a short break to Strasbourg. The itinerary came quickly but was full of timing mistakes. Eg. Arrive in Paris about 9am and then have to wait till the evening for the train to Strasbourg. On the way back the train was to leave in the evening but somehow we had to catch a morning train back to London. I pointed out these mistakes twice and was ignored. Today received an voicemail saying as they were unable to contact me they were closing my enquiry on Monday.
Reply from Railbookers2025-10-09
Hello Simon,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the difficulties you’ve encountered with your recent enquiry. We completely understand how frustrating this must have been and would like the opportunity to review the matter and assist you directly.
Could you please email your phone number to [email protected]? A member of our team will be happy to contact you personally to discuss your enquiry in more detail and help resolve this as quickly as possible.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Hello Jenny,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jayne provided such helpful and friendly service — we’ll be sure to pass along your kind words to her. It’s great to know she made your experience such a positive one. We really appreciate you taking the time to share your review and hope to welcome you on another journey soon!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
R
Robert Cato · 7 reviews · Experienced 2025-10-06 ·
★★★★★
I needed help from Railbookers
I needed help from Railbookers for a cancelled trip from earlier this year. railbookers were able to provide me with all the details I needed for my companions Insurance company
Reply from Railbookers2025-10-07
Hello Robert,
Thank you so much for your message. We’re very glad to hear that Railbookers was able to assist you and provide the details needed for your companion’s insurance company. We truly appreciate you taking the time to share this feedback and are happy everything worked out. Please don’t hesitate to reach out if you ever need help planning another trip — we’d love to welcome you back!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Raymond Howells was awesome to deal with! He put together a wonderful itinerary that my clients loved and booked the next day. I love that Railbookers will customize everything according to my clients requests.
Reply from Railbookers2025-10-06
Hello Michele,
Thank you so much for your kind words! We’re delighted to hear that Raymond provided such excellent service and created an itinerary your clients loved. At Railbookers, we take pride in customizing every journey to match our travelers’ needs, and it’s wonderful to know that made a difference for you. We truly appreciate your partnership and look forward to working with you again soon!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
