REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms.With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools.Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.
Written by the business, not verified by us.
Is REVE Chat legit?
REVE Chat (www.revechat.com) has a 3.3 out of 5 rating on OK.one, based on 15 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
REVE Chat has simply not been worth the time or money for us.
For a software company that provides customer support solutions, they have some of the worst customer service I have experienced. If my team supported our customers at the level we have received from REVE Chat, I would have some serious staffing decisions to make.
We have experienced numerous issues with the platform, including unreliable notifications, cobrowsing problems, and other functionality that has directly affected our ability to support our own customers. When we reach out for help, the response is almost always some version of “our engineers are looking into it,” followed by little to no meaningful follow-up.
In our experience, there is no effective support process. We are not consistently given ticket numbers, requests for updates go unanswered, and requests to have someone contact us are often ignored.
To be fair, one team member did reach out and scheduled a couple of Zoom meetings with me. Unfortunately, they did not attend the meetings they scheduled.
I hate leaving negative reviews. I really do. I would much rather work directly with a company to resolve issues than publicly complain about them. But after repeated problems and repeated attempts to get meaningful support, I feel other companies should understand what they may be getting into.
Software problems happen. That is not the issue. The issue is how a company responds when they do. Based on our experience, REVE Chat has consistently fallen short in both product reliability and customer support.
At this point, I cannot recommend REVE Chat to any company that depends on reliable customer communication and responsive support.
I advise against using REVE chat. I have been attempting to cancel my service for more than three months, yet I continue to incur monthly charges. When I reach out to customer support, they respond with, "we are working on it," which suggests that it takes them three months to process a cancellation and send an email. Additionally, their mobile application occasionally becomes unavailable on the US Apple App Store.
Awful customer experience. Auto renewal of subscription. Reminder from Revechat sent too late to turn off auto renewal. One day over end of previous subecription period and get charged $160 for a full year again. Just awful and cowboy.
I had challenges with this software. After signing up for a trial and connecting my social media accounts, I realized the software didn’t meet my needs. I promptly canceled, yet I continued to receive unwanted notifications and interactions from their bot on my social media. Despite reaching out to their support multiple times and asking them to disconnect their software from my accounts, the issue persisted. I had hoped they would rectify the situation after multiple communications, but unfortunately, they haven’t. The is over a month after the trial finished and I still get 'Offline message from XX' even to this day. Based on my experience, I can't recommend this company and would STRONGLY advise others to avoid them at all cost!
I mostly like DATA ANALYSIS capability of the tool. With the help of REVE Chat now I can make better decisions faster based on the data. It provides excellent data insights through built-in reporting and analytics tools. Just LOVED it.
Worst Widget🤬😡
Worst Customer Support
They forcefully charge renewal subscription...then never respond to refund request....even they hide credit card details so one can't change or delete payment details..meaning they will surely charge you ...whether you wish to continue service or not...
Worst--worst...
We uninstalled this unwanted app...
But their script always keep loading when our site loads ..resulting in poor loading of homepage.
I would recommend everyone to refrain from these poor guys...
The user interface of REVE chat mobile app is easy to access. It makes the conversation easy and error free. Our clients are happy that their queries are getting addressed flawlessly. It is quick and easy to install, we are now using the paid version of the Android chat app for our website.
When compared with other live chat software available in the market, REVE Chat software is much advanced with features like customized themes, video calling; customer history recording and visitor analytic reports. I would recommend it to everyone looking for an affordable yet effective online chat support for their website. It makes customer support process more effective and beneficial for the customers, agents as well as for the company.
easy to use live chat software with good features of live chat, chat monitoring and queuing. REVE Chat helped me to generate more insights about my visitors and i was able to cpature them into leads.
I have used REVE Chat for my ecommerce portal where I sometimes need to show a live product to my website visitors. Along with live chat, I can do voice and video chat as well With REVE Chat.
Though it is very easy to use, I would also like to tag my visitors based on chat conversations. I think they need to add this feature to make it more attractive for business owners like me who want to more control on the data. Overall excellent software for my shopify store.
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