About RoboForm
Data updated- Website
- www.roboform.com
- Category
- Media & Publishing
- Location
- United States · Fairfax, VA
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (4/4)
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Is RoboForm legit?
RoboForm (www.roboform.com) has a 4.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
helpful in trying to solve my issue
I have the free version and have been…
I have the free version and have been using it for years. In those years I have only had a few problems but when I do, the customer service answers quickly and I mean quickly. Most times, within an hour or two and has solved every problem. Love the product and the service is phenomenal!!!
they have really great tech support
they have really great tech support, the best, they are always there to answer your questions.
It may take a couple attempts
It may take a couple attempts, but the Roboform people eventually get you thru a hard spot.
Works well on the platforms that allow
Works well on the platforms that allow. Support very quick (a rarity) and useful.
On stop shopping
Hello. My experience with RoboForm was very good. Olivia was quite helpful. Her clear and concise explanations solved the problem in short order. Best regards. David Bovee
I've used RoboForm for several years
I've used RoboForm for several years. Like handling of passwords in applications as well as websites.
Been a long time customer
Been a long time customer. Love the product and integration with iPhone, mac and Pc.
Highly Recommended
I've been a Roboform customer for more than 10 years. Only used customer service once, and they were very helpful. Highly recommended!
Responsive support when needed
What I most appreciate is that if I…
What I most appreciate is that if I have a problem, you guys answer immediately and your response is correct. That may sound a little funny but a gazzilion times I have asked for a solution online and not one suggestion works.
I wouldn't recommend this software
I wouldn't recommend this software. I have 10 licenses and I can't get any support. I have an intermittent problem which logs me out for some unknown reason. I can go days without being able to log in and then it works again. I advice the status on my ticket each time - when it isn't working they take ages to get back and/or advise it's my fault. When it is work they say "Glad to hear everything is working properly now. Let us know if you have any more questions." The things it ISN'T working properly - it's just an intermittent issue. And the trouble is once you have saved all your passwords into Roboform you can't get access to secure sites. I often can't do my company banking!
Reply from RoboForm2026-03-31
Hello Rob, Thanks for reaching out. I see that you've been in touch with our support team and resolved this issue. If you have any additional questions or concerns please contact our supoort team at https://www.roboform.com/support
Roboform has protected me for years.
Roboform has protected me for years. I know i can count on Roboform.
good service and customer support
I had a Windows 7 support question
I had a Windows 7 support question. Reported problem, got an amswer, that allowed m to contonue using ROBOFORM with my Win 7 systems. Question of the "FORCED UPDATE" came up, submittted request for help. Request answered within days. SUPPORT IS GREAT.
I have had Roboform for 20 yrs
I have had Roboform for 20 yrs? I always receive exceptional service from the support department.
I could not understand the logic of…
I could not understand the logic of this program and needed to use it on multiple machines. To top it off, I failed to write down the master password which means completely starting over. The explanations on Youtube were completely unhelpful. I still don't know where the passwords are stored nor why that should be safer than my chrome account.
Reply from RoboForm2026-03-21
Hello, we're sorry to hear about your experience. We understand how frustrating it can be to lose access, especially when just getting started, as it seems you are. Since your account is new, you can reset your Master Password and start fresh without losing much: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do The reason we can't recover your Master Password for you is actually a key part of our security: RoboForm uses a zero-knowledge model with AES-256 encryption, meaning your passwords are stored in an encrypted vault that even we cannot access. This is significantly safer than browser password managers, which store passwords tied to your account without this same level of protection. RoboForm also works across *all* browsers and platforms, so you'll have access everywhere. We have step-by-step tutorials at https://www.roboform.com/tutorials, and if you'd like hands-on help getting set up across your machines, our support team is available at https://www.roboform.com/support
The Best in The Business with Safety First!
Reliable accurate and user friendly. Very pleased to be a RoboForm customer!
Lost without it!
I've depended on RoboForm for many, many years & it's still the best in my opinion.