SainSmart

timely delivery and attention to…

timely delivery and attention to problem with the control board.

You sent the wrong parts

Wonderful

Wonderful, super quick and working great

EASY ORDER GREAT PEBA FILAMENT FAST…

EASY ORDER GREAT PEBA FILAMENT FAST BSHIPPING

Genmitsu 4040 Pro with upgrades

I bought a Genmitsu 4040 Pro with several upgrades. The device arrived quickly (shipped within Germany) but one piece was not correct. Support quickly acted and a replacement was delivered to me within three days. Special thanks to Yolanda from their support! The product works as intended and the support is phenomenal.

The service is great

The service is great. They communicate back to you quickly and do whatever it takes to make to make sure you have an awesome customer experience. Would recommend doing business with this company without reservation. They are very responsive and accommodating. I've become a lifelong SainSmart customer. Sean Kelly

I was very impressed with the quality…

I was very impressed with the quality of the product and the level of customer support. The machine arrived safely, and my first impression was that it is very well built with excellent fit and finish. Throughout the process, your support team responded politely and professionally, and I truly appreciated the effort to resolve the shipping issue. The decision to waive the additional shipping fee and upgrade my shipment to DHL Express showed that SainSmart genuinely values its customers. What are the strengths of SainSmart? I believe SainSmart's greatest strengths are its product quality, customer service, and willingness to find practical solutions when unexpected issues arise. Your CNC products are attractive to both beginners and experienced makers, and I appreciate that you continue to support the maker community with useful accessories and educational resources.

I've gotten into the hobby with cnc…

I've gotten into the hobby with cnc recently, and have expanded my collection almost every other week. The ordering process is glass smooth, the communication is first rate, delivery is quick. The product is addictive! Great support!!

Their CNC machines offer great value…

Their CNC machines offer great value for the money. The Sainsmart Pro Max V2 is a very robust and precise machine. In addition, their customer support was quick to help me with my problem and got a replacement part to me within a few days. Overall a very positive experience!

Amazing support team

Amazing support team, 10/10

My experience with Sainsmart has been wonderful.

My experience with Sainsmart has been nothing short of amazing. I use their wonderful equipment and occasionally something goes wrong. A detailed email to support brought Jamie to the rescue, solving my problem with professionalism and high level customer service. I will continue to do business with them because of this.

Best Customer Service and Great Product

Bought a 2.2Kw Spindle for the great price, but decided to change my mind in the last moment. Customer Service agreed to cancel purchase immediately but offered a discount if I change my mind. That was too tempting too refuse. In general Customer Service is great. They do reply fast and they are really helpful even when it comes to import products to the different countries. I dont have their CNC yet, but the Spindle is a great quality and very rigid. Few other accessories, as green measuring laser, also pretty handy. 10/10 Recommended

Missing street address

I ordered two items form SainSmart on 7/10. I didn’t enter my street name in the address. The item were shipping from two different locations. One of the locations shipped before the address could be corrected. So the shipment was lost. Customer service at SainSmart were very helpful in trying to correct the problem. They are replacing my order. Thanks for your service. I apologize for causing the problem.

Spindle replaced under warranty

Spindle replaced under warranty. Not sure why it failed after only 6 months of light use but the warranty replacement process was pretty smooth and new part arrived quickly. Works great!

I really needed a lens cover for my L8 40w

I really needed a lens cover for my Genmitsu L8 40w to keep my orders going and Yolande help me quick for a replacement and shipping was also fairly fast. Thanks tesm.

First impressions of the Genmitsu 3030 ProVer Ultra CNC Router

I am very pleased with the quality of construction of the Genmitsu 3030 ProVer Ultra CNC router. Assembly was easy and the assembly instructions were accurate and complete. My initial projects on the machine have been reasonably successful, and my difficulties are due to my inexperience with the software side of machine use. I would like to see more extensive maintenance guidance. Better cables/connectors for attachments like the 4th axis and laser would be welcome.

Yall are really great you get your…

Yall are really great you get your package very quick thank you Angela D Hinkle

responded to my problem and I was able…

responded to my problem and I was able to resolve the issue

Customer service is on point had my 10w…

Customer service is on point had my 10w kiosk had some weird issues they replaced it no problems. Been engraving for a week now issues and i dont see any coming up

firstly the cnc machine is great

firstly the cnc machine is great. they were very responsive to questions and when i told them that the size of a part was not the correct one for what I ordered they just sent the correct one and did not ask for payment or return