SaveOnEnergy.com (www.saveonenergy.com) has a 4.7 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-12.
This is probably the worse phone call I have ever had.
The yelling and screaming from people not on my call was literally so loud and obnoxious that it completely drowned out everything the representative was saying.
I am new to the process so I was trying to understand the detail, but that was impossible.
I am going to cancel the service because I do not want to have a business relationship with a company that has so little concern for their customers.
The call center was completely out of control.
That is not an employee problem that is a management decision to operate in such an unprofessional and money-seeking way as to loose sight of the fact the very customers they are abusing are the one paying their salaries.
Reply from SaveOnEnergy.com2026-08-03
Hi, Paul. Thank you for sharing your experience. We understand how frustrating it must have been to have so much background noise during your conversation, especially while trying to understand your enrollment options. We'd like the opportunity to review your call and better understand what happened. Please contact [email protected] so our team can investigate further.
Common sense approach, good rates, and easy to speak to expert!
Unlike Reliant where you ask to speak to a supervisor & you are put on hold for life!!!
I had a great experience with Sheldon today. I was able to explain to him what I wanted what my family and I wanted as far as electric services are concerned that he was able to get that for us and we’re happy with our services today. Thanks a lot.
Sam made this experience great! Sam is patient, kind, full of knowledge and willing to take extra steps to help me understand the costs. He explored and compared different plans to find the right one for me. Not once did he get frustrated with me, he just explained the process again. Sam would make an excellent mentor or trainer for new reps. I hope you have an employee rewards program because Sam deserves a Great Customer Service award! Thank You Sam, you’re amazing!
We called to transfer our current service and was told they did not service our area and was then told we had to switch to another. They switched our service and pulled my credit all without proper authorization and under false pretenses.
Reply from SaveOnEnergy.com2026-08-03
Hi, Nicholas. Thank you for sharing your feedback. We'd like the opportunity to better understand your experience and review what happened. Please contact [email protected] with additional details so our team can look into this further.
I ended up speaking with 2 sales associates as I had to hang up and call back. They were very informative (if a bit long winded due to the mandated disclaimers), understood my needs well and did their best to match them. In the end I got exactly what I wanted and the agent did their best to speed along the process. 5/5 stars
I liked the access to the various options.
I did not like the inability to sign up online.
When I called I did not like the hard sell WAY TOO MUCH TALKING. One option was offered when a similar less expensive plan was available and only discussed (in TOO much detail) when I found it on the website.
Reply from SaveOnEnergy.com2026-08-03
Hi, Derrick. Thank you for sharing your concern. We take your feedback seriously and use it to improve our service and training. We'd like the opportunity to review your experience, including the recommendations that were provided during your call. Please contact [email protected] so we can look into this further.
K
Kolu Kpakolo美国 · 1 review · Experienced 2026-07-30 ·
★★★★★
switching energy
I had a great experience working with James D. to switch my energy provider. He took the time to compare different plans and helped us find the best option at the lowest price. James was incredibly patient, explained everything clearly, and made sure we understood our choices without ever making us feel pressured. It genuinely felt like he had our best interests at heart throughout the entire process. I highly recommend James to anyone looking to save money on their energy bill while receiving honest, professional, and exceptional customer service.
The customer representative spoke so fast with an accent it was very hard to understand what she was saying especially when signing a contract for 12 months please slow down. She was helpful it was just hard to keep track of everything she was saying
Reply from SaveOnEnergy.com2026-08-03
Hi, Kyle.
Thank you for your feedback. We understand how important clear communication is when choosing an electricity plan. We're glad to hear our representative was helpful, but we're sorry the pace of the conversation made it difficult to follow the enrollment details. If you'd like us to review your experience further, please contact [email protected].
The associate was very patient with my needs. After discussing options, everything was well explained and she offered me what she believes would be the best "cost saving" plan for our home energy.
The agent I spoke with was a young lady name Ms. Daniels. She was AMAZING!! She was able to help me out by getting me a better rate with a more affordable cost. Her customer service was EXCELLENT and she was very helpful, making sure that I understand everything. Thank you again Ms. Daniels. It was a pleasure 🫶🏾💯
