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Is Moderny legit?
Moderny (www.shopmoderny.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the decorative products, noting they are beautifully crafted, visually striking, and look wonderful when displayed around their living spaces. Many buyers also appreciate the remarkably helpful customer support team, which always responds in a timely manner and resolves any unexpected ordering issues very smoothly.
Some reviewers were not happy with the poor quality and cheap materials of certain items received. A few other people also felt that long shipping times and complicated return processes created frustrating experiences when dealing with unexpectedly damaged goods.
Auto-generated from all reviews of this business. For reference only.
The delivery procedure was open and very convenient. Their customer support team answered my questions regarding the order in a very timely manner. Loved the glass miniature flower bouquet I bought, and the person I bought for loved them as well. All in all a great experience. Nothing to complain about.
Reply from Moderny2026-07-06
Thank you so much for your thoughtful review! We’re delighted to hear that you found our delivery process convenient and that our customer support team was able to answer your questions promptly. It means a lot to know that your shopping experience was smooth from start to finish.
We’re especially happy to hear that the glass miniature flower bouquet was well received and made a wonderful gift. Thank you for choosing us and for sharing your experience—we truly appreciate your support and look forward to helping you find more special gifts in the future!
This little statue is perfect. I bought one for a friend, one for my sister, and one for me. They arrived well packaged, and in a timely manner.
Reply from Moderny2026-07-05
Thank you so much for your thoughtful review! It means a lot to hear that you loved the little statue enough to buy one for your friend, your sister, and yourself. We’re honored to have been part of such meaningful gifts, and we hope each one brings a smile for years to come.
We’re also delighted to know your order arrived well-packaged and on time. Your kind words and support are truly appreciated, and we look forward to serving you again whenever you’re looking for another special piece.
My order came quickly and they also check to see if you have received your order, which i think is really good of them. Packaged well. Would definitely order from them again
Reply from Moderny2026-07-04
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and that you appreciated our follow-up to make sure it reached you safely. We believe that keeping our customers informed and checking in after delivery is an important part of providing great service.
It’s also wonderful to know that your order was well packaged and met your expectations. Your support and willingness to order from us again mean a great deal, and we look forward to serving you again in the future!
Great customer service and product! I ordered these for my son’s dorm and couldn’t be happier. Holds heavy items and provides so much extra storage space in his tiny room!
Reply from Moderny2026-07-02
Thank you so much for your wonderful feedback! We’re delighted to hear that our product has been such a great fit for your son’s dorm room. It’s great to know it’s providing the extra storage space he needs while securely holding heavier items.
We truly appreciate you taking the time to share your experience. Knowing our product is helping make a small space more organized and functional means a lot to us. We hope it continues to serve your son well throughout the school year!
Monica was good at following up making sure i recieved my item and happy
Great aftercare service!!
Reply from Moderny2026-06-25
Thank you for your kind feedback! We’re delighted to hear that Monica was proactive in following up and ensuring that you received your item without any issues. Providing attentive and personalized support is very important to us, and it’s wonderful to know that her efforts made a positive difference in your experience.
We also appreciate your recognition of our aftercare service. Monica will be pleased to hear your compliments, and we’ll be sure to share your feedback with her. Thank you for choosing us, and we look forward to assisting you again in the future!
Excellent communication, easy to contact, great product.
Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in after it was delivered to make sure it had arrived safely. The product itself (little womp womp trombone) is perfect and just as pictured. Thanks!
Reply from Moderny2026-06-25
Thank you for sharing your experience! We’re so pleased to hear that, despite the slight shipping delay, you received prompt and helpful communication throughout the process. Angelo takes great pride in providing excellent customer service, and it’s wonderful to know that his regular updates and follow-up after delivery helped make the experience a positive one.
We’re also delighted that you’re happy with your Little Womp Womp Trombone and that it arrived exactly as pictured. Your satisfaction means a lot to us, and we truly appreciate your patience and kind words. Thank you for your support, and we hope you enjoy your purchase for a long time to come!
I purchased the 3 bamboo lidded jars. I am pleased with my purchase. I was updated as to the shipping and tracking #
Reply from Moderny2026-06-17
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re pleased with your purchase of the three bamboo-lidded jars and that they met your expectations. It’s wonderful to know that the product arrived as anticipated and that you’re happy with your overall experience.
We also appreciate your comments about the shipping updates and tracking information. Keeping our customers informed throughout the delivery process is important to us, and we’re glad the communication was helpful. Thank you for choosing us, and we look forward to serving you again in the future.
Ordering this was so easy , quick delivery and when they arrived , they were perfect for my space. Amazing , I’ll be sharing with all my friends and family about this product.
Reply from Moderny2026-06-14
Thank you for your wonderful feedback! We’re thrilled to hear that the ordering process was easy, the delivery was quick, and that the product arrived in perfect condition for your space. Knowing that it met your expectations and fits so well in your home means a lot to us.
We truly appreciate your support and are especially grateful that you plan to recommend our product to your friends and family. Word-of-mouth recommendations are incredibly valuable, and we’re honored to have earned your trust. Thank you for choosing us, and we look forward to serving you again in the future!
I ordered the storage boxes which were very easy to put up and a good quality only one problem was a tiny screw was missing from one door no big deal really as item could still be used with no real problem I did contact Moderny customer services and mentioned this to them it was a man called Angelo What followed was the best customer service I have ever come across especially for what I considered fairly trivial They sent out an assortment of screws I presume to fit any other parts just in case but it was how they made you feel like a valued customer is what impressed me the most I would have no hesitation buying anything from them as I know I can rely on customer services back up
Reply from Moderny2026-06-02
Thank you for your wonderful feedback. We’re delighted to hear that you found the storage boxes easy to assemble and of good quality. While we’re sorry that a small screw was missing, we appreciate your understanding and are pleased that it didn’t affect the usability of the product.
It’s especially rewarding to hear about your positive experience with Angelo and our customer service team. We believe every customer deserves attentive support, no matter how small the issue may seem, and we’re glad we could make you feel valued. Your kind words and confidence in our products and service mean a great deal to us, and we look forward to serving you again in the future.
Thank you for your feedback! We’re glad to hear that you think the product is nice. Your positive comments mean a lot to us and motivate our team to continue delivering quality products and a great experience.
We appreciate you taking the time to share your thoughts. If you have any additional feedback, suggestions, or ideas on how we can improve, we’d love to hear them. Thank you for your support!
Very bad coordination between stock and supplier. Customer service takes too long to reply. Origin of item must be stated. Would i order again? Never.
Reply from Moderny2026-05-26
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in coordination between our stock and supplier, as well as the slow response from customer service. We understand how frustrating this experience must have been, and we appreciate you bringing these concerns to our attention.
We also acknowledge your concern regarding the item’s origin and agree that this information should be communicated more clearly. Because of logistics complications, we were forced to fulfill orders directly from the manufacturer. Our normal fulfillment center is actually based on Los Angeles, California. Your feedback will be shared with the relevant teams to help improve our service and processes. For further assistance, please contact our customer service team via email so we can address your concerns directly and assist you properly.
Thank you for your feedback! We’re so glad to hear that the products lived up to your expectations. Providing high-quality pieces our customers can rely on is always our goal.
We truly appreciate your support and hope you continue enjoying your purchase. We look forward to serving you again in the future!
Absolutely love my glass jars… Excellent quality… The packaging was outstanding… Service was superior… Will definitely purchase from this company again
Reply from Moderny2026-05-25
Thank you for sharing your experience with Moderny. We’re delighted to hear that everything went smoothly from the time you placed your order through delivery. It’s wonderful to know that you love the shelving units you purchased and that they met your expectations.
We also appreciate your kind words about our customer service team. Providing helpful and attentive support is very important to us, and we’re glad we could make your shopping experience a positive one. Thank you again for your support, and we hope to serve you again in the future.
My experience ordering from Moderny was positive from beginning up until my purchase was delivered. I love the shelving units I purchased. The customer service was excellent and helpful.
Reply from Moderny2026-05-25
Thank you for sharing your wonderful experience with Moderny. We’re thrilled to hear that everything went smoothly from the moment you placed your order through delivery. It’s especially great to know that you love the shelving units you purchased and that they were exactly what you were hoping for.
We also truly appreciate your kind words about our customer service team. Providing helpful, responsive support is something we take great pride in, and we’re happy to know it made a positive difference in your experience. Thank you again for your support, and we look forward to helping you with future purchases.
Thank you for your feedback! We’re thrilled to hear that you loved the product and that it met your expectations. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We sincerely apologize for the slow delivery and understand how frustrating delays can be. We’re continuously working with our shipping partners to improve delivery times and provide a smoother experience in the future. Thank you for your patience and understanding.
The product I ordered was just perfect and I liked so much I purchased two more for gifts!
They came quickly and they follow up to make sure you didn’t have any problems with the order!
I will order other thing from them when I need something for a gift!
Reply from Moderny2026-05-20
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved your order so much that you purchased two more as gifts. It means a lot to us to know that our products and service made such a positive impression on you.
We truly appreciate your support and are happy to hear your orders arrived quickly and that our follow-up helped ensure everything went smoothly. We look forward to helping you find more perfect gifts in the future, and we can’t wait to serve you again!
I have received my package.
Moderny contacted me directly and we were able to have my package tracked and delivered.
They responded to my concerns and resolved my issue.
Reply from Moderny2026-04-28
Thank you for taking the time to share your experience! We’re very glad to hear that our team was able to connect with you directly, provide tracking support, and ensure your package was successfully delivered. Keeping you informed and addressing concerns promptly is always our priority.
We truly appreciate your patience and are happy we could resolve the issue to your satisfaction. If there’s anything else you need or if we can assist you further, please don’t hesitate to reach out, we’re always here to help!
I placed a order #1253882 for a Elegant Cat Lamp, Wooden Cat Vaseand Moon Noght Lamp that was taken from my Visa $126.67, on 03/16/2026
THAT NEVER ARRIVED
Reply from Moderny2026-04-19
I’m very sorry to hear that your order (#1253882) placed on March 16, 2026, for the Elegant Cat Lamp, Wooden Cat Vase, and Moon Night Lamp has not yet arrived, especially after the payment of $126.67 was successfully processed. I completely understand how concerning and frustrating this situation must be, and you deserve clear and accurate information about where your order stands.
To ensure this is properly investigated, please email our customer service team with your order number, the date of purchase, and a brief summary of the issue. This will allow a dedicated representative to review your order history, check the shipping status, and provide you with a detailed update tailored to your case. We appreciate your patience and are committed to making sure your concerns are addressed thoroughly.
Thank you for your feedback. We’re glad to hear you had a positive experience, and we truly appreciate you taking the time to share your thoughts with us. Providing reliable service and clear communication is very important to us, and it’s always encouraging to know when we’re meeting expectations.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We remain committed to delivering consistent, high-quality support and ensuring every interaction continues to meet your needs.
Horrible experience. Have been misled and sent from one department to another. No delivery. They tried to tell me my item was delivered but was returned now trying to redeliver. This merry-go-round has been happening for a month. They are not engaging with a request for a refund. Don’t bother with this company. Nothing but a headache. Only giving one star because I can’t give none.
Reply from Moderny2026-04-10
We’re truly sorry to hear about your experience and understand how frustrating it must be to be passed between departments and face ongoing delivery issues. This is certainly not the level of service we aim to provide, and we regret the inconvenience and confusion caused by the repeated updates regarding your order.
To help us investigate this matter thoroughly and resolve it as quickly as possible, we kindly ask that you contact our customer service team directly via email with your order details. This will allow us to review your case in full, coordinate internally, and provide you with a clear and accurate update. We appreciate your patience and the opportunity to make this right.