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Is Moderny legit?
Moderny (www.shopmoderny.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the decorative products, noting they are beautifully crafted, visually striking, and look wonderful when displayed around their living spaces. Many buyers also appreciate the remarkably helpful customer support team, which always responds in a timely manner and resolves any unexpected ordering issues very smoothly.
Some reviewers were not happy with the poor quality and cheap materials of certain items received. A few other people also felt that long shipping times and complicated return processes created frustrating experiences when dealing with unexpectedly damaged goods.
Auto-generated from all reviews of this business. For reference only.
Nice product. Beautiful design. Fast service with sturdy packaging. Thanks.
Reply from Moderny2026-04-10
Thank you so much for your kind feedback! We’re delighted to hear that you’re pleased with the product and that its design met your expectations. It’s always our goal to provide items that are not only functional but also beautifully crafted.
We’re equally glad that you had a positive experience with our service and packaging. Ensuring fast delivery and secure, sturdy packaging is very important to us. Your appreciation truly means a lot, thank you for your support!
We’re sorry to hear that your order arrived incomplete, that’s certainly not the experience we aim to provide. We understand how important it is to receive everything you’ve ordered, and we appreciate you bringing this to our attention so we can address it promptly.
To help us resolve this as quickly as possible, please email our customer service team with your order number and details of the missing item(s). Our team will review your case and work on the appropriate next steps to make sure this is sorted out for you. Thank you for your patience and cooperation.
We really appreciate your kind words! Hearing that we exceeded your expectations and lived up to being “better than advertised” is incredibly rewarding. Our team works hard to deliver quality and an experience that truly stands out, so it means a lot to know that came through.
Thank you for taking the time to share your feedback. Your support encourages us to keep improving and maintaining the high standards we aim for. We’re excited to have the opportunity to serve you again in the future!
I have ordered a few times from here and have never been disappointed. Useful items as well as arty items to make your home shine and be individual. Would highly recommend having a browse and the prices are great
Reply from Moderny2026-02-13
Thank you so much for your continued support and for taking the time to share such a thoughtful review. We’re absolutely delighted to hear that you’ve enjoyed your orders and that our mix of practical and artistic pieces has helped make your home feel unique and personal. It means a great deal to us to know that our collection continues to meet your expectations.
Your recommendation truly makes our day, and we’re so pleased you find both the selection and pricing worthwhile. We look forward to welcoming you back again soon for another browse. We’ll always be here to help you find something special!
Got scammed from these guys. They said order wS delivered twice after 4 weeks . Never came.over months emailing back and forth they keep telling me the sent refund bit never did. Do not use these guys
Reply from Moderny2026-02-10
We’re really sorry to hear about your experience, and we understand how frustrating and disappointing this situation must be, Especially after waiting weeks for an order that never arrived and spending months trying to get clear answers. That’s not the level of service we aim to provide, and we truly regret the inconvenience and stress this has caused you.
To ensure this is properly reviewed and resolved, we encourage you to contact our customer service team directly by email so they can look into your case in detail. Please include your order number and a summary of the issue so they can assist you as efficiently as possible. Your feedback is important to us, and we appreciate you bringing this to our attention.
What a great team at Moderny. My problem was solved within a couple of emails over a couple of days. Thanks to all involved.
Reply from Moderny2026-02-06
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that our team was able to resolve your issue efficiently and that the process met your expectations.
Your feedback means a great deal to everyone at Moderny, and it truly motivates us to continue delivering responsive and reliable support. If we can ever assist you again, please don’t hesitate to reach out.
Product was well packaged so no chance of damage.
Kept informed of processing times and delivery date.
Reply from Moderny2026-02-10
We’re glad to hear that the product arrived well packaged, eliminating any concern about damage, and that you were kept informed throughout the processing period and up to the expected delivery date. Clear communication and careful packaging are important to us, and we appreciate you acknowledging those aspects of your experience.
If there are any remaining concerns or if you need further clarification regarding your order, we recommend reaching out to our customer service team directly by email. Providing your order details will allow them to review everything thoroughly and assist you as efficiently as possible. Your feedback helps us continue improving our service, and we appreciate you taking the time to share it.
Ordered two trouser hangers and received one free. First hanger fell apart as I hung my trousers on it. Poor quality Chinese made rubbish. I tried to get a refund and after several unhelpful emails I finally got into the 'Returns Centre website page.
The outcome was, they wanted to charge me £306.78 for the return label ??? When I queried this i was told that, as the returns centre is in the US, that would be the price of shipping back.
DO NOT USE THIS COMPANY - A COMPLETE SHAM. ONCE THEY HAVE YOUR MONEY YOU WILL STRUGGLE TO GET IT BACK IF YOU ARE UNHAPPY WITH THE PRODUCT
Reply from Moderny2026-02-04
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. That’s certainly not the impression we want to leave, and we understand how frustrating it must have been to receive a faulty item and then face confusion around the returns process. Your comments about the product quality and the return shipping information have been noted, and we take concerns like these seriously as they help us review and improve our service.
To ensure your case is looked into properly and resolved as efficiently as possible, we kindly ask that you contact our Customer Service team directly by email, including your order number and a brief summary of what happened. They are best placed to review the details, clarify the returns process, and assist you further. We appreciate your patience and the opportunity to address this matter through the appropriate support channel.
The blanket was much thinner than what I expected. I live in Canada so thicker blankets are better for me.
Reply from Moderny2026-02-01
Thank you for sharing your honest feedback with us. We’re sorry to hear that the blanket didn’t meet your expectations in terms of thickness, especially given Canada’s colder climate. We completely understand how important warmth and comfort are, and we appreciate you taking the time to let us know.
Your comments are valuable and help us improve both our product descriptions and future offerings. If you’d like help finding a thicker, warmer option that’s better suited to your needs or if there’s anything else we can assist you with. Please don’t hesitate to reach out. We’re always here to help make things right.
I've purchased a number of products from Moderny including their beautiful blankets. I've always been very happy with my purchases; the quality is very good and products match the advertised item.
Reply from Moderny2026-01-25
Thank you very much for taking the time to share your experience with Moderny. We’re delighted to hear that you’ve been consistently happy with your purchases and that our blankets and other products have met your expectations in both quality and appearance. Feedback like yours truly means a lot to our team.
We’re grateful for your continued support and trust in our brand, and we look forward to welcoming you back again soon. Should you ever need assistance or have questions about future orders, our customer service team is always here to help.
Read reviews and don’t buy from this shameful company
Ordered a rug for my granddaughter and chose this site as it stated delivery would be 2 - 3 days. I waited 13 days for the item to be shipped from abroad. I received the rug today and it is an absolute disgrace that this company has sold it at all never mind for over £30. The quality is absolutely appalling and it is going straight in the bin where it belongs. The print on the rug is damaged everywhere, it’s cheap and a complete waste of money. DO NOT BUY FROM THIS COMPANY you will regret it.
Reply from Moderny2026-01-25
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment with both the delivery timeframe and the condition of the rug you received. We understand how frustrating it must have been to wait longer than expected, especially when the item was intended as a gift, and we regret that the product did not meet the quality standards you were anticipating.
We take comments like yours very seriously, as they help us review our suppliers and product listings more closely. So that our customer service team can formally log your experience and investigate this matter further, we kindly ask that you contact us directly at our customer service email with your order details. This will allow us to review the situation in full and ensure your concerns are addressed appropriately.
What a wonderful book shaped lamp - it was a Christmas gift for my partner and she loves it. Thank you.
Reply from Moderny2026-01-15
Thank you so much for your kind words! We’re absolutely delighted to hear that the book-shaped lamp made such a special Christmas gift and that your partner loves it. Knowing our products bring joy and create meaningful moments truly means a lot to us.
We sincerely appreciate you taking the time to share your experience. If there’s ever anything we can assist you with in the future, or if you’re looking for another unique gift idea, please don’t hesitate to reach out. We’re always happy to help!
Thank you for choosing us! We take pride in providing quick and fast delivery to ensure your order reaches you as soon as possible. Our dedicated team works efficiently behind the scenes, from processing to dispatch, so you can enjoy a smooth and timely experience every time you shop with us.
Customer satisfaction is our top priority, and fast delivery is a key part of that promise. We continuously optimize our logistics and partner with reliable carriers to make sure your items arrive safely and on time. Thank you for trusting us. We look forward to serving you again!
Nicely made and is just as pictured. It made for a great gift to my friend. She loved it!
Reply from Moderny2026-01-10
Thank you so much for your kind feedback! We’re thrilled to hear that the item was nicely made and matched the pictures perfectly. Knowing it arrived just as expected truly means a lot to us.
We’re especially happy to hear it made a great gift and that your friend loved it! Thank you for choosing us to be part of such a special moment. We hope to serve you again soon.
High quality , easy delivery on time. Great to have this new blanket at home
Reply from Moderny2025-12-29
Thank you so much for your wonderful feedback. We are thrilled to hear that you are happy with the quality of the blanket and that delivery was easy and arrived on time. Providing reliable service and well made products is always our top priority.
We are so glad to know the new blanket has found a perfect place in your home. Your support truly means a lot to us, and we look forward to serving you again in the future.
We’re truly sorry to hear that your experience did not meet expectations. Providing reliable, respectful service is important to us, and feedback like yours helps us identify where we need to do better. We take concerns about service quality seriously and appreciate you bringing this to our attention.
So we can properly review what happened and assist you further, please contact our customer service team directly by email with any relevant details about your experience. They are best equipped to look into the situation and work toward a resolution as quickly as possible.
Easy to browse and to make a choice for a gift. Nice to see items that are different and not mass produced
Reply from Moderny2025-12-26
Thank you so much for your kind feedback! We’re really happy to hear that you found our shop easy to browse and that it helped you make a confident choice for a gift. Creating a smooth and enjoyable experience for our customers is very important to us, so your comments truly mean a lot.
We’re especially glad you noticed the uniqueness of our items. We take pride in offering products that stand out and feel special, rather than mass produced. Your appreciation motivates us to continue curating distinctive pieces that make gift-giving more meaningful. Thank you for choosing us!
Absolutely the worst thing I've ever purchased online... product is so poor and nothing like the description ... advertised as a "stained glass book lamp" on arrival it was basically a poorly constructed piece of plastic that looked like it had beed painted using a knife and fork. The customer care is an absolute disgrace .. requested a refund but was offered a choice of voucher or 50% refund but i could also return for full refund but the postage quote was £300 plus ( item was purchased for approximately £42 which included postage) ...
Avoid this company and do not purchase anything !!!
UPDATE!!!
Reply from Moderny stating i can contact them to sort my issues.... I have already contacted them to raise my issue hence my original review 😤...
Reply from Moderny2025-12-15
We’re very sorry to hear about your disappointment and appreciate you taking the time to share your experience. We understand how frustrating it is when a product does not meet expectations or match its description, and we regret that this has left you feeling dissatisfied. Your feedback regarding the product quality and your overall experience is taken seriously.
To allow us to properly review your concerns and assist you further, we kindly ask that you contact our customer service team directly via [email protected]. They will be able to review the details of your order and provide appropriate support. We value all customer feedback and appreciate the opportunity to address your concerns.
Appalling. Totally disorganised. When they messed up, they refused to send a refund. Absolutely never again.
Reply from Moderny2025-12-15
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We take all feedback seriously and regret that the situation did not meet your expectations. Our goal is always to provide clear communication and dependable service, and we acknowledge your concerns regarding the handling of your issue.
To ensure this matter is properly reviewed and addressed by the appropriate team, we kindly ask that you contact our customer service department directly via [email protected]. They will be able to look into the details of your case and assist you further. Your feedback is important to us, and we appreciate you bringing this to our attention.
Unique individual items made with care and excellent Quality.
Reply from Moderny2025-12-13
Thank you for your kind words! We truly appreciate you taking the time to share your experience with us. Each of our items is thoughtfully crafted with great care, and we’re delighted to hear that the quality met your expectations.
Your feedback means a lot to our team and motivates us to continue delivering unique, high-quality pieces for our customers. We’re grateful for your support and look forward to serving you again in the future.