SoClean (www.soclean.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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M A美国 · 1 review · Experienced 2022-10-17 ·
★★★★★
I wish I could give them minus 10…
I wish I could give them minus 10 stars. This is the most unprofessional operation you will ever see. I ordered SoClean 3 version and paid a fortune for it. When it was delivered, it would not work. When I called, I was told I was sent a defective unit and that it would need to be replaced if I could just return it and they will send me a new one. New one arrived. Guess what?? Is suffers from the same defect that cannot be fixed so I have to return that unit and get a new one! What kind of company does that? Why would a company not test a unit before sending it out?? What kind of a company would then a second unit with the same exact defect? I am looking for alternatives now to clean my sleep apnea equipment.
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John B美国 · 1 review · Experienced 2022-09-20 ·
★★★★★
The SoClean company does not care for any negative feedback.
I had been using a SoClean machine with my Philips CPAP machine but recently stopped and called SoClean to return two unopened filters.
The pure focus of this unsatisfactory review, however, has only to do with the company's Customer Service communication following my call to them.
When calling the company, even before speaking with a rep, you are asked if they can contact you AFTER your conversation with a satisfaction survey. I indicated my willingness to receive such a call back.
After a short wait, I was able to speak with a customer service agent and asked about returning 2 unused, unopened filters. While I was unhappy that my request was denied, I nevertheless understood their strict adherence to their company policy. The call was ended.
A minute later my phone rang and the recorded voice from SoClean said this was a follow-up call. However, instead of ANY opportunity to respond to survey questions, the recorded message was a thank-you for contacting SoClean and an abrupt, "Good bye".
This was a crystal clear message that they had absolutely no interest in any likely NEGATIVE feedback.
It is no wonder that the company is not certified by the Better Business Bureau.
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Rick Rupiper美国 · 1 review ·
★★★★★
Beware so-clean 3 is a rip off
Beware so-clean 3 is a rip off. It forces you to buy a new filter every 6 months at $30.00 each. This is even if you are inactive with the system such as at a second home. Oh yeah it only has a 30 day return policy so you can not find out about the rip-off until 6 mos later.
Save your money.
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Ron Ellis美国 · 3 reviews ·
★★★★★
New adapter for an almost useless machine
I called an ordered the "new" adapter for a So Clean machine that now only cleans the hose and mask!! Called today as they only shipped the filter kit!! I was told it is on backorder, and will be shipping tomorrow. They asked if I would take the survey and I said "Yes", you know they weren't going to call me back for the survey!!!
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Kevin 美国 · 1 review ·
★★★★★
Questions weather or not it causes deterioration of cpap seals?
I have been using my SoClean for several years and it seems to have reduced the early morning head aches that I had been experiencing prior to it's use. Recently the seal on the water chamber started making a noise and it became hard to get a good seal on the chamber to eliminate the noise so it was time anyway to order a new cpap machine. When Baycare Homecare delivered my new machine they advised against using the SoClean because it causes the internal seals to wear out sooner than the should. Now I am confused as to weather or not to use the device because it seems to have worked well for me in the past. I think I will try it without the SoClean for a while and see how it go's.
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John Henderson美国 · 1 review ·
★★★★★
I don't know how anyone can use this
I don't know how anyone can use this! The smell it leaves behind in the mask and hose cannot be good for you! Horrible. To see all the positive reviews makes me really wonder if this ratings really is honest. There is NO WAY a person can use this machine and not complain about the smell. DO NOT buy this for your own health!
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NB美国 · 4 reviews ·
★★★★★
Use of SoClean will void warranties for CPAP machines.
I purchased a SoClean 2 in October 2020. I received the machine, and it worked as described. However, several months after receiving the machine I was notified by the company that supplies my Philips CPAP machine that it had been recalled and if I use a SoClean machine to cease using it because it could be damaging my CPAP machine. I did receive a new CPAP machine, now a ResMed and they also indicated that use of the SoClean would void the warranty. I have been trying to get a refund for my machine. When I emailed SoClean customer service they did not respond. I have been trying to file a complaint through the Better Business Bureau. They have been working with SoClean, but SoClean does not stand behind their product. They simply state that they are suing Philips. If you are considering SoClean make sure to check with your CPAP company to make sure that they approve use.
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Peter美国 · 13 reviews ·
★★★★★
Never a problem.
Wow, I am surprised reading the negative comments here. I have had 2 so clean machines now for a few years and absolutely love them. Today I just ordered the so clean 3 machine to replace my oldest one.
Ordering was simple and so easy.
I have never had to contact customer service for any reason so hopefully all will go well in that aspect.
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Patty美国 · 2 reviews ·
★★★★★
Poor customer service for an easy fix problem
The SoClean machine I have no longer starts because of a toggle clip on the entry hole for the hose not working. When calling he company I hoped for them to help make this an easy fix by providing an improved clip (maybe a .50 part). This was not the case as they required all kinds of info to ensure my machine was still under warranty. I’d rather do business with a company that stands behind their products no matter what, in the future, and would spend my approximately $400 elsewhere!
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Roy Walter美国 · 9 reviews ·
★★★★★
Just watched a couple SoClean…
Just watched a couple SoClean commercials that state you don't have to wash your cpap equipment if you use their product. After having terrible sinus problems for quite some time I quite using the SoClean & my sinus problems went away. I contact SoClean and am told that I still need to hand wash my equipment. Seems to me that the commercials are totally misleading if not a down right lie.
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Ken B.美国 · 2 reviews · Verified ·
★★★★★
SoClean usable?
CPAP manufacturers tell us the SoClean speeds up the deterioration of the foam that causes toxic fume issues. So now we can't use the CPAP devices and are told that we should never use the SoClean type cleaning devices. I am very disappointed that SoClean has not reached out to its' customers to provide any information at all. Basically, the cleaning device is a big white expensive paperweight.
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Richard Larrabee美国 · 1 review ·
★★★★★
Terrible customer service
I received a so clean 3 as a gift. It did not come with the necessary adapter for my CPAP machine, so I called the company to try and get the correct adapter. I was informed that they do not make an adapter for my machine, so I asked to return it.
They sent me a return label and instructions. I sent the machine back FedEX and waited. It is now 15 days since I sent it back, with no word of a refund. I have called 4 times with a 3 hour wait on hold, only to get a representative that each time has denied that they have received the machine. After providing them with the tracking number that shows it was delivered 2 weeks ago, they backtrack and say that it can take 4-7 days to process a refund. The customer service by this company is absolutely terrible.
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Andrew Jay美国 · 4 reviews ·
★★★★★
The product works as promised, but no rebate
The product works as promised. Cannot say the same for their rebate offers. Sent in all of the required paperwork by the deadline for submission. Waited 5 months, nothing. Followed up with an email inquiry, again nothing. So, if you don't mind paying full price despite any rebate offers, go ahead and order this product.
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Damon Howard美国 · 3 reviews ·
★★★★★
Not easy to find part I needed on line
Not easy to find part I needed on line, I needed to call customer service to help locate. Long wait time to speak to rep. Nine days from order to delivery.
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Dwight McGonigalSG · 4 reviews ·
★★★★★
Not easy to find part I needed on line
Not easy to find part I needed on line, I needed to call customer service to help locate. Long wait time to speak to rep. Nine days from order to delivery.
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Andi J Ellis 美国 · 13 reviews ·
★★★★★
I was going to Order one of the SoClean…
I was going to Order one of the SoClean units so I asked for info online. Starting the day I gave them my info my email even text messages are flooded with there adds. I unsubscribed countless times. Now I photo all messages so when the class action lawsuit comes I have proof. They won’t stop messaging me. I bought a Leel machine because I was not giving them my business after that. It works great and 1/3 of price. Could have had me and I’m sure many others if you just stoped harassing. Andi aellis
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Walter Hammock美国 · 2 reviews ·
★★★★★
Have now owned 2 SoCleans over the years
Let me start by saying I have now owned 2 of their machines. Life span appears to be about 2 years or so.
My review today involves customer service and perhaps I am being picky and expecting too much.
About a month ago my machine starting making gurgling sounds, now I should have called support right away but it seemed to still be cleaning ok.
After a month of this it was clear to me the machine was not cleaning as well as before so day before yesterday I called customer support, explained what was happening and they gave me some things to try, none of them worked and I was able to determine the problem was not the mask or the hose but the SoClean machine.
So yesterday I called customer support again, explained the problem and the lady, who was quite nice, said it looks like the warranty of your machine expired about 30 days ago so I am so sorry the best we can do is to offer you a new machine at a discounted price. Perhaps I should have snapped that up but it just did not sit well with me. I guess I felt that having purchased two machines and knowing I'd been a staunch supporter and never failed to recommend their machine to others, that I deserved a little better than that. I always feel loyalty should be rewarded. Maybe that was an unrealistic expectation. Had I been out of warranty for six months I would not have quibbled a bit.
All that being said, I did not take them up on the offer but purchased a different product that seems to offer some advantages over the SoClean. I was honestly unaware there were so many options out there.
I guess if there is a moral of the story to SoClean it would be that you lost a lifetime customer over a warranty that expired only a month ago.
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Cynthia Kahler美国 · 4 reviews ·
★★★★★
Recall of CPAP
Recall of CPAP: Even though Phillips is proclaiming that ozone cleaning is responsible for the break down in the foam in their cpap machines, a call to So Clean indicates they accept no responsibility for the breakdown. Customers are left with a $250 machine that their doctor and Phillips says to discontinue use of.
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Debby Lundstrom美国 · 2 reviews ·
★★★★★
I have been using the so clean for…6 months
I have been using the so clean for about 6 months now and I now find out they are not FDA approved - how does that happen?
I noticed a nasty odor when I would turn my cpap on after using the so clean! I'd rinse out my mask, reservoir and hose thinking that was the problem so now I am back to cleaning my unit and supplies daily to prevent the odor. I want my money back!
