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Genean is very very good at her job

User friendly internet based. The rep we spoke to Genean was fantastic.

All reading materials and test…

All reading materials and test questions are very easy to understand. All of the topics are very informative in comes of finances.

They don’t make it easy to get the discount

The course was fine. Not really helpful at all but I’ve never taken one that is. The bummer was trying to get the discount. If you’re eligible, it’s half price. But the app wants you to opt out of the discount and pay the full price. I had to stop and call them. The first person was completely rude to me and acted like I was stupid. It’s confusing because the email they send regarding eligibility for the discount uses the term “refund” like if you pay the full price you’ll get a refund for half after providing documentation. The app insists you opt out of the discount to pay. Meaning you won’t get a refund. Luckily, I did call because what I had to do was submit my information and wait for the discount approval. After that, the app moves you forward to pay the discounted amount. Another person I called said that what I did was the way to do it, but NOTHING explains the process correctly. So I’m assuming a bunch of people end up paying double when they don’t have to. Oh and even after I was approved, their system just left it in limbo and they didn’t notify me. I had to call back and then it was done right away but if I hadn’t called I’d probably still be waiting.

EasilyFinally Finished

Easily answered questions. Point blank question answer choices are easy.

Great service & important learning experience

The lady, Miss Gomez was really nice & helpful in completing my paperwork. The courses were very helpful in understanding all the components that make you credit aware.

Good Service

Simple, easy-to-read information, organized nicely. Just what I needed!

Start fresh was very informational and…

Start fresh was very informational and a good learning experience

I learned so much from this course

I am disabled and very hard to see

I am disabled and very hard to see, I did my best, my experience was great, after I finished I call the number and waited for hours, I wish you could tell me that you close on 6pm? I did called next day and got the certificate.

Easy to follow prompts

Easy to follow prompts. Didn't make you jump through hurdles to figure out website and polite people..

The path to a happier life and reach our golds

Husband and I learned how to mange our money and prioritize our priorities.thank you so very much fresh start for helping us on the right path to our golds .

Very informative and helpful…

Very informative and helpful information about managing money and credit.

Patient and keeping it down earth and…

Patient and keeping it down earth and sounding like you know what you talking about and not reading a structure

Thank you for the experience very informative.

Thank you for the experience, very informative.

We have been trying to call for over a…

We have been trying to call for over a week to complete our counseling and get our certificate. We call at 6pm central time when we get home from work and stay on hold for an hour or more with no answer!

Friendly user

Friendly user. Very informative.

It was really nice talk to someone that…

It was really nice talk to someone that was easy to talk to

To learn family budget

The way everything was explained, to me everything was clear, easy to read, the people I did talk to was very professional. All I can say is a big Thank you. Manuel Preciado

10 minutes per chapter is way too long…

10 minutes per chapter is way too long to wait to be able to take the test. Frustrating to have to sit around and making this training 2 hours long. It can be done in half that time.

The rep was knowledgeable & kind