StrongVPN (www.strongvpn.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 88% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
In a word - reliability. I have at times tried other VPN providers as a back up but they don't come close to StrongVPN in the most important way which is being as close as possible to always being there when you need them. Additionally I have also found that going through a StrongVPN server does tend to reduce speed less than others and the ability to almost seamlessly switch between the location of the server gives me access to sites that otherwise would be geo-blocked.
Used Strong to access movie on Napoleon showing in Paris in November 2024 at one of their cinemas, a significant event because it was a silent movie that had been updated over 16 years and lasted a good seven hours.
I am more than happy with strong VPN. All works easily, even for technophobes, and the cost is appropriate.
z
zz · 1 review · Experienced 2025-08-17 ·
★★★★★
No order confirmation yet billing every month
There was never an order confirmation email yet I've been billed every month.
I tried to subscribe for a month to see how it works. I encountered a billing issue so I just assumed the subscription never went through since there was never an order confirmation email nor invoice.
I realized that just now that I've been billed every month since then without me ever using the service.
Customer service refuses refund and implies that an email allowing me to download the vpn service is equal to an order confirmation email.
Reply from StrongVPN2025-08-18
Thank you for bringing this matter to our attention and for providing detailed feedback on your experience.
We are sincerely sorry to hear about the confusion and frustration regarding your subscription. We can certainly understand your expectation to receive a distinct order confirmation email, and we apologize that the lack of one led to these unexpected charges and a difficult support interaction. The situation you've described does not meet the standard of clarity and service we aim to provide for our customers.
We want to take a closer look at your account history and the communications you've had with our team to find a proper resolution for you.
To help us prioritize your case, could you please send an email detailing this issue to our management team at [email protected]? We will personally review your situation and assist you further.
We appreciate you giving us the opportunity to make this right.
Sincerely,
The StrongVPN Team
It's a shame the Smart DNS doesn't work on UKTV or UK channel 4 and 5.
G
GW · 12 reviews · Experienced 2025-07-23 ·
★★★★★
No MORE access to BBC outside of UK
I agree with the positive reviews on a general basis. But being outside of UK and wanting access to the BBC, it seems their security is now stronger than StrongVPN as I can no longer access easily.
I’ve reached out to the StrongVPN and they’ve offered constructive advice, but BBC remains stronger so this VPN service is no longer useful to me and they don’t pro-rate refunds for their defunct service which is frustrating as they must clearly know about this issue and just aren’t providing any kind of useful fix.
Yes I’ve uninstalled and reinstalled iPlayer and Sounds, but you must realise that BBC won’t permit access without being logged in.
Still a very good VPN service to even with all the challenges of keeping the IP address hidden.
K
Kamal · 3 reviews · Verified · Experienced 2025-06-23 ·
★★★★★
great help and fast replies and
J
Jon · 3 reviews · Verified · Experienced 2024-12-11 ·
★★★★★
Getting double billed & support is hard to reach
I am getting double billed and having trouble getting billing support. No response to email, did get a phone call yesterday evening, but I was not around. I tried chat this AM and getting 404 errors.
Reply from StrongVPN2025-06-12
We sincerely apologize for the double billing issue and the extreme difficulty you've experienced in reaching our support team. This is certainly not the experience we want our customers to have, and we understand your frustration.
Please contact us directly at [email protected] so we can prioritize your billing issue and ensure it's resolved swiftly. We will personally oversee your case to make sure you receive the assistance you need.
Always works and I like the additional service with backup of data
R
Robert Dorr · 13 reviews · Experienced 2025-05-30 ·
★★★★★
Reliable service with great support.…
On those rare occasions I have needed it, support was readily available to fix my issue. My computer skills are somewhat limited but Strong has fixed the issue for me and quickly.
Once set up it is always there, ready to use with so many servers in so many countries and I have used many of them.
Speed degradation on any of the servers, in the various countries has never been an issue.
I have been using Strong for 10 years+
S
S. Young · 5 reviews · Verified · Experienced 2025-04-05 ·
★★★★★
What I experience
Or not so great. I really like this VPN provider. However periodically I cannot access certain web sites like my bank if I am using it. I have to log out then open my banks web site. happens once in awhile with the RING app too. Frustrating
Reply from StrongVPN2025-05-23
Thank you for taking the time to leave your feedback! We're sorry to hear you've experienced issues accessing certain websites while connected to IPVanish.
We'd appreciate it if you could contact us directly at [email protected] and provide the specific websites you're having trouble with. We will review these immediately to ensure they work properly while connected to IPVanish.
J
Jonathan · 1 review · Verified · Experienced 2025-05-19 ·
★★★★★
Solid
Solid, 5 year customer, first review. Consistent solid protection.
