Tanaka Spares

Parts are good but delivery took over 3…

Parts are good but delivery took over 3 weeks to arrive should have been 3 to 5days???!!!

Items delivered as ordered

Quick delivery when items are in stock. Small items suchas screws and washers expensive for what they are.

Prompt efficient service & refund.

Communication breakdown

I looked over the technical drawing on the website which was all laid out numerically. Found the numbers I needed and order. It took quite a bit of time for my items to arrive. Immediately on opening the package I new it was the wrong casing for my machine. So I took photos of both the machine with the parts sent next to the machine and sent an email back to the company. I've heard nothing back whatsoever. I appreciate things might go wrong but it's been weeks now and still nothing. This is a machine I use which is a real inconvenience. Jason McKay Trim Yer Bush

Swift service

Very prompt service - excellant

Quality Back Up Service

I have owned my Tanaka hedge trimmer for 22 years so I didn't expect to be able to get parts for such an old machine. Tanaka spares had everything I needed as well as sending them very quickly. Once I've fitted the parts I hope it will go on for another 22 years. It's a very high quality engineered machine.

Tanaka Spares kept me informed

Tanaka Spares kept me informed of the progress of my order which is important with today's supply chain issues. I received all the items requested in a nice padded envelope.

Parts were ordered Thursday morning

Parts were ordered Thursday morning, they arrived Friday afternoon. It doesn't get any better than that. Great easy to use website, if Tanaka can do it why can't everyone else.

Great Service

Quick delivery, great price. Now I know where to come in future.

old item in stock + delivered quickly

Only a small rubber fuel pipe required, but pleased to find it in stock (even for quite an old strimmer) and delivered quickly.

Tanaka made it easy to do business with them

Finding what I needed on the website was easy, ordering it was easy, the price of item and postage was reasonable, the despatch was the same day despite ordering quite late, and the quality of the item and packaging on receipt was strong. What's not to like!? Tanaka made it easy to do business with them.

Tanaka despatched our parcel very…

Tanaka despatched our parcel very quickly. Unfortunately delivery by Parcelforce has been abysmal. 2 weeks after despatch they left the parcel at a post office. We will collect it today.

Just ordered a petty item so ordered…

Just ordered a petty item so ordered two. Expected it to be a couple of weeks, not so arrived within a couple of days and hay presto my Tanaka hedge trimmer is back up and running. By the way this has to be one of the best pull cord hedge trimmers I have used.

Excellent service.

Awful company to deal with still…

Awful company to deal with still waiting for customer service to return my call and email, parts turned up over 30 days without any explanation do not order parts from this company.

Good Service

The ordering process was easy, feed back was given of my order, my only small comment is that it would improve the whole process if I was aware that the items were not in stock and would need to be obtained. The package was well wrapped when received.

Hedgetrimmer

Very quick service and recommended

excellent service fast postage easy to…

excellent service fast postage easy to find part great prices

Good price and very quick delivery

Very helpful

Very helpful. Quick delivery. Great service.