Tennessee Wholesale Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you were disappointed. Water lilies are sold and shipped as dormant bare-root rhizomes, not as actively growing potted plants. This is the standard method of shipping water lilies and allows them to establish successfully once planted. Dormant rhizomes can appear lifeless, but that does not mean they are dead. Your order had already entered processing when the cancellation request was received. As disclosed in our cancellation policy, once processing has begun, orders are subject to the applicable cancellation fee because the plants have already been prepared for shipment. As a family-owned nursery since 1959, we do not knowingly ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey TN Nursery

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

We're sorry to hear you were disappointed. The white growth you described on the moist packing material is not uncommon and is typically a harmless fungus that develops on damp organic packing material. It does not kill healthy tree roots. As a family-owned nursery since 1959, we do not ship dead trees, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code explaining how to perform a simple scratch test to determine whether a dormant tree is alive upon arrival. We're sorry your experience did not meet your expectations. – Bailey TN Nursery

We're sorry to hear you were disappointed. Shasta Daisies are shipped as dormant bare-root plants, and their crowns and root systems are naturally much smaller than mature potted plants. Their size upon arrival does not indicate poor health. We're glad to hear your Purple Coneflowers and Black-eyed Susans arrived in great condition, and we hope you'll be pleasantly surprised as your Shasta Daisies continue to establish. As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. – Bailey

We're sorry to hear you were disappointed. We do want to clarify that TN Nursery does not offer 2-day shipping, so that statement is not accurate. Once an order leaves our nursery, delivery times are determined by the carrier and the shipping service selected at checkout. During our busy spring season, processing times can occasionally be longer due to high demand. We also want to clarify that while we use AI to assist with common questions, real people review customer emails and concerns. As a family-owned nursery since 1959, we appreciate your feedback and are continually working to improve our customer experience. – Bailey

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you so much for giving us a try! 🌱

Thank you for your feedback. Bare-root seedlings are shipped dormant and establish new feeder roots after planting. Their success depends on factors such as planting depth, watering, soil conditions, drainage, weather, and transplant shock. Every order is covered by our 100% Live Arrival Guarantee, and our team is always happy to assist if there is a concern upon arrival. – Bailey

Thank you so much for giving us a try! 🌱

Thank you for your feedback and for your kind comments about our website and ordering process. Our raspberry plants are shipped dormant as bare-root plants, and the QR code explains what customers should expect during dormancy and how to plant them properly. If your plants had begun to leaf out during transit, that can occasionally happen as warmer temperatures naturally break dormancy. It does not mean the plants are unhealthy, and they typically continue establishing well once planted. We appreciate your patience and hope your raspberry plants thrive. Thank you for giving us the opportunity to earn your business. – Bailey TN Nursery

We're disappointed to receive a 1-star review without any explanation of what went wrong. Reviews are most helpful when they provide details that allow both businesses and future customers to understand the experience being described. As a family-owned nursery serving customers since 1959, we strive to provide quality plants and fair service to every customer. – Bailey

Thank you so much for giving us a try! 🌱

We're sorry to hear you were disappointed. Our Wild Geraniums are sold and shipped as bare-root plants, not plugs, and bare-root plants naturally arrive much smaller than container-grown plants. This information is provided on the product page. Bare-root rhizomes often have minimal feeder roots because those regenerate after planting. Our plants are covered by our 100% Live Arrival Guarantee, and every shipment includes a QR code with planting instructions to help ensure successful establishment. We appreciate your feedback and wish you success with your garden. – Bailey TN Nursery