Theater Seat Store (www.theaterseatstore.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; 97 of them were added in the last 12 months. Last updated 2026-08-12.
Called to modify an existing order that I placed through Octane Seating corporate. The lady that answered was easy to understand and sounded like an American accent. She handled my request in less than 2 minutes. She was polite and friendly. As I haven't received my furniture I can't comment on anything further at this time.
Cherise is so nice and professional! She solved my issue in a manner where we both came out smelling like a Rose. Thanks Cherise!
Cherise was fantastic. She was professional, very responsive and followed up with me. I appreciate her help.
The theater trays arrived quickly. I ordered 7 but the system said my credit card didn’t go thru so I re ordered a couple days later. Ended up both orders went thru. I have to pay the shipping back due to their issue which is about half what the total is. They were rude on the phone and didn’t take any ownership for the issue.
Upbeat can do attitude. I felt much better after calling.
Mark did a terrific job getting the items to us.
Cherise Sambel, was amazing!! She was very pleasant to speak with and very helpful. She made sure every detail was covered. If I was her Boss, I would be sure not to let that get away. In the environment we are in this these days with the workforce she is a very valuable employe to say the least. GREAT JOB CHERISE !!!
Simply put, Cherise Sambel made my experience delightful! She's professional with the added twist of a great sense of humor! We had a terrific, personal email exchange that made doing business with the Theater Seat Store a breeze. She was respectful, helpful and very accommodating by answering my questions and meeting my needs since my home theater is being built. She will be reaching out to me in mid-April to set up delivery of our seats. Thanks so much Cherise! You are the best! THEATER SEAT STORE 9500 West 49th Avenue, Suite C100 Wheat Ridge, CO 80033
Cherise worked with us to accommodate our basement remodeling plans, it really helped us out!!
Great couch! Any issues that arose, Cherish made the issue go away, with a snap of the finger!
Cherise did a great job fixing my delivery issue.
I just wanted to write to tell you what a pleasure it was speaking with Cherise today. I had an issue with my tray table. Cherise had me send her a photo so she could see what I was referring to. It turns out that she was going to send me a new tray but I was able to get the film off so it was not needed. But, she was the bright spot in all this. If her boss reads this, she's a keeper and deserves a raise!
Cherise was extremely helpful during an issue we had with one of our wand controller for our recliner. She was courteous and very efficient. I appreciate the impeccable customer service! Thank you!
Representative went above and beyond to help me get parts and provided clear instructions to install a new control box.
Provided guidance on how to troubleshoot and is sending the part that is required. Appreciate all the effort.
She was very helpful, professional Called when she said.
Orderd couched about a month ago. It first was easy. You recieve an email and confirming the info for shipping. Everything was good there. The issue is the shipping. Got an email on shipping and tracked on an app. Tracked it all the way here. Then the nightmare. The app Arrival date was Mon 23 - Fri 27. A lot worse than phone or cable companies. So, the 27th called in and they wanted to set up delivery. I asked why didn't they contact me 3 days ago when they recieved it. They said they do contact the customer. OK, they can deliever next week and not I'm not going to be able to recieve the couches because I'm shipping out. So I had to send everything back. Customer service had no problem taking it all back. A good thing. But no couch.
My experience was amazing Had a issue with one of my chairs and Charise Was amazing she made the replacement process seem less and hassle free
The remote on one of the 4 Solace heat & massage chairs stopped working. With Cherise's guidance, we were able to troubleshoot and resolve the issue. Otherwise, the heat and massage would have been out of service for the time required to schedule and dispatch a technician. Thank you Cherise!
This is the first time I have needed to reach out to the Theater Seat Store concerning our five chairs. Cherise was so pleasant and helpful in diagnosing and finding the correct repair part I needed. I couldn’t be more pleased with the service she provided and look forward to receiving the new part needed to repair our seat. Thank you to Cherise and Theater Seat!!
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