Theater Seat Store

Structural Failure on Vega…leads to great costumer service!

Catastrophic Structural Failure on Vega LHR – after Four years of use! ​"I am writing this review to document a serious mechanical failure of my Vega LHR theater recliner The metal scissor bracket—the core steel component that lifts and supports the leg rest on my Vega LHR—has literally snapped in half. When you invest in a premium chair like the Vega LHR,Max you expect the steel frame to be its most durable feature. ​The Response: I’m writing this follow-up to share a huge win regarding my Octane Vega LHR Max recliner. I had a broken mechanism that made the chair inoperable, but the team at Octane Seating really stepped up to help me get the parts and the fix I needed. ​Now that it’s back in action, I’m reminded all over again how great and incredibly comfortable these seats are. A massive thank you to John the coordinator for Octane seating. His help was the key to getting this repair organized and sorted out. It’s rare to find such high-quality furniture backed by a team that actually helps you out when a part fails. If you want comfort and a team that stands by their product, this is the seating place. ​With regards, ​Rob"

Working with Chersie was a pleasure

Working with Chersie was a pleasure. She immediately took care of an issue with our order, and we are very satisfied with the service she provided.

Cherise Cambel is an awesome person to…

Cherise Cambel is an awesome person to deal with. She was very professional and did a great job.

Good individual customer service, poor company execution and experience

I will say the overall experience with the company has not been outstanding, but the customer service I have received from Cherise has been great. Ship times were long, 50% of my order was wrong or damaged. It has been over a month and I still do not have my completed in stock order. Cherise has been giving me good updates and trying to expedite the process and I appreciate that, but the remainder of the experience has been less than expected.

Ensure you know where the seats will go is clear and easily accessible

Delivery personnel were courteous and on time.

Great communication

Your Product was very shall we say…

Your Product was very shall we say unsatisfactory.It toke me awhile to get everyone to understand my problem. Cherise came to my rescue and solved my problem. I just hope the factory will support her like she has supported me. Thank you Cherise.

Cherise did a fantastic job analyzing…

Cherise did a fantastic job analyzing the issue with my chaise lounge where the back was not working properly. She has helped by getting a replacement ordered which proves that they are true to their warranty. Out theater seats are fantastic and they are our home for sports viewing. We love them! Ray P.

Cherise was very helpful with 2 issues…

Cherise was very helpful with 2 issues we had. The first was trying to get hold of a human at the carriers office to check on our delivery status. The carrier called on !/31 and wanted to deliver on 1/2. They were to call back later on 1/31 and confirm the delivery time but I did not get the call, so I tried calling them several times. Since it was the holiday I thought we would wait and see if they called on the 2nd to confirm. I ended up calling carrier on Friday the 2nd in the afternoon to see if the delivery was still on. The phone system is terrible, does not work properly and still no human to talk to, So I thought we would just have to wait till Monday the 5th. Monday and still no call from the carrier and still no answer when I try calling, very frustrating. Once we called and shared the problem with Cherise at the Theater Seat Store I got an email from the carrier in less than an hour, our furniture was then scheduled for delivery the next day. Then there was a problem on Tuesday and did not get the furniture till Wednesday the 7th. Was very happy to finally get our new furniture. The second issue was with the "White Glove" service we paid for but did not receive from the carrier. The people the carrier used for delivery barely found our house, we watched them drive by twice. They didn't realize they were to bring the furniture inside let alone set it all up. The older gentleman used a box cutter to cut the plastic, I thought he was going to cut the leather many times. The woman tried putting the backs on but didn't get them locked in, my husband had to do it for all the seats. He tried showing her but she kept insisting they were locked in, he just waited for them to go get another piece of furniture and would lock it in when they were out of the room. By their apparent lack of knowledge of what they were doing we did not want them touching the electronics or even trying to clip all the pieces together. By the way they were grabbing and using the leather as handles we were not confident in their ability to clip all pieces down as needed. Cherise was very helpful and made things right for us. She is an asset to the Furniture Seat Store and I am especially thankful for all the help she has given us. Now that all is said and done I love our 2 sofas and accessory tables, the quality is excellent, the sofas are comfortable and look BEAUTIFUL in our family room.

Was very helpful

Was very helpful, very understanding and took care of the problem immediately

Cherise was very helpful and responsive…

Cherise was very helpful and responsive when there were a couple of problems with the order that was delivered. She picked up on my case when another rep was unexpectedly out of the office and made good on everything, to quickly get us the theater seating set up we are going to love. Thanks Cherise!

TSS and Cherise, a great combination !!

It is always a good experience doing business with company. The staff are as serious and trustworthy as they look. Everything smooth from beginning to end !! However it is my second time that i required the help of Cherise Sambel and she is amazing: super helpful, easy to talk to, very professional, and always on top of everything. She really knows what she’s doing and makes you feel taken care of. Highly recommend the company and especially Cherise. Thank you Girl !!

Excellent customer service

Cherise provided outstanding customer service. She is incredibly responsive, friendly, and supportive throughout the entire process. Her professionalism and willingness to help made the experience smooth and positive.

I spoke with a nice girl who helped me out

I thought my seat console where you plug in things didn’t light up and it wouldn’t work. The girl, I spoke to told me to check all connections, which I thought I had, but I thought I better check them again and she was right it just needed plugged in a little better. It wasn’t broken after all. But it was nice to know that if I needed something repaired or replaced that she was gonna help me out . She was very nice.

I had a few questions regarding my seat…

I had a few questions regarding my seat order and had the pleasure of being assisted by Cherise! She was the consummate professional in every way and her assistance was greatly appreciated! Thank you Theater Seat Store! Your hiring division is obviously as outstanding as your seats!

Excellent Customer Service

I was building onto a sectional I already owned and the sales team took their time and worked with me to make sure I picked the best matching product. It looks like I bought my sectional all at the same time when the truth is four of the pieces are already five years old. One of the pieces came damaged and all though it took some time, they replaced it without any issues.

Delivery was on time

Delivery was on time, guys were very respectful of my property.

Francisco was helpful in making sure…

Francisco was helpful in making sure everything was right for my order and securing the delivery date. Cherise was great in helping us on the back end as well. The product itself looks fantastic and the chairs are quite comfortable!

Great customer service and sales

From sales to customer service we were very pleased with their service. Our sales person, Tory, was extremely helpful helping us go through their many styles so we could get something similar is look and feel to what we already had before. Our seating was shipped to us quickly, but unfortunately we had a few issues with 3 of the 4 theater chairs. However, Cherise in customer service, quickly dealt with them by offering us partial money back on two chairs and replaced one chair than had too many issues with it to fix. At this point, we would definitely recommend the company.

Cherise was very responsive to my…

Cherise was very responsive to my questions and is an asset to the company