The Pearl Source (www.thepearlsource.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
Outstanding customer service. My wife’s braclet broke and it was replaced quickly.
Reply from The Pearl Source2026-08-06
Thank you for sharing your experience. We're glad we were able to replace your wife's bracelet quickly and appreciate your kind words about our customer service.
E
EE · 1 review · Experienced 2026-08-02 ·
★★★★★
I bought a 10mm pearl, spend over $1100
I bought a 10mm pearl. Backing is tiny. I called the customer service and they insisted that that’s the correct backing. It doesn’t matter what they say. It doesn’t sit nicely, rather droppy. And YOU WILL LOSE your earrings one day. I am 50 years old who owns many big stud earrings. I know what works and what doesn’t. I will never use this cheap company again. I am still talking to them and they said I need to pay more for backing.
My wife loved the gift. Quality seems to be very high. Delivery was on time. I received regular updates. Thank you!
Reply from The Pearl Source2026-08-06
We appreciate your kind words. It's wonderful to hear your wife loved the gift and that you appreciated the timely delivery and regular updates throughout your order.