TideWe

Hi, Thank you for your interest in our product. We're so sorry to hear you had trouble placing an order, and we sincerely apologize for the inconvenience! Ordering on our website is really straightforward: Simply search for your favorite product, select your preferred model, and click Buy Now to complete your order. If you’d like to buy multiple items, just add them to your cart one by one, then go to your cart and check out all together. If you still need help at any time, please contact our customer service team at [email protected] — we provide 24/7 support and are always ready to assist you!

Hi, Thank you for taking the time to share your shopping feedback. We are very glad to hear that you are satisfied with the usage experience of the product itself, and we sincerely appreciate your trust in our quality. Regarding the delivery time issue you mentioned, we are deeply sorry.  Since the products you purchased are pre-sale items, we marked the estimated shipping period on the page, but perhaps we failed to convey it clearly enough to every customer, causing you to misunderstand the delivery time. This is indeed a place where we need to improve in information communication. We have relayed your feedback to the operation team, and will optimize the prompt for pre-sale products in the future to ensure that customers can understand the delivery time arrangement more clearly before purchasing.  At the same time, please rest assured that we always prioritize product quality and durability. The product you received was dispatched after strict quality control. We hope it can accompany you for a long time and bring you a continuous satisfactory usage experience. Time will prove its reliability.  Once again, we apologize for the poor delivery experience this time. We value every customer's feedback, which helps us continuously improve our services. If you have any questions or need assistance during use, please feel free to contact our customer service team. We will be at your service.

Hi, Thank you very much for taking the time to share your user experience, and we sincerely apologize for the situation you encountered in the newly purchased jacket. We attach great importance to the feedback from every user and fully understand your disappointment when your clothing did not achieve the expected protective effect in adverse weather conditions. Firstly, we deeply apologize for the waterproof performance issue you have reported. If our product fails to meet the requirements in actual use, we will carefully verify and continuously optimize it. Regarding the after-sales communication you mentioned, in order to follow up and handle it more accurately for you, could you please confirm if the order number is #602332? At present, we have not found the communication records corresponding to this order on the official after-sales channel. To ensure that your issue is properly resolved, we kindly request that you contact us again through our official customer service [email protected] at your convenience, and attach the relevant order and communication details. We will arrange a dedicated person to verify for you as soon as possible and wholeheartedly assist you in handling it. Thank you again for your feedback and understanding. We are always committed to providing users with high-quality products and services, and look forward to the opportunity to provide you with better solutions. If you have any other questions, please feel free to contact us and we will be happy to serve you.

Hi, Thank you very much for choosing TideWe and taking the time to share your shopping experience. We attach great importance to every user's feedback and are glad to hear that your son really likes this heated jacket. Firstly, we deeply apologize for any inconvenience you may have encountered during the purchasing process. We sincerely accept criticism that the experience of order confirmation and logistics tracking did not meet your satisfaction. We will continue to optimize the process and strive to provide you with clearer and more convenient services. We noticed that you mentioned the issue of order status updates. The jacket you purchased is a pre-sale product, and our order confirmation email has indicated the pre-sale delivery date. However, the information may not have been conveyed clearly enough, causing anxiety during your waiting process. We are very sorry for this. At the same time, regarding the logistics tracking method, you do not need to forcefully download any third-party applications. The logistics notification emails we send after shipment include both the order number and the tracking number. You can directly check the tracking information through the official website or channels of the courier company. We will further optimize the prompt instructions to avoid causing additional inconvenience to users. Your feedback is crucial to us as it helps us identify issues and improve our services. We have conveyed your suggestion to the relevant departments. Thank you again for your support and tolerance.

Hi, Firstly, we sincerely apologize for the long wait and poor experience caused to you during the after-sales processing. You have spent several months communicating repeatedly, but have not been able to successfully solve the problem, which is completely inconsistent with our commitment and standards for customer service. We have urgently verified and focused on following up on the situation you reported. According to records, we have immediately arranged to send you a new replacement product after receiving your photos recently. If you still have any questions, please feel free to contact us directly through our customer service email, and we will prioritize handling them for you. At the same time, we have provided serious feedback to the after-sales and warranty departments regarding the communication difficulties and processing delays you described. We will conduct a comprehensive inspection of our internal processes, strengthen team training and response mechanisms, and prevent similar situations from happening again. Your authentic experience is crucial to us and helps us realize the shortcomings that urgently need improvement in the service process. Thank you again for your feedback and supervision. We sincerely hope to have the opportunity to make up for the inconvenience caused to you and provide you with truly reliable products and services.