TideWe

Hello, We sincerely apologize that one of your ground blinds was damaged after being run over during delivery, and we are sorry for the frustrating experience brought by the third‑party insurance claim process. We fully understand your frustration. You purchased third‑party shipping insurance with your order. Per insurance terms, for shipping‑related damages eligible for coverage, the purchaser (yourself) needs to submit documents and file the claim directly with the insurance provider. If you run into any difficulties while completing the insurance claim, please feel free to reach out to TideWe support again, and we will try our best to assist you. Once again, we apologize for all the inconvenience caused. We highly value our customer service for every customer.

Hi, We are truly sorry for the terrible experience you had. We fully understand how upsetting it is to receive a damaged item and not get a callback as expected. We will review and optimize our phone follow-up process to avoid similar issues moving forward. We noticed you reached out to our support email afterward, and your issue has already been fully resolved by our team. Thank you for your patience and for giving us the chance to fix this problem. If you ever need further help in the future, please feel free to contact us anytime.

Hi, Thank you very much for taking the time to leave your honest review. We are glad that you are satisfied with our product overall, and we appreciate you pointing out the issue with the small door. We will pass your valuable feedback along to our product design team to improve this structure in future versions. We will also reach out to you to try our best to resolve this matter. Please feel free to let us know if you have any other concerns.

Hi, Thank you so much for your honest feedback. We’re sorry that multiple separate tracking numbers made tracking your order less convenient for you. Our warehouse and shipping setup means items occasionally need to ship out in separate packages with individual tracking codes. We will keep your helpful suggestion noted down for internal review. If you need any help locating your shipments at any time, our customer service team is always ready to assist you.

Hi, We are truly sorry the zipper on your blind pops open right after zipping up, which brought you a terrible user experience. We also understand how disappointed you felt when your inquiries failed to get a response. After checking our backend records, we could not locate your order or previous messages sent from you. We are fully ready to properly resolve this issue for you. Could you please send your order number and a short video showing the faulty zipper to our official mailbox [email protected]? Our customer service team will follow up and assist you promptly upon receipt. We highly value every customer’s experience and look forward to sorting this out for you as soon as possible.