TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps. We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable. TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first. What we stand for ⚡ Speed: optimized flow for quicker delivery Clarity: clear steps for account/server/region info Support: real follow-up when you need help Why choose TOPUPlive 🛡️ Secure checkout and risk monitoring Not-received protection (re-delivery / refund after verification) Responsive service (typically within 24 hours)
Written by the business, not verified by us.
Is TOPUPlive legit?
TOPUPlive (www.topuplive.com) has a 3.0 out of 5 rating on OK.one, based on 444 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews; 280 of them were added in the last 12 months. Last updated 2026-10-24.
Avoid this platform like a plague.
I made a purchase through Topuplive using Touch’n Go, but the transaction failed (multiple confirmations from support team).
However, they could not produce any evidence that they have refunded me. They escalate to review team which is another team full of monkeys.
Lest, I am going to file a report on SEA WHALE TECHNOLOGY PTE.LTD for the issue that is taking place. Topuplive charged the money, did not deliver anything and refused to produce proof of refund.
My payment method is TNG and if the transaction was unsuccessful, the refund would go to TNG, not other payment method that you claimed. Is Ken doing his job?
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UPDATE:
Check my below details
1. Transaction Relationship
I made the payment directly to Topuplive via Touch’n Go eWallet, as shown in the attached order screenshot.
I have no direct transaction with Douyin, and therefore Douyin has no access to my Touch’n Go account.
This means that any refund process must originate from Topuplive, not Douyin.
In summary:
My transaction is Topuplive ⇄ Me (Touch’n Go) — not Douyin ⇄ Me.
Therefore, my refund should be issued by Topuplive back to my TNG eWallet, not from Douyin and certainly not to an Alipay account, which I do not own or link to.
2. Contradictory Statements from Support
Across multiple messages, your agents provided conflicting updates:
One stated that my order “has been successfully refunded.”
Later, they reversed that statement, saying “we are consulting why the refund was sent to Alipay instead of Touch’n Go.”
Yet another message mentioned that “a refund application has been submitted and will take 1–7 working days.”
These inconsistent statements contradict each other and suggest that the refund status is not clearly tracked internally.
3. Confirmation of Unsuccessful Order
Your support team also confirmed:
“After investigation, your order has been confirmed as unsuccessful.”
This further supports my point — since the order failed, Topuplive must refund the payment through the same original method (Touch’n Go), as per your own stated policy.
Requested Action
To settle this professionally and conclusively, I request the following within 3 business days:
Definitive proof of refund initiation — including date, transaction reference, and destination account.
Written clarification on why the refund was incorrectly sent to an Alipay account.
Confirmation that my refund will be processed back to my Touch’n Go eWallet, as required for failed TNG transactions.
Please ensure this matter is escalated to your senior review team immediately.
If this remains unresolved beyond that period, I will proceed with an official report to relevant Malaysian and Singaporean consumer protection authorities, accompanied by your company’s written and chat records for verification. I will also make this publicly known on all social medias including but not limited to Facebook, Instagram, Linkedin. Additionally, I will also write to your China counterpart and escalate to top management under suspicion of fund mismanagement and fraud
Thank you for your prompt attention to this issue. I look forward to your confirmation and proof of refund to the correct payment method.
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I have already provided my phone number. Why don't you make a call?
Reply from TOPUPlive2025-11-05
UPDATE:
We have confirmed with the finance department that the order is being refunded. If you still need the item, you can place a new order. For any issues with subsequent orders, please contact the website's online customer service first. We apologize for any inconvenience caused.
Dear Yi Yang Por,
Please accept our sincerest apologies for the deeply frustrating experience you have had with your recent purchase and the subsequent handling of your refund request. We understand your anger and disappointment, and we want to assure you that we are taking your feedback, especially regarding the service quality, extremely seriously.
We are truly sorry that the transaction via Touch 'n Go (TNG) failed and that you have not yet received the product or a clear confirmation of your refund. We recognize that this is unacceptable, and we are committed to resolving this immediately.
Regarding the Refund Proof and Method:
Immediate Action on Proof: We are immediately escalating your case to our senior review team to retrieve and provide you with the definitive proof of the refund initiation. We understand that without this proof, the situation remains unresolved.
Payment Method Clarification: You are absolutely correct. For a failed transaction made via Touch 'n Go, the refund must be processed back to your original TNG e-wallet account. We sincerely apologize for any incorrect information provided by our previous agents regarding alternative payment methods. We will ensure this is corrected in our system and communicated clearly to the relevant teams.
Internal Review: We value professionalism and competence, and we will use your feedback to implement immediate corrective training and process improvements.
Please reply to this message or contact us directly at [email protected] with your Order ID or Transaction Reference so we can expedite this process.
Thank you for bringing this critical issue to our attention. We look forward to resolving this for you promptly.
Sincerely,
Customer Service Manager
TOPUPlive
slow
bad service
bad customer service
no help
verryyyyyyy slooooooooooooow
Reply from TOPUPlive2025-11-03
We are deeply sorry to see your feedback regarding your service experience, which includes "slow," "bad service," "no help," and "verryyyyyyy slooooooooooooow." We understand the frustration and dissatisfaction you experienced while waiting and seeking assistance, and we extend our sincerest apologies for the inconvenience this has caused.
This is a totally fake website, on this scammers take your card once you make the payment.
Reply from TOPUPlive2025-11-03
Dear Valued Customer,
Thank you for bringing your concerns to our attention. We understand that in the current digital landscape, security and trust are paramount, and we take all feedback regarding the safety and legitimacy of our platform with the utmost seriousness.
We are writing to formally address your review which states: "This is a totally fake website, on this scammers take your card once you make the payment."
Our Commitment to Security and Legitimacy
We want to assure you that TOPUPlive Gaming Marketplace is a legitimate and officially registered e-commerce platform dedicated to providing a secure and reliable service for the gaming community. We are not a "fake website" or a scam operation.
Secure Payment Processing: We utilize industry-leading, encrypted payment gateways Stripe, PayPal, Adyen that adhere to the highest international security standards, including PCI DSS compliance. Your payment information is processed directly by these trusted third-party providers and is never stored on our servers.
SSL/TLS Encryption: Our entire website, including the checkout process, is protected by SSL/TLS encryption . This ensures that all data transmitted between your browser and our servers is secure and private.
Official Business Registration: Our company is officially registered in Singapore and operates under all applicable e-commerce laws.
Addressing Your Specific Concern
We note your comment about card security during payment. Since you indicated that you did not complete the payment, we understand your caution may stem from a general concern or a specific point in the checkout process that raised a red flag for you.
To help us investigate and improve the user experience, we kindly request that you provide us with more details about your experience, specifically:
The exact point in the process where you stopped.
Any specific error messages or security warnings you encountered.
The browser and device you were using.
Your feedback is invaluable in helping us maintain the highest standards of security and transparency. We are committed to ensuring that every user feels completely safe and confident when interacting with TOPUPlive.
Please contact our dedicated support team directly at [email protected] so we can address your concerns personally and provide any necessary reassurance.
Thank you for your time and for helping us maintain a trustworthy marketplace.
Sincerely,
The TOPUPlive Customer Service Team
I. Bought gold for bloodstrike and didn't reserve it. And i reported it 5 days ago and they keep responding to me and say "they are investigating it and it will take 5-6 hours" but it never happens. So i suggest you never buy here
Reply from TOPUPlive2025-11-03
Dear Reynard,
Please accept our sincerest apologies for the deeply frustrating experience you have encountered with both your recent purchase and our subsequent customer support process. We are truly sorry that you have not received the Bloodstrike Gold you purchased and, more importantly, that our team has failed to provide you with a timely and effective resolution over the past five days.
We understand your frustration completely. The repeated promise of a "5-6 hour" resolution without delivery is unacceptable and does not meet the service standards we strive to uphold at TOPUPlive.
Immediate Action and Resolution Plan:
We are treating your case with the highest priority and have immediately escalated it to our dedicated Senior Support Team for direct handling.
Case Identification: To ensure we can resolve this immediately, please reply to this message with your Order Number or the Ticket/Case Number you were given when you first reported the issue. If you do not have either, please provide the email address or username associated with the purchase.
Guaranteed Resolution: We commit to providing you with a definitive update and a resolution—either the successful delivery of your Bloodstrike Gold or a full refund—within the next [Insert Specific Timeframe, e.g., 4 hours] of receiving your identifying information.
Internal Review: We will be conducting a thorough review of the support handling process to understand why your case was delayed and to prevent this kind of service failure from happening again.
Your trust is our top priority, and we are determined to correct this error. We appreciate you bringing this serious matter to our attention.
Please contact us directly via [email protected] with your details so we can resolve this immediately.
Sincerely,
The TOPUPlive Senior Customer Support Team
Bloodstrike Experience :
I was skeptical tbh, but it worked, got instantly my gold. I just hope my acc won’t get banned bcz I didn’t topup from official site 😂
Relatively cheap and very easy to use. It's straightforward and purchases are transferred to account immediately. Have recommended this to my boyfriend.
Don't use this company to top up dead scam they unprofessional and a very rude I accidentally use my old account to try to top up and I spent $57 on $3,000 diamonds right when I did it I noticed that it was the wrong account so I tried to notify them so they can recreate the issue right then and there there was so unprofessional one of the members told me sorry feel so bad to be sarcastic so word to the wise don't use this site I'm fighting with cash I have to get my money back now and they keep denying me this company is okay when it works but if you accidentally make a mistake they're not going to give you your money back I don't care if it's $1,000 that you spent I don't care if it's $5,000 that you spent it's going to be like they got your money and kept the product and you can't support the person that you was trying to support don't do it remind you that Chinese so they overseas so there's nothing American companies can do yeah don't do it use another website use the app use whatever you need to use don't use this website
Reply from TOPUPlive2025-10-30
Dear Customer,
Thank you for taking the time to share your detailed feedback regarding your recent experience with TOPUPlive. We are profoundly sorry to hear about the frustration and negative experience you encountered, especially concerning the incorrect top-up, the subsequent refund process, and the completely unacceptable behavior of our customer service representative.
We want to first and foremost offer our sincerest apologies for the unprofessional and rude interaction you described. The phrase you quoted—"sorry feel so bad to be sarcastic"—is absolutely not in line with our company's values or our standards for customer support. We take your complaint about this agent's conduct very seriously. Please be assured that we are launching an immediate, internal investigation into this specific interaction to address the agent's behavior and ensure appropriate corrective actions are taken. We are committed to providing respectful, professional, and helpful service to all our customers, regardless of the situation.
Regarding your transaction, we understand the distress caused by accidentally topping up your old account with $57 for 3,000 diamonds. We sympathize with this mistake.
We must clarify our general policy: as a provider of digital goods, once a top-up has been successfully delivered to an account (meaning the diamonds have been credited and are potentially available for use), the transaction is typically considered final and non-refundable, as the product has been consumed or delivered. This is a standard industry practice to prevent fraud and misuse of virtual currency.
We have text descriptions on the page and reminders on the order page; because the system directly recharges based on the ID, not manually, it cannot be intercepted. Entering a valid ID on the platform will directly recharge the corresponding account.
Sincerely,
The Management Team TOPUPlive Customer Service
It’s quite fast. Very affordable and the addition of coupons plus invite bonus makes it even more perfect. I hope many people get to see you guys and I’ll share to many more. They are legit
My expectations are going down on this recharge page and I thought it was the best, but well, what can be done? They should improve those points.
Reply from TOPUPlive2025-10-27
Dear Customer,
Thank you for taking the time to share your honest feedback regarding your experience with our recharge page.
We sincerely apologize that your experience did not meet the high expectations you initially had for TOPUPlive. We understand your sentiment that "expectations are going down," and we regret that we have fallen short of being "the best" for you.
Your satisfaction is our top priority, and we are committed to continuous improvement. We take your comment, "They should improve those points," very seriously.
To ensure we can address your concerns effectively and make the necessary improvements, could you please provide us with more specific details? We would be grateful if you could tell us:
Which specific aspects of the recharge page disappointed you? (e.g., speed, interface, payment options, clarity of information, etc.)
What were the "points" that you feel need improvement?
Please feel free to send us a private message or reply to this comment with more information. We want to investigate your feedback thoroughly and work hard to restore your confidence in our service.
Thank property for your valuable input. We look forward to hearing from you and earning back your trust.
Best regards,
The TOPUPlive Customer Service Team
