TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps. We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable. TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first. What we stand for ⚡ Speed: optimized flow for quicker delivery Clarity: clear steps for account/server/region info Support: real follow-up when you need help Why choose TOPUPlive 🛡️ Secure checkout and risk monitoring Not-received protection (re-delivery / refund after verification) Responsive service (typically within 24 hours)
Written by the business, not verified by us.
Is TOPUPlive legit?
TOPUPlive (www.topuplive.com) has a 3.0 out of 5 rating on OK.one, based on 444 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews; 280 of them were added in the last 12 months. Last updated 2026-10-24.
I don't if my country is not allowed to recharge or what, I can't do anything in this app anytime I tap on buy it goes back it doesn't allow me to proceed and when I want to send screenshots for help it goes back again I am going to delete it
Reply from TOPUPlive2025-11-25
Dear valued user,
We sincerely apologize for the frustrating experience you've encountered with our app. We take your feedback very seriously and would like to resolve this issue promptly.
Could you please help us reproduce the problem by providing more details:
Were you using the mobile app or the web version when this occurred?
Does this issue happen consistently every time you attempt to make a purchase?
Alternatively, you could send us the order number so we can trace its origin.
This information will greatly assist our technical team in identifying and fixing the problem. We appreciate your patience and willingness to help us improve our service.
Best regards,
The TOPUPlive Support Team
Poor service. I placed an order and was told to wait 12 hours. After contacting them, the 12 hours passed and they told me that my delivery had failed, and that I should contact my issuing bank if I wanted a refund. They refuse to take responsibility for the problem.
Reply from TOPUPlive2025-11-26
Dear customer,
We're truly sorry to hear about your negative experience and the frustration this has caused you. We take such feedback very seriously and would like to look into this matter immediately to resolve it for you.
To assist you properly and check the exact status of your order (including what went wrong with the delivery and the payment), could you please provide us with your TOPUPlive Order Number?
(You can find it in your order confirmation email or in your TOPUPlive account under “My Orders”.)
Once we have the order number, our team will:
Review the entire transaction and delivery attempt
Check the payment/refund status directly with our payment processor
Provide you with a clear explanation and the fastest possible solution (whether that’s re-delivering your item or processing a full refund)
We understand this has been inconvenient, and we want to make it right. Please reply with your order number and we’ll prioritize your case.
Thank you for your patience, and we’re here to help.
Best regards,
TOPUPlive Customer Support Team
They took my money twice and my diamonds didn't arrive at my account. On top of that refounds didn't arrive at my visa account too
Reply from TOPUPlive2025-11-25
Dear Mr Aaina,
Thank you for your message and we are really sorry for what happened.
You’re absolutely right to be upset: you paid twice, the diamonds never arrived, and the refund hasn’t reached your Visa card either. That’s completely unacceptable and we take full responsibility.
We want to solve everything right now, today, without making you wait any longer.
To credit the missing diamonds and process the full refund immediately, we only need these 3 quick pieces of information (nothing more):
Your Bigo Live User ID (the numeric ID, not the nickname)
The last 4 digits of the Visa card you used OR the Transaction ID / Order number (you can find it in the payment confirmation email)
The two Order IDs of the purchases that failed (you can see them in “My Orders” on our website or in the email receipt)
As soon as you send us these 3 details (just reply to this email or write to us on WhatsApp), we will:
Add the missing diamonds to your Bigo Live account within minutes
Issue a full refund for both purchases directly to your original Visa card (you’ll see it in 1–5 business days, depending on your bank)
We promise: no endless forms, no impossible screenshots, no more waiting. Just a fast fix.
We truly value you as a customer and want to turn this bad experience into a good one. Most of our users receive their diamonds in under 5 minutes – your case was an exception and we’re fixing it personally.
Thank you for giving us the chance to make it right. We’re waiting for your quick reply so we can solve everything today.
Best regards
Marco Rossi
Italian & English Customer Support Manager
TOPUPLive Official Store
[email protected]
I am using this website to topup my HeeSay app. No issues whatsoever and prices are cheaper to the point I never topup through the app itself. Thanks guys
First time availing on this website and what an absolute joke I be provided the cards number and still not proceeding with my order also the service chat sucks it's like you're talking to a bit. Deserve 0 star if you may ask
Reply from TOPUPlive2025-11-14
Dear AMAZING COLLZ,
I'm writing to you personally after reading your review, and I want to sincerely apologize for the terrible first impression we made. It's completely understandable why you're frustrated, and I'm sorry we let you down.
It's definitely not the experience we want for any of our customers, especially new ones. To have your order get stuck after you've already provided the card numbers is unacceptable, and to feel like you're talking to a bot is even worse.
I want to personally look into this and fix it. Could you share your order number? I will investigate what happened and ensure your order is processed or refunded right away, whichever you prefer.
We are also using your feedback to retrain our support team. Thank you for highlighting this issue; it will help us improve.
We hope you'll give us a chance to show you the real TOPUPlive experience.
Best regards,
Customer Experience Specialist
TOPUPlive
