TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps. We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable. TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first. What we stand for ⚡ Speed: optimized flow for quicker delivery Clarity: clear steps for account/server/region info Support: real follow-up when you need help Why choose TOPUPlive 🛡️ Secure checkout and risk monitoring Not-received protection (re-delivery / refund after verification) Responsive service (typically within 24 hours)
Written by the business, not verified by us.
Is TOPUPlive legit?
TOPUPlive (www.topuplive.com) has a 3.0 out of 5 rating on OK.one, based on 444 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 43% give 1 star; The business has replied to 100% of negative reviews; 280 of them were added in the last 12 months. Last updated 2026-10-24.
Dear Customer:
We are sorry to hear that you are not satisfied with your purchase. However, please note that once virtual items are delivered successfully, they cannot be returned as per our policy. We understand your disappointment, and we encourage you to reach out to our customer support team with any concerns or issues you may have regarding your purchase. We will do our best to address your concerns and provide a satisfactory solution.
Thank you for your understanding.
Best regards,
TOPUPlive Customer Support Team.
Dear customer,
we are sorry to hear about your unpleasant experience. This is definitely not the kind of service we aim to provide. Please provide us with your TOPUPLIVE order number so that we can look into this issue promptly and resolve it for you. We take all complaints seriously and will do our best to ensure your satisfaction.
TOPUPlive Customer Support Team.
Give me my money I send you not to give me UC this app is not good
Reply from TOPUPlive2024-09-23
Dear customer,
we apologize for the inconvenience. Please understand that we are committed to providing a satisfactory service. Kindly provide us with your order number so that we can investigate this issue and resolve it as soon as possible. Thank you.
TOPUPlive Customer Support Team.
i bought 23k diamonds i only recived 230 diamonds all the customer says contact bigo well i did not do any busniss with bigo i came to there website so they have to issue it what they do the close chat they wont let you get in contact with the owner or anything its a pure scam i will lawsuit them i got all the screenshots as proof.
Reply from TOPUPlive2024-09-23
Dear customer,
we are sorry to hear about your unpleasant experience. This is definitely not the kind of service we aim to provide. Please provide us with your order number so that we can look into this issue promptly and resolve it for you. We take all complaints seriously and will do our best to ensure your satisfaction.
TOPUPlive Customer Support Team.
I placed an order from this company and never received my order!
I placed an order from this company and i never received it in my account, but they insist that it was!
I have chatted online with many support members about this order auto66ed104e94bb3
When I first placed the order on 9/20 around 1:15am I waited for 30 minutes but never received it in my account. So I went to look at the status of my order it said “Delivering” so I contacted customer support in their “chat support” They said please give it 1 hour.. but after 1 hour it still said “Delivering” So I contacted their support team again and they asked me to provide pictures of my account and also I sent a picture of my bank statement showing it was paid. The said they would send it into their “investigation Team” and they would let me know within 12 hours! But after 12 hours I still haven’t heard back from them! So I messaged the “Support team” again but now they are saying it was delivered to my account! But i still don’t have the order in my account! Now they want me to contact BIGO support!!
Please can someone help?
Order number is auto66ed104e94bb3
Reply from TOPUPlive2024-09-23
Dear Customer:
We found that order ID: auto66ed104e94bb3 has been successfully shipped. We will do our best to ensure that similar situations do not occur again and provide you with a better service experience.
We are very sorry to hear that you gave a bad review because of the long delivery time. We know how important timely delivery is to you, and we apologize for the bad experience this time.
We are always working hard to optimize our delivery process to ensure that the goods are delivered to you as quickly as possible. However, sometimes there may be some unforeseen circumstances that may cause delivery delays.
Apologize to you again for the delayed delivery and thank you for your understanding and patience.
TOPUPlive Customer Support Team.
I like using this app but I bought dimonds twice and didn’t receive them I buy all the time from here and like using the website
Reply from TOPUPlive2024-09-23
Dear Customer:
thank you for your feedback. We're sorry to hear that you didn't receive the diamonds after your purchases. Please provide us with your order numbers so that we can look into this issue immediately and resolve it for you. We value your business and are committed to ensuring your satisfaction. Looking forward to serving you better in the future.
TOPUPlive Customer Support Team.
I have tried to contact help for the Genesis crystal, and i haven't received it even though it the texting bot keeps telling me I have recived it. I would please like my money back and I would love to try again and buy something but hopefully it works next time
my order ID: auto66e9162decb3c
please reach out and help
Reply from TOPUPlive2024-09-23
Dear Customer:
This order ID has been successfully shipped on 2024-09-17 13:48:25 😊
TOPUPlive Customer Support Team.
Dear customer,
We are sorry to hear that you had a purchase problem. Please provide us with more details about the issue so that we can assist you further. Kindly share your order number if possible. We are committed to resolving your problem and ensuring a smooth purchasing experience for you.
Thank you for bringing this to our attention.
Best regards,
TOPUPlive Customer Support Team.
Dear customer,
we're very sorry for the inconvenience. Please check your purchase records and relevant notifications. Sometimes there might be a slight delay. If the problem persists, could you please provide us with more details such as the time of your purchase and the transaction number? We'll do our best to solve this issue for you promptly.
TOPUPlive Customer Support Team.
Dear customer,
We're sorry to hear you feel that way. Could you please clarify what specifically about the website's update gives you the impression that it's 'terrible' so that we can address your concerns promptly?
TOPUPlive Customer Support Team.
Paid for my order and haven't received it yet, before you send confirmation via email and now no confirmation.
Please kindly assist as I have been waiting for hours
auto66d97d19bff27
Reply from TOPUPlive2024-09-09
Dear customer,
I'm glad to let you know that your refund for this order has been successfully processed. You should see the funds returned to your original payment method within a few business days. This is why you haven't received the item and there's no confirmation for the delivery. If you have any further questions or concerns, feel free to contact us.
Best regards,
TOPUPlive Customer Support Team.
They stopped offering the $2.99 and $4.99 packs. What a shame.
Reply from TOPUPlive2024-08-26
Dear customer,
We're sorry to hear that you're disappointed about the discontinuation of the $2.99 and $4.99 packs. We understand your frustration. The decision to discontinue these packs was made after careful consideration of various factors such as market trends and cost-effectiveness.
However, we are constantly evaluating our offerings and may bring back similar packs or introduce new and exciting options in the future. We appreciate your feedback as it helps us improve our platform and better meet your needs.
Thank you for your understanding and continued support. If you have any other questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
TOPUPlive Customer Support Team.
Dear user,
we understand your concern. We are constantly striving to optimize our pricing strategy to ensure it is as reasonable as possible for all regions. At the moment, we are looking into ways to make our services more accessible and affordable for users in the Indonesian region. We appreciate your feedback and will take it into consideration as we work to improve our platform.
Thank you for your understanding.
I Don't trust this site...
First time I bought something, I got it immediately in the game, but the next time it asked for a picture of my ID, face, bank receit and even my credit card!!! The site is secure and they did give me a refund immediately when I asked (I confirmed in my bank app and got the money back instantly), but why do they need a picture of my credit card as a verification method after already asking for my ID, face and receit? It's very suspicious, would not risk it.
Reply from TOPUPlive2024-08-14
Dear customer,
We sincerely apologize for the concerns and inconvenience you have experienced. The verification process we have in place is designed to ensure the security and authenticity of transactions to protect both you and our platform.
The multiple requests for verification, including the picture of your credit card, were not intended to cause any suspicion but to comply with strict security standards and prevent potential fraud. However, we understand that this may have made you feel uneasy.
We are constantly working to improve our verification methods to make them more user-friendly and less intrusive while maintaining the highest level of security. Your feedback is extremely valuable to us, and we will take it into serious consideration to optimize our processes in the future.
Thank you for your patience and understanding. We hope to regain your trust and provide you with a better service in the future.
Best regards,
TOPUPlive Customer Service Team
Dear Customer,
we sincerely apologize for giving you such a bad experience on our app.please contact our customer service for 24 online hours and We will try to satisfied with you, or you can call our customer service at (+65)91344990,Also we will improve our service in the future.
Thank you for your feedback & we apologize for the inconvenience caused.
Wish you a perfect day!
I bought the 6800 or something pack of primogems for Genshin on June 18th. It was to be delivered that day like 30 minutes later. I reached out to their customer service team and after a while, after every message I sent, they just sent me the purchase saying “confirmed and delivered.”
I lost my money, because even a month later, I still haven’t gotten my money back. I attempted to dispute my purchase with Paypal, and they denied it because my evidence wasn’t enough. Their evidence was that same photo, even though it was fake.
Reply from TOPUPlive2024-08-14
Dear customer,
We are extremely sorry to hear about the frustrating experience you've had with your purchase. This is definitely not the kind of service we aim to provide.
We understand your concern about the loss of money and the delay in resolving the issue. We will immediately investigate this matter thoroughly and do everything in our power to rectify the situation.
Please rest assured that we take such matters seriously and will work diligently to ensure you receive either the purchased item or a full refund as soon as possible. You can contact our online customer service team and provide the order number to resolve this issue.
We apologize again for the inconvenience caused and thank you for your patience while we resolve this.
Best regards,
TOPUPlive Customer Service Team
this website is a massive scam i bought so much coins for bigo and the biggest purchase i did was 393.14$ and on that 1 they scammed i even showed recipt from the bank i started a lawsuit againt the company for internet fraude
Reply from TOPUPlive2024-06-03
Dear Customer,
we sincerely apologize for giving you such a bad experience on our app.please contact our customer service for 24 online hours and We will try to satisfied with you, or you can call our customer service at (+65)91344990,Also we will improve our service in the future.
Thank you for your feedback & we apologize for the inconvenience caused.
Wish you a perfect day!
My purchase was „refunded“ and I didn’t even got my money back, they told me that they’re giving me my money back but they never did. don’t use this website!!
Reply from TOPUPlive2024-04-15
Dear Customer,
we sincerely apologize for giving you such a bad experience on our app.please contact our customer service for 24 online hours and We will try to satisfied with you, Also we will improve our service in the future.
Thank you for your feedback & we apologize for the inconvenience caused.
Wish you a perfect day!
Don't waste your money in this website, they took my digital credit card & now I can't see my name, numbers, etc., they took your account and do whatever they want, don't trust in this website.
Reply from TOPUPlive2024-04-15
Dear Customer,
we sincerely apologize for giving you such a bad experience on our app.please contact our customer service for 24 online hours and We will try to satisfied with you, Also we will improve our service in the future.
Thank you for your feedback & we apologize for the inconvenience caused.
Wish you a perfect day!
Dont buy coins this app that take money no send coins my 287ringet they take no send back my money I got all bank rasid also .I tell coustmor service also but they also daffer say we cannot help .even I send my bank rasid also .
Reply from TOPUPlive2024-01-26
Dear Customer,
we sincerely apologize for giving you such a bad experience on our app.please contact our customer service for 24 online hours and We will try to satisfied with you, Also we will improve our service in the future.
Thank you for your feedback & we apologize for the inconvenience caused.
Wish you a perfect day!
