TOPUPlive

Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users. To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank. Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling. We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly. —TOPUPlive Customer Support & Risk Control Team

Dear Valued Customer, We are very sorry to hear that you experienced problems while trying to recharge your account. We understand how frustrating that can be, and we sincerely apologize for the inconvenience. Our goal is to make the recharge process as smooth as possible. To help us resolve this for you, could you please provide us with more details about the issue? For example: What error messages did you see? Which payment method were you using? What is your transaction ID or order number? Please contact our support team directly at [[email protected]] or through our live chat, and we will investigate this for you immediately. Thank you for your patience. Sincerely, The TOPUPlive Team

Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users. To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank. Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling. We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly. —TOPUPlive Customer Support & Risk Control Team

Hi Ennie Brenda Chaponda Ruwiza, Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive. At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence. We look forward to serving you again soon for all your gaming needs! Best regards, The TOPUPlive Team

Hello, we sincerely apologize for the negative experience and truly appreciate you bringing this to our attention promptly. We understand how frustrating it must be to encounter issues with diamond top-up not being credited and having to wait longer than expected for resolution in MLBB—this certainly does not reflect the service standard we aim to provide. To investigate and resolve the matter as quickly as possible, we have escalated your case for priority handling. When it is convenient for you, please provide the following details so we can pinpoint and address the issue immediately: - Order number/payment receipt screenshot - Game UID (Character ID) and server information - Top-up amount and payment method used (e.g., bank card, e-wallet, etc.) - Order time and a screenshot of the error message you encountered Once we have all the information: - We will conduct a preliminary review within 24 hours and provide you with a clear progress update. - If official channels/payment gateways need to be contacted, we expect to provide a final resolution within 3–4 business days (during this period, we will update you daily to ensure you are not left without updates). - If the payment was deducted but the diamonds were not delivered, we will proceed with either a top-up recovery or a refund according to our process. - As a gesture of goodwill for the inconvenience, we will offer you a compensation benefit (such as coupons or rebates) once the issue is resolved. In the meantime, you may also try the following self-checks (which will not interfere with our backend processing): - Confirm that the game server and UID are correct. - Log out of your account, clear the cache, and log back in before attempting the top-up again. - Try placing a new order using a different network or payment method. - If you have recently updated any account binding information, please let us know the latest details. We have also contacted you via private message on the platform and will continue to follow up on this ticket until the matter is fully resolved. Once again, we apologize for the inconvenience and thank you for your patience and understanding. If you have any additional information, please feel free to reply to this message—we will address it as soon as possible.

Hi MOHAMMAD KIDASH Kp, Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive. At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence. We look forward to serving you again soon for all your gaming needs! Best regards, The TOPUPlive Team

Dear Customer, Thank you for your feedback, and we sincerely apologize for the frustration caused by the unexpected refund. We understand how disappointing it is to wait for your Gold only to have the transaction reversed. Please allow us to clarify: Why the refund happened: Usually, a refund is automatically triggered by our system's security filters or a temporary sync issue with the game server to protect your account. For security reasons, once a refund is initiated, we cannot "reverse" it back into a completed order. Refund Timeline: The 5-7 working days wait is the standard processing time for banks to credit the funds back to your original payment method. We have released the funds on our end immediately. Resolution: To make this right, we would love to help you complete your purchase successfully. Please contact our 24/7 Live Support with your order ID. We will prioritize your next order to ensure it goes through smoothly so you can get your Bloodstrike Gold right away. We value your support and would love the chance to earn back that 5th star. Best regards, The TOPUPlive Support Team