Refunded transaction not landing back…
Refunded transaction not landing back into my account for a month already, support slow and unhelpful, keeps telling me they're investigating but they never came to a resolution. Absolutely terrible
About Touchngo.com.my
Data updated- Website
- www.touchngo.com.my
- Category
- Money & Insurance
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 0% (0/17)
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About this business
A user simply touches his Touch 'n Go card, a smartcard that contains "electronic cash", at designated toll booths, on the busses or at the Light Rail Transit (LRT) station gates and the toll or fare is deducted electronically from the card in an instant.
Is Touchngo.com.my legit?
Touchngo.com.my (www.touchngo.com.my) has a 1.4 out of 5 rating on OK.one, based on 19 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
a messy refund process
i thought submitting for a refund for an expired card was no longer a hassle getting to the physical store not available nationwide. i registered my card ages ago on the website & already verify my id on their ewallet app. after ages, i realised it was rejected because of wtfff refund policy not enough documents??? i submitted again getting told it was rejected for "upload documents" to appear later on. it was really hard to "click here". their website isn't mobile friendly, their app is a mess wanting people to get wthh card or financial products they're selling.
Problem solved..and no other…
Problem solved..and no other problem..so back to 5 star👍
I can't even start to ask questions properly
I can't even start to ask my questions completely. Someone picked up the case at chat box, introduced him/herself, I asked my question - then there is no response and the chat box got terminated and restarted 3 times. I have never experienced something worse than that.
Fradulant Service
Worst service
Worst service, we call them and wait for more than 10 minutes but no one answer the call. No use to call them better to avoid use touch and go. We difficult to communicate with them if any issues the system keep repeating their service rather than talk to selected departments or person.
I hope visa and mastercard will replace…
I hope visa and mastercard will replace touchngo because it really doesn't work for me
Fraudulent charges
Fraudulent charges, $30 transfered out to an investment account that was not performed by me and upon checking in the receiving account, the money was not credited. It went somewhere. T&G irresponsible party. Couldn't be bothered.
Touch n Go isn't a good payment platform
Such a big company and yet the customer service sucks to the max! Never an immediate answer over the phohne, everything needs to pass around and refer to someone, everything is on hold and until one day both parties forget. The app isn't working properly too, for merdchant service is beyond words can explain. Statements request suddenly stop sending statements and calls made multiple times since a year ago and problems still not solved. Phone application is not working well too, no amendment can be made if you made mistakes on branch name. overall very disappointing experience with TNG. I hope there's a better application to replace Touch N Go one day!
Claim a key
But I bought, paid, contacted the seller, and made several tickets, and I have not received my order for 7 months, noting that my order number was 92000103356597. Unfortunately, the service is not good.
Customer service is worst
Customer service is worst , i do submit replacement card on 27/11/2024 , but until now i havent get it and no any response just said in progress.
Customer service named Rev
Customer service named Rev, is not helpful at all, super slow response, take 15 minutes to reply each messages. Not understanding my request, and didn't even know what is a consumer rights. All he do is just reply with preset replies. I still have balance in my card, and wanted to request for refund, which I did once long time ago, and I want to do it again because I am terminating the card. And he just tells me cannot refund cannot refund. Not even giving valid and helpful solutions.
Widely accepted payment in Malaysia
Widely accepted payment in Malaysia. But sometimes cannot detect well, troublesome
rm100
from my experience I watched on youtube to learn to understand money online
poor customer support
poor customer support, unable to transaction money, and they dont even know what is the reason, they just push to upper management
Poor customer support
To have your hard earned money tied up in this app without any support is disconcerting. Nobody answers customer service calls.
It's so funny my own money stuck in…
It's so funny my own money stuck in account of the touch and go and myself in Redang island.. it's painful have no expecting nothing just help from yesterday till today keep begging help from the touch and Go customer service the operators are like don't understand the situation I'm in and asking again may I speak to the person in charge there is no person in charge basically poor company that doesn't have a person for special situation of customer or client who are throwing the money. disqualified service I'm not not advising to have a account with TNG 0 service
Incomplete location coverage for Parking
Your parking function within the ewallet app does not include a few major states in Peninsula Malaysia. E.g Perak, Penang, Melaka and Johor. Does the company ever have any intentions or plans to include these states soon? As a popular aggregator payment wallet, it is shocking and very disappointing indeed. The omission is too glaring. Kindly look into this matter seriously.
Most horrible toll system ever
OK, so Malaysia uses this "Touch'n go" card system for toll payments. *EXCEPT* you cannot find the cards anywhere! If you come as a tourist, with a rental car, your only option is to pay cash at the tolls (yeah, they don't accept credit cards either, go figure...) which is an absolute nightmare since you need to find which booth has an agent (it's not written clearly, so you just have to try one of them and then get out of the car to try to find one). I thought there was some light with the "Touch'n go e-wallet" which I thought would allow me to pay using my smartphone, to install it you need a local number(sic), so I got one, then installed the app, went through a ridiculous KYC process... and the app asks me to scan a touch'n go card, which cannot be found anywhere! This system is an absolute, complete joke, and is a disgrace to what is otherwise a very nice country.
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