ToyotaPartsDeal.com

Misleading product listing

The product page showed four Toyota rope hooks along with mounting hardware, but the description and specifications did not clearly state that only one hook was included or that the bolts were not included. I ordered based on how the item was presented and received only one hook with no hardware. The listing should clearly state the quantity included and exactly what comes with the purchase. The current presentation is misleading and could easily cause other customers to order expecting what is shown in the product photo.

I had a terrible experience with…

I had a terrible experience with customer service. I contacted support to ask a completely unrelated question about my order. Instead of answering my question, the representative completely misunderstood and just canceled my order without my permission. This is incredibly unprofessional and lazy support. I will not be ordering from here again.

Beware!

Beware, this company will scam you! They raised the price after I paid for it. I received an email claiming the estimated shipping cost did not cover the shipping cost and they increased shipping by over 100%. And they are holding the item until I pay $17 more. This puts the item at 50% higher total cost than the dealership, which I could have driven to to pick up by now. Others have had similar price raises. I wish I saw their reviews before buying from this company.

Easy to order the product.

Easy to order the product. My only complaint is that I ordered 2 rear shocks for my car, and the delivery was made individually, so one arrived when the order said, and the other arrived like 3 days later.

Raised price AFTER I had already paid.

I ordered a part from ToyotaPartsDeal.com only to receive an email at a later date saying they had raised the price on the item AFTER I had submitted the order and wanted me to pay the additional cost before they would ship. That is just bad business. I paid the price you had listed. If cost went up, then you should charge that to future customers. Not hold existing products hostage for more money. **Update After their reply, I sent this message to the company. Please cancel my order. You've lost a customer over a $6 price difference. This isn't about the amount—it's about honoring the agreement. I was quoted a price, I placed my order, and I paid that price. After the transaction was completed, I was told I would have to pay more because your cost changed. I've never experienced a company changing the agreed-upon price after accepting payment. The right thing to do would have been to honor the original price. This has been a very disappointing customer service experience, and I'll be sharing my experience with others.

Absolutely the worst parts vendor and…

Absolutely the worst parts vendor and worse customer service I have ever experienced! Be prepared for an epic button pushing and selection to get to the department you need on an order issue. I was disconnected 3 time after being on hold for 5 to 10 minutes. I ordered 2 parts and only one was in the shipping box. Packing list stated it was in the box. Tried Chat and was passed off through 4 people with no response till someone actual responded. No help though. All I want was the missing part. Instead they said they don't do that?? They refunded the cost of the part and told me to reorder it!!! Why would I pay shipping twice?? Lost my business.

Right match great price

Parts arrived correctly and on time

Great price on the part I needed

Great price on the part I needed , straight from Toyota no less

They had exactly what I needed for my…

They had exactly what I needed for my Toyota Camry. Once I ordered it, I was sent several texts to let me know that it was sent out and then what day it would be delivered. Very happy with my transaction with this company.

Scion 2012, MAF oxygen sensor

Part availability and prompt shipping.

Don't trust the Vin

I put in the vin number for two trucks I needed transponder keys for and both were wrong.

Right parts delivered on time.

Fast delivery and the product fit

The precision parts we needed you…

The precision parts we needed you provided and genuine parts at that, quality. Thank you.

Beware of Fine Print No Return Policy

I purchased an electronic part that was never installed and I ended up not needing. When I contacted ToyotaPartsDeal to coordinate a return and refund they said they have an all sales final policy for electronic parts. Mind you that that fact was not prominently displayed when I ordered the part. It was buried in some fine print. So be very cautious when you buy from this outfit. I'm out $200 for a perfectly good part I never installed or used.

I received my headlights quicker than…

I received my headlights quicker than expected but the shipping was a little screwed up. The box got a large cut in it and broke off the piece that gets bolted onto the inside of the headlight. Happy with you guys and very disappointed with them. But there on and happy we had to get gorilla glue to hold broke piece together.

Excellent service and fast delivery.

Delivery super fast. Excellent service.

Delivery is much later than quoted when…

Delivery is much later than quoted when purchasing the part.

Broken in transit

Part arrived damaged. Used epoxy as a somewhat solution, however I recommend this company use more protective wrapping to prevent plastic parts from breaking off in transit.