Fast service on short notice…having…
Fast service on short notice…having what was needed in stock….And price for quality was good….Valerie
About Treetime
Data updated- Website
- www.treetime.com
- Category
- Home & Garden
- Location
- United States · Lake Barrington
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 80% (4/5)
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Is Treetime legit?
Treetime (www.treetime.com) has a 4.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
Super fast shipping and product was…
Super fast shipping and product was exactly as described and very well made. If I need to purchase again from Treetime, I will not hesitate to do so. Very satisfied overall. Thank you!
No one responds to inquiries about my…
No one responds to inquiries about my order. Order placed- a few days later a cryptic email that thanks me for reaching out about an item being out of stock. No reply when I ask about the other items on my order. No response when I said are you sure you want me to submit a review about your customer service? I sent my email to info @ treetime dot com I’m not sure if that is a no reply email or not. I sent the email on 12/21/2025.
Reply from Treetime2026-01-11
Unfortunately, you were likely responding to 'no-reply' email addresses. I am very sorry that happened as we normally reply within minutes or a few hours, (or immediately if you call us.) Please give us a call M-F at 847-527-8880 and we would be glad to help you with your order. Again, please accept our apologies for not getting your messages.
The replacement bulbs worked perfectly…
The replacement bulbs worked perfectly in my window ornament.
tree had lots of holes in it
That was a gorgeous artificial tree
That was a gorgeous artificial tree, we got a lot of compliments. Treetime rep was genuinely personable and pleasant to work with on the phone answering my questions. Transaction was clear and comprehensive.
Good Purchase
Our tree had broken lights on one of the 3 tiers and, of course, it was out of warranty. Selected a different tree and it was delivered within 3 days.
Quality declining
We bought a 9 ft tree from Treetime in 2014 and it was the most beautiful, show-stopping tree ever! When we downsized our house, we wanted the same tree in a smaller size, so we again purchased from Treetime. Sadly, our smaller version just doesn't compare to the one purchased in 2014. Our new tree isn't as full as the previous, even though it is apparently the same model. We were very disappointed as we paid a lot for this tree. The tree was delivered very very quickly, however, so that was definitely a plus.
Easy to order and received in a timely…
Easy to order and received in a timely manner
Product was what I excpected
We have purchased 2 items
We have purchased 2 items. Even though there was a slight snafu with the 2nd item customer service was awesome and immediately took care of the issue . We love our tree it is perfect !
Reply from Treetime2026-01-08
Thank you very much! We hope you enjoy your Christmas tree for many years to come.
Pleasure to do business
Great experience from start to finish. Reasonable price and delivered quickly. Good communication with the company through the process.
Reply from Treetime2026-01-08
Thank you very much! We hope you enjoy your Christmas tree for many years to come.
Love our new tree!
Our tree was delivered in a timely manner. Company kept us posted every step of the way. Love the tree! It is so pretty. We really like the ability to adjust the lighting with the app.
Reply from Treetime2026-01-08
Thank you very much! We hope you enjoy your Christmas tree for many years to come.
Customer service was great!
Customer service was great! Tree is beautiful
Reply from Treetime2026-01-06
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts.
Helpful phone conversation with a very…
Helpful phone conversation with a very knowledgeable person. Quick shipping.
Reply from Treetime2026-01-06
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts.
Great selection of ornaments at great…
Great selection of ornaments at great prices! Easy website navigation and checkout. Will come back again and again!
Reply from Treetime2026-01-06
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts.
Excellent tree
Excellent tree. Pricey but very well made.
Reply from Treetime2026-01-06
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts.
I thought I was ordering from a…
I thought I was ordering from a different site… and with different lights. I realize I should have been more careful… but the trickiness of the of thinking you are ordering one place and the internet taking me to your page is just not right!
Reply from Treetime2026-01-05
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts. I’m glad to hear that you liked the picture and the price of the product. At the same time, I understand your disappointment that the brand was not the specific competitor brand you were hoping for. We strive to present every item on our website as accurately as possible, including clear product images, descriptions, and pricing. The product you purchased is exactly as shown and described on the product page. While we carry a wide range of quality brands, we do not exclusively sell the same brands as our competitors. Our focus is on offering well-made products at competitive prices, along with excellent customer service. Many of our customers find great value in discovering alternatives that provide the same function and style they are looking for. Thank you again for giving us the opportunity to address your concerns. We hope to serve you better in the future.
lights bulbs worked
Reply from Treetime2026-01-06
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts.
This is my third tree from Treetime
This is my third tree from Treetime. The quality is absolutely amazing. I purchased from another company and returned it to purchase another Treetime tree. Customer service is amazing, shipping time is fast, and the trees are stunning.
Reply from Treetime2026-01-06
Thank you for reaching out and for your honest feedback. We truly appreciate you taking the time to share your thoughts.