Prompt and fair resolution of concerns
My concerns were addressed and remediated promptly and fairly. The resolution was quick with the team going above and beyond to provide me better value / experience / functionality.
About TrendSpider
Data updated- Website
- www.trendspider.com
- Category
- Electronics & Technology
- Location
- United States · Deerfield
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 50% (1/2)
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Is TrendSpider legit?
TrendSpider (www.trendspider.com) has a 4.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Awesome Experience
Awesome, very helpful. TrendSpider is the best!
Prompt response to my inquiries by…
Prompt response to my inquiries by Justin
Best Support Ever
I'd like to extend my sincere appreciation to Matt, Justin, and the entire TrendSpider team for their outstanding support. They truly put their customers first and consistently go above and beyond to help. Their professionalism, responsiveness, and commitment to customer success have made my experience exceptional. Thank you for your dedication and for building such a great product backed by world-class support.
I recently signed up with Trendspider
I recently signed up with Trendspider. Within 30 minutes I was contacted by customer service animal named Justin. He took the time to probe how I trade, and the strategies I use. He responded with ways to satisfy exactly what I need to help me accomplish better performance. Kudos to Justin for caring, and performing at such high level. Congrats to management for fostering such a level of service! Bravo! Its called exceeding expectations.
What made this experience great was the…
What made this experience great was the customer service, friendliness, respect, and patience. There willing to help. Thank you Team
Its one of the worst trading bot…
Its one of the worst trading bot service and they dont have any good bot which can give you anything and setup are very poor ignore it if possible this service provider
Reply from TrendSpider2026-07-21
Hi, thanks for the feedback, and sorry the experience didn't match what you were looking for. It sounds like you were expecting prebuilt bots with ready-made signals, and that's not what TrendSpider is. We're a platform for building your own strategies and bots: you define the rules, backtest them against historical data, and then automate them. There's no bot we hand you that trades for you out of the box. If you'd like to give building your own a try, our team offers free 1-on-1 sessions and there are community-built strategies in our Trading Tools Store as starting points. Reach out at support team and we're happy to help.
Oleksandr was succinct and proactive…
Oleksandr was succinct and proactive with my request. Love TrendSpider customer service!
Justin in Customer Service
Justin specifically, but an overall thank you to the chat team at Trendspider.... Justin.... thank you for being an excellent advocate for the Trendspider platform! As development for the feature set continues within the platform, your ongoing help is truly appreciated by me.... For new users, reach out and get help.... Justin makes it easy!
Fast response and great customer service
Excellent service and advice from Justin
Customer service is excellent…
Customer service is excellent communication is fast . i dealt with Justin and he was always quick and responsive
Oleksandr showed very swift and…
Oleksandr showed very swift and decisive service. Support as it should be
they are very helpfull
Justin top rated customer support and advise
Justin was consistent in helping me through a number my concerns or questions. His attention to details to come back with answers and solutions to my questions have been top notch.
TrendSpider is a powerful tool
TrendSpider is a powerful, automation-driven charting platform that streamlines technical analysis and backtesting for serious traders. Amazing customer service especially from jJustin
Great job by Justin!
Great job by , Justin would recommend!
Justin did a good job
Justin did a good job, provide me the valuable information and offer as well.
Exceptional Service and True… Exceptional Service and True Dedication!
Exceptional Service and True Dedication! I want to express my deep gratitude to this wonderful person for helping me change my email. They provided exceptional service and finished the job perfectly. What amazed me the most is that they went out of their way to assist me and complete the work even outside of regular working hours! This shows true dedication and a high level of customer care. A well-deserved 5 stars. Highly recommended!
Impressive technical support
Super impressed with the tech Support I received from Justin. I was having difficulties annotating some stock charts, and Justin provided direction to resolve the issue, and more importantly, provide snapshots to show exactly what I needed do. Plus, response times where within minutes, which I was not expecting. Exceptional Customer Support from Trendspider.