Virgin Wines USA (www.virginwines.com) has a 3.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 35% give 1 star; The business has replied to 70% of negative reviews. Last updated 2026-08-10.
What people say
R
Restaurant Equipment Depot · 3 reviews ·
★★★★★
Wow it is STILL happening
Wow it is STILL happening - BAD/AWFUL customer service ... Since early June (now end of July) this company continues to use the Covid crap as a reason that they cannot address the issues with my last shipment. They say they are working from home - well apparently, that isn't true - probably just sitting around collecting their unemployment and laughing at all of us suckers that didn't get what they ordered.
Reply from Virgin Wines USA2020-07-24
We are so sorry to hear this and eager to get the matter resolved asap!
We've sent you a DM and look forward to helping you soon!
S
Swissmami · 1 review ·
★★★★★
I used to love Virgin Wines
I used to love Virgin Wines; I have been a club member for quite some time. However, they have declined steadily and in the past year, I have had numerous difficulties with deliveries. They do not communicate when a delivery gets 'stuck'; and as of now, I have half of an order delivered, billed for full price, and months later still no sign of the rest of the order. I have emailed customer service twice, no responses, and I was on the phone waiting today for 45 minutes. After seeing the reviews on this site, I decided I was done. I cancelled our wine club membership and asked for a refund for the half order I have never received. We shall see. Such a shame, the wine is terrific, but you can't keep disappointing your customers; eventually they will leave.
Reply from Virgin Wines USA2020-06-01
We are so sorry for this overall frustrating experience and completely understand your concern. Please rest assured that this is not our usual level of service.
High demand along with a reduced warehouse team as we prioritize safe working conditions has led to some delays. We are working hard to fulfill all orders and communicate these delays upfront to Customers.
Furthermore, we are very sorry for the wait times encountered while trying to reach us. Due to Covid-19, our Customer service Team are temporarily working from home. This unexpected transition has been met with some technical challenges which, coupled with an increase in call volume, has led due to much longer than usual response times. We recognize that this is very frustrating and are currently training new Customer Service Representatives to tackle this problem.
We are deeply sorry to have let you down on this occasion, resulting in the cancellation of your Membership. We appreciate your feedback, and sincerely hope you will reconsider Virgin Wines again in the future, when we have overcome the challenges encountered during this unusual time.
Best regards,
Customer Service
G
Ginny Morris-Ardin · 1 review ·
★★★★★
I was assured of a delivery on April 3…
I was assured of a delivery on April 3 and have not been advised about this delay. This is poor service.
Reply from Virgin Wines USA2020-04-06
Hi Ginny,
We are very sorry for any delay you may have experienced. Our fulfillment team is reduced as we prioritize safe working conditions. Please allow an extra few days for shipping - we will update your estimated delivery date on dispatch.
Thank you for your patience!
Best regards,
Customer Service
K
KAREN STERN · 1 review · Verified ·
★★★★★
Virgin Wines is #1
Virgin Wines is great! I’ve never been disappointed in the selections sent. They pay attention to my favorites and are very responsive when I have questions. Virgin Wines is #1 in my book!!!
E
Elaine Boyer · 2 reviews · Verified ·
★★★★★
Interesting choices at moderate pricesenjoyable experience
Interesting choices at moderate prices. Great service.
J
JC · 1 review · Verified ·
★★★★★
If I can speak with the
If I can speak with the
Corporate Virgin Wine folks, they are great. However, the company that actually ships my wine communicates poorly of at all, never acknowledges they make
Mistakes and in general are horrid
And unprofessional. I am
Very close to stopping my
Membership. The aggravation is just
Not worth it.
Reply from Virgin Wines USA2020-03-04
Hi JC,
We were very sorry to read your review; our sincerest apologies for the disappointing experience you've had.
Please be assured that this is not the standard of service you should come to expect from Virgin Wines. We pride ourselves on expertly delivering great wines and would appreciate the opportunity to better demonstrate this to you. A member of our Customer Service will be reaching out to you shortly
Thanks for bringing your concern to our attention. We look forward to speaking with you.
Best regards,
Customer Service
D
Devon Weaver · 1 review ·
★★★★★
I was a previous wine club member but…
I was a previous wine club member but then got pregnant and cancelled my membership. I was given a voucher and decided to try buying a case (not with the wine club). I placed my order on November 3rd with an estimated ship date of the next week. The order is supposedly still processing. I have since emailed twice asking for an update. I got the response that I would receive an email reply within 8 hours. I got one email response several days later that just stated the order was still being prepared in the warehouse and there is no updated information. Before receiving this highly unhelpful email I also called customer service. The woman I spoke with was very pleasant and assured me the hold up was 1 bottle of wine that was out of stock. I gladly agreed to switch it out for a similar bottle to keep the process going but don't believe that happened as it's been another week and still no updates or contact. I've already paid for the case. I would just like a refund now but am expecting this to be a battle. Horrible customer service.
Reply from Virgin Wines USA2019-11-22
Hi Devon
We’re very sorry for any inconvenience caused by the unexpected shipping delay and longer than usual Customer Service response times. We’re experiencing much higher order volumes than we anticipated. But we’re on it and quickly catching up!
We've sent you a DM. Thanks for your patience and please accept our apologies once again for any concern these delays may have caused - we promise they are temporary.
Best regards,
Virgin Wines Customer Service
K
Kari F · 1 review ·
★★★★★
Very disappointed by Virgin Wines USA…
Update: I finally did receive a refund after multiple attempts. Upgrading to 2 stars because at least they came thru in the end.-k Very disappointed by Virgin Wines USA club. Wish I would have seen the reviews prior to ordering. I don’t know what they changed over at the company as in the past I have had no issues. This time around I put an order in at the end of August and was given an initial ship date of a week and a half. Three promises of new ship dates and trying to flat out cancel the order and I still don’t have wine or my money back. Lots of apologies and statements of warehouse issues and that this ‘never happens’ with no solutions. Save yourself a lot of time and go elsewhere.
Reply from Virgin Wines USA2019-10-21
Hi Kari,
We're really sorry about the shipping delay for your wines. We'd love to make things right, and have sent you a PM
We look forward to helping and getting your deliveries back on track!
Best regards,
Customer Service
B
Brandon · 10 reviews ·
★★★★★
Very disappointing
I signed up for a Virgin Wines wine club for my wife and have been a member for a while now. Originally the service was great; The wines and rating system were nice. The included tasting notes and information on the wines were a nice touch. Unfortunately for the past 9 months or so the quality of service has declined dramatically.
I have had to cancel my more recent shipments as they have been delayed well over a month. Any time I reach out to customer service they tell me they are 'changing warehouses' and this is a 'one-off'. Apparently they don't understand what a 'one-off' is, nor do I see how a warehouse change could impact deliveries for the majority of a year. When I responded saying that I'm tired of receiving they same excuse, they responded basically calling me a liar saying my shipments have been delivered on time. Yeah, no kidding because I cancelled the delayed ones. Maybe a little more attention to detail next time "Brittini"?
Additionally they will sign you up and opt you in for cases you never agreed to or signed up for called 'Seasonal' or 'Holiday' cases. You won't know anything about it apparently unless you receive a flyer in the mail (didn't get) and then see a random charge on your account for a case you didn't ask for.
I would not recommend this wine service to anyone that values their time or energy. I typically don't leave bad reviews for companies unless the service I've received is what I would consider exceptionally bad. Take my word for it, or find out the hard way. The choice is yours, but don't say I didn't warn you. Currently searching for alternatives.
Reply from Virgin Wines USA2019-10-14
Terribly sorry for the disappointment, Brandon. We'd really appreciate the opportunity to review and resolve this, and once again wow you with our wines and service. We have sent you a private message.
Best regards,
Customer Service
D
Dennis DeAngelo · 4 reviews ·
★★★★★
Have been a member since 2013
Have been a member since 2013. Over the past few years the quality of wine and the service have dropped severly. Twice this past year I had to contact them about deliveries only to find out the issue was on thier side. Customer service is the worst I have ever come accross odds are they will NOT handle your issue.By the way three months later I have yet to recieve my last delivery Warehoue Issue!
Reply from Virgin Wines USA2019-09-25
Hi Dennis
Thank you for being such a loyal Member of Virgin Wines over the years. We're very sorry to hear that your more recent service experiences have not been up to the usual standard.
We'd really like to look further in to this and have sent you a message requesting further details .
Thanks, we look forward to making this right.
Virgin Wines Customer Service
J
Jeremy Baker · 2 reviews ·
★★★★★
Terrible!
Terrible!
My last two orders were severely delayed due to a warehouse move... there is only so long you can continue to use the same excuse!..
After a two month wait for my last order despite numerous calls, it's still not delivered. I have cancelled the order and closed my account.
***************************************************************
Virgin replied to my comment saying they have messaged me directly. No message has been received.
I have called and email over the last two months with no resolution!
I called and sent an email to close the account, but as at today it remains open. I have emailed the CEO directly to expedite the closure.
Reply from Virgin Wines USA2019-09-19
Hi Jeremy
Really sorry to hear this. We have messaged you privately to request further details so that we may look in to what happened and make things right.
Best regards,
Customer Service
S
Susan and Robert Thomsen · 1 review · Verified ·
★★★★★
What good be better
What good be better - great wines to taste, at great prices and delivered right to my door. Win Win!
D
Deborah W · 2 reviews · Verified ·
★★★★★
great club
The wine choices and prices are always excellent!
E
Ed · 1 review · Verified ·
★★★★★
Wine Club member for several years... Virgin Wines recommended
I've been a Wine Club member for several years now. We get good wines from Virgin, and it's fun. It's easy to manage the club online and to buy wine ad hoc. On the few occasions where there has been an issue or I need to contact customer service with a question or request, the service has always been excellent and completely satisfactory. They even refunded the price of a wine we didn't like.
R
Raylene · 2 reviews · Verified ·
★★★★★
I frequently recommend Virgin Wines to…
I frequently recommend Virgin Wines to friends. They consistently offer the best wine we've ever had. On the rare occasion that there is a problem, the company quickly refunds the full price of the wine. Their customer service is excellent.
A
Anna · 2 reviews · Verified ·
★★★★★
We enjoy the wine selections offered by…
We enjoy the wine selections offered by Virgin Wines.
Their customer service is excellent and so are the wines.
It is so much fun to open a new case and discover the interesting wines inside.
D
Desperate in ct · 4 reviews · Verified ·
★★★★★
Most of the customer service reps are…
Most of the customer service reps are helpful and professional however once in a while I come across someone who’s unhelpful and unfriendly. These miserable people make me rethink shopping for wine at Virginwines.
B
Bryan H. · 1 review · Verified ·
★★★★★
We have been using Virgin Wines for…
We have been using Virgin Wines for years with consistently good results. It is so rare for us to get a bottle from Virgin that we do not like that I can not even tell you the last time that happened.
Extremely well done.
D
Devon Liles · 1 review · Verified ·
★★★★★
Pricing is fair but not a tremendous…
Pricing is fair but not a tremendous deal. Customer service is great.
C
Charles Sitomer · 6 reviews · Verified ·
★★★★★
I truly enjoy being surprised
I truly enjoy being surprised by the dozen assorted wines I get. If I don't like one I give them a call and it's type is removed from my preferences. Easy to work with and the wines are of good character.
