VoroMotors (www.voromotors.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Ronnel was very patient and courteous as I was having troubles with my internet (in 2026) and he guided me through the process to final step. What a relief to speak with a human and resolve an issue in minutes, not the enveloping vortex of automated crud. Customer Service with real people, easy solutions, 5 Star Service, Thank you!
Ronnel D. was incredible! I was stressed about a major defect, but he politely guided me to check the orange connector. He solved my issue in minutes, saved me a massive return process, and was extremely patient. Give this man a raise!"
Ronnel D. Was able to Help me in a quick & simple manner in replacing the Foot Pegs (Part 64) when the part was unable to be attached from arrival within a day.
I needed a part for my RS electric scooter. I was helped by Jenkins with Voro Motors. He found the part I needed and I was pleased with the service I received. I would recommend Voro Motors. They have great customer service.
The Rep-Ronnel was knowledgeable to understand my needs and solved most of the issue except not the possible one. Satisfied!
Needed some info. Got hooked up with Mike Angelo and got me taken care of!
Vel helped me through the whole process of me ordering and waited until i finished the purchase.
needed tech support on a saturday, was surprised to get an answer, using the chat was easy, they asked for a video of the issue and uploaded a quick clip was a piece of cake, Mike was able to see what the issue was and offered good advice -- now it's time to see if it works!
Customer chat is actual humans that know the product. I asked technical questions to multiple humans and got real answers. Amazing! Mike helped me with my order and made it a breeze as well as answering some of my questions. So far, great customer service!
I bought a bike many months ago from this company, it worked great, had no problems and I love it. Recently, I had some issues not directly relating to the bike and they helped me solve the issue very quickly! Special thanks to Ronnel who has helped multiple times, great guy!
Finally got the tires changed on my Thunder just in time for Memorial Day weekend. As a veteran, there are a few places I make it a point to visit during this time. Instead of driving, I’ll be saving on gas (currently over $6 here in California) and taking the scooter instead. Special shoutout to Mike and Ronnel — thank you both for all your help. Update: 05-22-26 I had an appointment scheduled to pick up my scooter on this day. Little did I know there had been a chemical spill that caused major traffic disruptions. I ended up stuck in unusually heavy stop-and-go traffic on the freeway. By the time I finally reached my exit, it was closed — along with the next 3–4 exits. While still on the freeway, I called VoroMotors to let them know I was stuck in traffic, had no idea what was happening, and would be arriving late. Without me even asking, the team stayed 30 minutes past closing time on a Friday of a three-day holiday weekend waiting for me. Unfortunately, because of the traffic situation, I still couldn’t make it in time. None of us knew about the chemical spill until later. To the VoroMotors team: thank you once again for your patience, understanding, and for waiting as long as you did. It was truly appreciated. Thank you again :-)
Spoke with Ronnell within minutes of posting a question in the live chat function. He was extremely knowledgeable and was able to answer all my questions.
Ronnel helped me a lot with getting the info I needed to replace my tire.
I ordered my new e scooter on Thursday and it's already arrived! Voro motors is the best!
I purchased a brand new Blade Mini scooter from voromotors.com and began experiencing multiple issues instantly upon taking it out of the box, including error code 5, sudden speed limitation, “ready” mode problems, NFC issues, and charging irregularities. I documented everything with videos/photos and spent weeks going back and forth with support and the manufacturer. During the review process I was forced to continue using the defective scooter at super low speed capability and charge capacity just to be able to get to work every day because Uber costs while waiting the 4 weeks for the warranty process became extremely excessive. After a long 4 weeks delay, I was ultimately denied a return/replacement due to mileage exceeding more than 10 miles, despite the fact that the issues had already been reported from the very beginning of ownership. Support staff member Jim from voromotors remained polite throughout our communications via email, but was not helpful at all, he was basically just a middle man between me and Teverun thru the entire process. Overall the warranty process was extremely frustrating, extremely misleading and in the end placed most of the burden on me as the customer, even though the brand new scooter I received was drastically defective. In the end of all this the only option they are offering to fix the defective scooter is multiple requests to transport the scooter over an hour away for diagnostics with no transportation available and then wait another 3-4 weeks for another warranty coverage review and hope they actually cover the defective equipment. Just sharing my honest, expensive, and very stressful experience for anyone considering this company and model scooter. AVOID VOROMOTORS and TEVERUN AT ALL COSTS, they do not honor their warranty if anything happens to the product no matter how new or old the unit is, and they use very cheaply made components from China that don't last very long at all
We’re sorry to hear that you feel this way about your experience, but we do want to clarify several important details for transparency. From the very beginning, our support team, especially Jim, remained responsive, accommodating, and actively involved throughout the entire process. We spent weeks assisting you remotely by reviewing the videos, photos, and detailed information you provided, while also coordinating back and forth directly with the technicians to troubleshoot the scooter. We even went as far as filing a warranty claim on your behalf to help move the process forward as quickly as possible. Based on the technician’s assessment, the scooter was believed to be experiencing a settings-related issue rather than a major out-of-the-box defect. However, despite our troubleshooting efforts and recommendations, you insisted the unit was completely defective and requested either a full refund or an upgraded replacement unit at no additional cost. We also understand you mentioned spending over $30 per day on Uber rides while waiting for the warranty review. Because of this, we tried to provide practical solutions as quickly as possible, including advising you to bring the scooter to a local authorized service center for inspection, a service we offered to help cover. Unfortunately, this option was declined. Regarding the return request, the mileage photo you submitted showed the scooter at 50.8 miles, which exceeds the allowable mileage limit under our return policy. This made the scooter ineligible for a return or replacement. At the same time, your review states the scooter was “not usable,” while the documented mileage indicates the scooter continued to be used during this period. We absolutely stand behind our warranty process and always aim to help our customers find a reasonable resolution. Warranty claims do require proper diagnostics and verification, especially for technical issues that can often be resolved through calibration, settings adjustments, or authorized servicing. We appreciate your feedback and genuinely regret your frustration, but we also believe it is important to present the full context of the situation.
If you have any problems with voro motors try to chat with Rommel D. He the best hands down I’ll always spend my money with voro motors really good company
Ronnel was very nice and answered my questions fast and I will be ordering a Daytona in the near future
Ronnel, was a pleasure to work with. He answered all my questions it was a pleasure to speak with. This is my second bike with Voro Motors I have the Altis Sigma and just purchased the Delta for my daughter.
Ronnel was great and customer service was great! There was a minor shipping issue that was resolved very rapidly. Ronnel is punctual and persistent to solve issues.
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