Waters Co Filters (www.waterscoaustralia.com.au) has a 4.7 out of 5 rating on OK.one, based on 42 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
There were a few problems with my order. I was stressed to start with. Once I heard from the lovely Katrina from head office, She took care of everything. The communication and service was outstanding. I received my filter today and could not be happier.
Edited to add that I did get a few emails from Waters and one that confirmed an estimated date. I’ve finally received the filter and after an evening of assembling, I can confirm the water is lovely. Purchased a 10l bench top filter on 24th June. I knew there was a wait until 31st July and I accepted. I spoke to an agent on chat to confirm the item would be ready on the estimated date. The MD emailed toward the end of July to say the items were expected in stock on the 31:5. All good. We’re now at the 8th Aug and still no dispatch notice. I emailed to chase- no reply. I went on chat. They didn’t know but passed my enquiry on. I rec’d an email the next day saying the stock is in, they are unpacking it and I’ll get it soon. Two days later and no dispatch notice. I don’t know how soon is? No estimated date given. My friend ordered the same item on the 17th June and she can’t get hold of the company despite emailing numerous times. This doesn’t bode well for me if her order hasn’t been dispatched yet and she ordered a week earlier than me. With all the marketing they are doing on FB you’d think they’d get extra staff in to cover this busy period and fulfil orders. Very disappointing.
42 reviews matching