WebEyeCare (www.webeyecare.com) has a 4.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
What people say
S
Steven Dubreuil · 1 review · Experienced 2026-04-17 ·
★★★★★
Delivery box crushed and most contact packed were damaged
It was not exactly your fault but the box my contacts came in was crushed. Many of the internal packs of contacts bursted and the packages were stuck together. Very disappointed I contacted your company by email with pictures. Very disappointed. I cannot believe the postal service saw such damage to the outer container and continue to ship it to me. Web eye care did a great job responding to my situation. Sent a label to return the ruined ones and sent me new ones.
Reply from WebEyeCare2026-04-20
Thank you for bringing this to our attention. The damage appears to have occurred during transit. We can assure you the package left our facility in perfect condition. One of our managers reached out to you to make this right. We are also raising this with the shipping carrier to help prevent similar situations in the future. Thank you for your patience, and we look forward to getting this resolved for you as quickly as possible.
V
Velvet Lynn Monroe · 1 review · Experienced 2026-04-14 ·
★★★★★
I find it very easy to upload my…
I find it very easy to upload my prescription and purchase the contacts I like for a reasonable price. My contacts always arrive quickly in a well packed package.
Reply from WebEyeCare2026-04-16
It’s great to know you’re happy with our pricing and fast, secure shipping. We truly appreciate your support and look forward to helping you again with your next order!
We are so glad to hear you had a good experience ordering from WebEyeCare! We hope we can help you again soon.
M
Mandy Allen · 1 review · Experienced 2026-04-10 ·
★★★★★
Fantastic customer service!
I order from this site all the time. I had an issue with my last order that was an error on my part. I contacted customer service & Mark was great to resolve my issue & was very helpful!! He was quick to respond & the customer service was fantastic. Thank you so much!
Reply from WebEyeCare2026-04-16
Thank you so much for being a loyal customer! We really appreciate you taking the time to share your experience. Providing helpful, responsive service is something we take seriously, so it means a lot to know we delivered for you.
Thank you for your feedback! We're so glad to hear you found the website easy to use and that reordering was simple. That’s exactly the experience we aim to provide:)
I was excited that my contacts came in quickly.
Thank you, WebEyeCare.
Reply from WebEyeCare2026-04-09
It's wonderful to hear your order came so fast. Thanks for the great review and we hope we can help you again soon!
B
Brittany Rose Shuhart · 1 review · Experienced 2026-04-09 ·
★★★★★
10/10 recommend
10/10 recommend. Ive ordered contacts a few times. The most recent I selected the wrong product and the support team was exceptional in reaching out to me, responding, and assisting with getting it all correct! Will forever use this company!
Reply from WebEyeCare2026-04-10
Thank you so much for your kind words! We’re thrilled to hear that you’ve had great experiences with us, and we’re especially glad our support team was able to help quickly resolve your issue. Providing attentive and reliable service is always our goal. We truly appreciate your trust in us and look forward to helping you again in the future!
D
Donna D · 8 reviews · Experienced 2026-03-31 ·
★★★★★
Thanks Mark!
After posting a review regarding incorrect contacts received and unhelpful response from initial person I contacted, I corresponded with Mark. He apologized profusely for the error and the way that my case was handled. I was refunded for the incorrect contacts as soon as they received them and received a box of the correct ones at no charge. I really appreciate his handling. Although the free box wasn’t necessary, it showed me that they truly did care about the service I was given.
Reply from WebEyeCare2026-04-07
Thank you for bringing this to our attention. Your feedback is incredibly valuable, and we’re actively reviewing our processes to improve how we handle situations like this in the future—particularly when it comes to speeding up resolutions and offering more flexible options. We have a manager reaching out to you to make this right. We truly appreciate your patience and the opportunity to improve.
We are glad to hear you received your order quickly! Thank you for the kind words and taking the time to let us know we did a good job.
p
paul C · 2 reviews · Experienced 2026-03-23 ·
★★★★★
Disappointing experience…
I had a very disappointing experience ordering contact lenses from this company.
I initially chose them because their prices appeared to be the most affordable, but after unexpected additional charges, that was no longer the case. I provided my prescription, only to be told it had expired. I was then advised to complete an online eye test, which I paid for.
After following up on my order, I was told again that I needed to take the online test but this time the contact lense online test, resulting in a second charge of $16.49. To make matters worse, I was later informed that my original prescription did not specify contact lenses, meaning my order could not be processed at all.
After waiting an entire month with no resolution, I ultimately had to cancel my order. The whole process was frustrating, time-consuming, and poorly communicated.
Reply from WebEyeCare2026-03-25
We’re sorry for the mix-up with your order and understand how frustrating that can be. This isn’t the experience we aim to provide. When speaking with your doctor they stated the contact lens prescription had expired and we provided the online exam as this would be the fastest way to get the order shipped out to you but it is not mandatory. The incorrect exam was taken for glasses but this cannot be used for a contact lens order. Please contact us and a manager will be happy to assist you.
Glad to hear that! Thanks for sharing your experience!
D
Dennis Quach · 2 reviews · Experienced 2026-03-15 ·
★★★★★
Easy experience navigating the website…
Easy experience navigating the website and purchasing what I needed. Competitive prices. Good email notifications to keep me informed of the product delivery progress. Customer support for my inquiry was timely. Package arrived early and in good condition. Thank you!
Reply from WebEyeCare2026-03-27
We're really glad to hear that you found the website easy to navigate and that the ordering process went smoothly!
J
Janice · 1 review · Experienced 2026-03-16 ·
★★★★★
Ordering contacts was relatively easy…
Ordering contacts was relatively easy and they were delivered quickly. The only reason I didn't give a 5 star is that now that I ordered a years supply, they are offering me a discount through the rewards program, which is pretty much worthless since I just paid about $1000 for the year already and don't need more. They should have just offered a coupon up front.
Reply from WebEyeCare2026-03-25
We are happy everything went smoothy with your order! Our team will reach out about the discount information you received.
C
Customer · 4 reviews · Experienced 2026-03-15 ·
★★★★★
Contacts still have not been received
Reply from WebEyeCare2026-03-19
Your order was shipped out the day after you placed the order. We emailed you the tracking information. According to USPS the package was delivered on 3/14/2026. A replacement shipment is being sent out to you.
There was an issue with my original order but they corrected it promptly.
Reply from WebEyeCare2026-03-19
It’s rare, but sometimes there is a human error with packing a shipment. Getting the correct prescription is incredibly important, and we take this seriously. The correct product was shipped out with overnight delivery. You should receive the new shipment today. Thank you for bringing this to our attention, and we are glad we were able to get this corrected for you immediately.
