Wellbots (www.wellbots.com) has a 4.6 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
Took four weeks and many emails and calls to get my refund; had to eventually get my bank involved and got the money back after all the drama. What a headache to deal with...
Dear Charles Lee, We see that your order we had been in constant touch with you throughout the process. Your order was refunded as soon as it was returned and inspected. Please let us know if there is anything else we can help with. The Wellbots Team
I am a licensed drone pilot and had purchased a very expensive drone for commercial work - I was going to build a drone services business. It was stated clearly that the purchase of this particular drone was non-refundable. Within days of purchasing and prior to shipment I received a somewhat unexpected job offer. It was an offer I couldn't say no to. I told the story to Elliot at Wellbots, he understood and refunded my purchase. In the age of AI such a human and kindly gesture is rare. Thank you Elliot and Wellbots. Stay human. I look forward to doing business with Elliot and his team in the future. Charles Couch
I did a quick search before ordering from Wellbots, and the company seemed legitimate with great reviews. Unfortunately, my experience was far from positive. While their prices are competitive and the products may be good, a company is ultimately judged by its customer service—and this is where they completely fell short. After ordering a battery, I waited a long time for delivery. When it was marked as delivered, I discovered it actually wasn’t. Tracking clearly showed it had been returned to the shipper, yet resolving this issue with customer service was extremely frustrating. Both their chat and phone support were very unprofessional. Responses were short, dismissive, and lacked even the most basic courtesy—no apology, no acknowledgment of the inconvenience, and no effort to reassure me that they were working on a solution. Even simple questions—like whether they could expedite the shipping after the delay—were met with vague or unhelpful answers. It almost feels like the company may have grown too quickly and taken on more than they can handle. I don’t know what the issue is internally, but the customer experience clearly suffers because of it. I wasn’t even looking for compensation—just clear communication and a bit of care. At the very least, make the customer feel like they matter. Problems can happen with any company, but what matters is how those problems are handled. In this case, the lack of professionalism and basic customer service skills made the experience particularly disappointing. As for now i still haven’t received a new tracking number. Hopefully tomorrow.
Dear Barak, You have placed two orders with us thus far. 1 for the Ecoflow Delta 3 Ultra Plus and the other for 2 units of the Ecoflow 220W Solar Panel. Both orders were processed and shipped in the promised time. You took advantage of some fantastic pricing hence placed your second order. Your order for the Ecoflow Delta 3 Ultra Plus was returned to the sender because per the FedEx tracking number: 871202413243, Fedex was unable to deliver to you. Once this item was returned, you decided to seek a full refund rather than having us issue a replacement unit. We then refunded you in full. No restocking fee was levied on your order. We were in communication with you daily via phone and email and kept you updated on every step. If there is anything else you need, please feel free to contact us. - The Wellbots Team
I had a great experience ordering from Wellbots. The item I ordered was shipped quickly and packaged well. There was a discrepancy between the the item that was listed and what I received. When I reached out to them I immediately got a response from Julien, and the problem was resolved quickly. I would definitely order from them again!
Thank you for your kind words. They mean so much to us. Best regards, Julien The Wellbots Team
Sure the price was great for the Eco Flow Delta Pro Ultra X, but you’d think after spending thousands of dollars that customer service would be better. The shipment was delayed, so I requested a cancellation since I didn’t want the power station to sit outside while I was on vacation. Customer service said the shipment was cancelled. The next night I received an email saying the shipment is being sent. Clearly the warehouse has lack of communication. None of the order was processing for shipment until I opened a dispute with my credit card company - seems suspicious.
Dear Doug Mato, Your review is quite surprising. Since the very start we gave you a VIP service like all our customer get. You placed your order on April 22, 2026 directly with our Sales Team as you wanted to get the best pricing. They ensured that you did by offering a fantastic discount. Your order was shipped shortly there after via FedEx and was delivered within 24 hours of being picked up. We had stayed in constant communication with you via phone and email and kept you informed on every step. We sent you the tracking via email as soon as it was generated. If there is anything else we can help with, do feel free to reach out, we would be happy to help you again! - The Wellbots Team
I ordered some speakers for my new setup. Unfortunately I was not home when they were delivered and they were stolen before I could get home. FedEx denied my claim and Julien was supper helpful in sending me another set and making sure this one require a signature. Thank you again for helping me out and I will be ordering most if not all of my tech items from here on out!
Thank you for your kind words. They mean so much to us. Best regards, Julien The Wellbots Team
I ordered a Hume 5.0 tracker with a promised 48 hour delivery. We planned to leave for our summer home two days later. I would get device on the 10th day after ordering, after ten manhours’ worth of coordinating with USPS, Wellbots and UniUni. Julien from Wellbots customer service shed light on the problem: Wellbots had chosen UniUni as shipper. In doing so, Wellbots unwittingly triggered a nightmare for both themselves and me. Eight days into the process we were both convinced UniUni had ghosted us. Julien sent another unit via a reliable shipper and I pledged to return it if the UniUni item arrived, which it eventually did. Wellbots refused my offer to return the second device, a kindness which was not expected. This was an ordeal for both Wellbots and me, largely due to UniUni, which no longer serves Wellbots. Special thanks to Julien: combining our billable hours, this 8-day shipping likely cost over $1,000. For a $200 wearable Hume strap.
Dear Norris D. Shane, We are really sorry to hear about your experience. We are currently in contact with the carrier, and they have informed us that your package arrived in Dallas this morning and is expected to be delivered on Saturday, May 2. In the meantime, if you have any questions or need further assistance, please don’t hesitate to reach out — we remain available to help. Thank you for your patience. Best regards, The Wellbots Team
I made an error on an order. I contacted Wellbots and Elias was wonderful. He listened and fixed everything right away. He even responded back with a confirmation that it was handled. Very good customer service for my very first order. Thanks.
Thank you for your kind words. They mean so much to us. Best regards, Elias The Wellbots Team
Wellbots customer service department is the best I have ever experienced! The journey began with a FedEx delivered damaged package from Wellbots. The service team instantly and with much dedication, had a new item shipped before the damaged item was even returned! I was even able to upgrade to a more advanced product in the middle of these transactions. Thank you Valetina and your incredible service team!
Thank you for your kind words. They mean so much to us. Best regards, Valentina The Wellbots Team
Excellent website , I highly recommend it, fast delivery
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
Wellbots sent me a great vacuum and I would purchase one from them again. Thank you, Wellbots! Best Regards, Stephanie
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
Great team Wellbots thank’s for everything, for all your help and super nice custome service thank’s a lot of time
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
I've dealt with Wellbots now for I'd say two or three years? Always great experience, currently buying Bluetti Solar Power products. Highly recommend this company, they usually have a little bit better price, not sure how they do it!
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
honest, when i saw a 3k for 2.6k, i’m thinking scam. lots of websites offering name brand products for less. BUT, after contacting the manufacturer(offering what I wanted at their higher price) the response was i could trust Wellbots for the sake of their product. I was worried might be some return or remanufactured but was assured by the manufacturer it would be as if i purchased it directly from them.. i even saved on the extended warranty that the manufacturer (that offered also offered one at a higher price) would honor, i took the chance. my product arrived, brand new, the lastest version, well protected(it weighs a lot so the potential was there for damage). hey here’s hoping Wellbots gets the attention it deserves and becomes an alternative to that other company.
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
Very good services
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
**** Update Really efficient Customer Care team there, especially Julien. There were some hiccups with my order, but everything was resolved timely. Can recommend them for wide choice and great customer support. ****
Thank you for your kind words. They mean so much to us. Best regards, Julien The Wellbots Team
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
Good price, honest and really fast delivery .
Thank you for your kind words. They mean so much to us. Best regards, The Wellbots Team
June 1, 2026.Now working on my credit . Because my score went down 97 points because they didn't Refunded me.This is the Worse Company WELLBOTS. As they admitted their mistake. . I ordered a Remote Control Lawnmower. ItJanuary 4, 2026, on a Sunday night, I am living with multiple sclerosis and am disabled. The next morning, I decided it was better to keep my Lawn man because of my disability. I called them the next morning. And told them to please cancel the order. They never called the shipper to cancel the on January 23, 2026 it was delivered to my house by FedEx. After looking at the label on the box, I told him this was Cancelled take it back. I took pictures of the driver loading it back in the FedEx truck and called the company and said this was cancelled. Wellbots said No problem, send it back. I said the FedEx driver just took it back. WELLBOTS said we will credit your account. I checked my credit card from Capital One and told them about it. They said it will take a few days. Then I received my statement and noticed $2,126,99 was never credited to my account. Capital One said we will take care of it, and it went into dispute. WELLBOTS sent a ten-page statement that I never cancelled the order, which was a Lie. Then said I opened the box, which was another Lie because after I told him I took pictures of the FedEx driver, the FedEx truck number, and the package was loaded on the truck. He quickly said I will get back to you in which they didn’t, and they turned around and challenged my dispute and lied about everything. Because they do a lot of Business with Capital One, I tried talking to WELLBOTS, and the same guy made no sense talking to me. He used a language that made it impossible to figure out what he was saying. Finally, he said he would credit my account, but he lied. Then Capital One said that they decided with WELLBOTS. I said to myself you got to be kidding. I sent out two letters overnight to the CEO Richard D Fairbanks in McLean Va And Capital One Correspondence in Salt Lake City Utah and never heard back from either of them. I tracked the two overnight letters that they received. I checked a review, and the review of Yevgenly Kala tarot went through the same problem as myself they said, “Know who you're buying from. They Lie they cheat, and they do not respond.” And I see the same problem I am going through. I called Capital One in Tampa, the dispute center, and they said they did not see anything in my file over this and asked me to fax everything to them on 4/16/2026. They have not done anything yet, and they are sending me a late notice to start sending payment. Can you believe that when sending a nice letter to the corporate office. To the CEO, nothing was answered. That is poor customer service. I see the workers can’t comprehend when there is a problem with a customer who has pictures, tracking numbers with FedEx, that it was never delivered, and no one can figure out how to solve a customer complaint, even at the corporate office. Next, I will send this to Capital One. Maybe they will understand what’s going on. Again People be very careful when ordering from WELLBOTS! No, I never made threatening Phone calls. Another Lie. You would think that, having a good business, they would quickly take care of a problem. That has been going on for four months. With the stress of having MS. Which have took a toll me. This Was from WELLBOTS Julien from Wellbots(Wellbots) Never got the Refund from them. May 18, 10:43 EDT Dear Gle Wilson, I sincerely apologize for the inconvenience caused. As a manager of the customer service, I called you yesterday to clarify the situation, and as mentioned, we did not have any record of prior communication regarding this issue. After double-checking with our warehouse team, I can confirm that we did receive the returned order. I’m truly sorry for how this situation escalated and for the frustration it has caused you. This is clearly not the level of service we strive to provide. Given that you did not receive your original order as expected, we will proceed with a full refund to resolve this matter properly and fairly. The refund will be issued immediately. We would also greatly appreciate it if, once everything is resolved, you could consider updating your review to reflect the final outcome. Negative feedback has a significant impact on our business, and we always aim to ensure every customer ends the experience satisfied. Thank you for your understanding, and again please accept our apologies for the inconvenience. Best regards, Julien After they admitted they were wrong. Remember, people Please be careful when ordering from this Company. This is a very easy problem with all the pictures documentation I have on them. . I saw many reviews on them when it comes to refund.This went on for over 5 monthAnd WELLBOTS
Hello, We would like to clarify this situation for transparency. The package was delivered successfully, and we do not have any record of any cancellation request or prior communication from this customer before shipment. After delivery, the customer opened a chargeback with their bank. The bank reviewed the case and ruled in our favor, confirming that the transaction was valid and the order was delivered as agreed. We have nevertheless fully refunded the customer, and the case is now closed. Following this outcome, the customer has posted repeated negative reviews across multiple platforms and has made threatening phone calls to our team. We take these actions seriously and are reviewing the situation internally. We remain available to resolve any legitimate concerns through proper support channels. Wellbots Team
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