Fantastic
Fantastic. Great selection and seamless and quick order fulfillment. I'll definitely recommend at any chance to Mom friends as well as childcare facilities and performers.
About West Music
Data updated- Website
- www.westmusic.com
- Category
- Education & Training
- Location
- United States · Coralville
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 0% (0/4)
Do you own West Music? Claim this profile for free and start replying to reviews.
Is West Music legit?
West Music (www.westmusic.com) has a 4.4 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Education & Training and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excellent Customer Service
I had an issue with payment via the website and chatted with the AI assistant. It was not able to resolve the issue. I received personal follow up from a customer service rep via email and they offered other suggestions. When I was able to successfully place my order, the CSR not only followed up, but looked into my order and let me know that it had already shipped that same day.
Tracking the delivery was so helpful…
Tracking the delivery was so helpful and delivery was much quicker than I had anticipated—especially here at Christmas time! My order was packaged well, and I was very pleased with my experience from start to finish! Thank you.
Great Experience
Setting up a tax exempt account was so quick and easy! Our order was processed and received very quickly!
Item arrived quickly and as described.
Fast service
Fast service. Quality products. Thanks!
The site was easy to navigate and…
The site was easy to navigate and everything arrived in a timely manner. Thank You!
Reply from West Music2025-11-14
Love to hear it, enjoy your products!
Found the products I needed at good…
Found the products I needed at good prices. Shipping was quick, too.
Reply from West Music2025-11-14
Great! We ship most orders same day.
Great quality and fast delivery
The shipping was fast and we are happy with the quality of the product.
Reply from West Music2025-11-14
So happy to hear this Tania, enjoy!
I git my stuff
Reply from West Music2025-11-03
Thanks Michael! We're glad we could help.
Good experience
I read the bad reviews, but it was the only place that had the percussion shakers I wanted. I received them by mail promptly and they followed my instructions I included in the order. The price was reasonable too. So, I was pleasantly surprised.
Reply from West Music2025-07-28
Thanks so much for your positive review! We pride ourselves on fast shipping and great service.
Terrible customer service...
I took a guitar amp in several years ago (5 maybe?). Had to pay $40 cash in advance. The next week, the kid said he opened up the amp and could see the part that needed replaced but he knew he couldn't get one. But he charged me and kept the $40 anyway. OK, I didn't argue but I didn't go back for years. Now, water under the bridge I thought so a few weeks ago I called and emailed West Music asking if they had anyone that could repair amps. They increased the "up front bench fee" to $65 ( $30 more than any other store in Iowa) and now charge "only $90 per hour", their words, ($30 more than any other). I told them what I needed done and asked for an estimate and they still have not bothered to respond. Too many customers I guess. Anyway, I found someone else that builds amplifiers and he did it for $50 total. Look somewhere else before going to West Music in Coralville. Horrible customer service, over charging and no work ethic at all. I shop on line exclusively because of them and I have been playing music for over 50 years. Guitar, violin, piano, bass. guitar.
Terrible customer service
Terrible customer service. Horrible business practices. I ordered a drum that was a 4 month wait, paid the order price. Forgot I even ordered this until I received it after many months. Then a few months after that they sent an invoice for the full price of drum. What company sends out their product before payment?! Then harasses the customer for their screw up. The onus is on them.
A little sketchy
Our local music store was bought out by West. Now when you rent instruments, regardless of what skill level your student is and what books their instructor uses, you have to buy an expensive "starter kit." I have four children, so now we have extra music stands, books, and many other things we have no use for. We tried to return these items because we were told we'd be able to, but they wouldn't take them back. You can't exchange the lesson books for ones that are at your students' level or of the type their teacher uses. You just have to buy all the random things if you want to rent an instrument. It makes no sense at all; it's just a way to make people buy things they don't need.
Appallingly LACK of customer service
Appallingly LACK of customer service. Embarrassingly poor communication. They don’t even deserve ONE star. I had to chase these people up for months for any kind of update on my order. They just don’t care & will get back to you if and when they can be bothered. My order took so long to process they actually demanded payment from me twice. The second time being 3 months after my initial order had been placed & funds had been sent to them. Completely hopeless handling of a simple transaction. Very unprofessional. AVOID!!!