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Food, Beverages & Tobacco

WholeLatteLove.com

200 reviews

4.3200 reviews
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About WholeLatteLove.com

Data updated
Website
www.wholelattelove.com
Category
Food, Beverages & Tobacco
Location
United States · Rochester
Status
Unclaimed
Last 12 months
52 reviews
Replies to negative
46% (16/35)
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Is WholeLatteLove.com legit?

WholeLatteLove.com (www.wholelattelove.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 46% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

A
Al S · 3 reviews · Verified · Experienced 2025-02-10 ·

Ordering was easy

Ordering was easy. Shipment updates were given. Product received quickly with no damages.

Reply from WholeLatteLove.com2025-03-26

We’re glad to hear this. Thank you for being part of the Whole Latte Love community.

l
luis zavala · 1 review · Verified · Experienced 2025-02-18 ·

Fast and easy to get my expresso…

Fast and easy to get my expresso machine with a lot of options and videos make me choose the best machine for our home.

Reply from WholeLatteLove.com2025-03-20

Thank you for your feedback. We’re glad to know you had a positive experience with us!

D
DYKE HENSEN · 3 reviews · Experienced 2025-02-24 ·

I have been a repeat customer

I have been a repeat customer. I had to use their customer support to order parts for Racillio espresso machine, and found it "ok" but little expert insight on which parts were needed to fix the issue. Recently I purchased a new espresso machine and grinder. The Eureka grinder had a defective manual-timer switch. It has been a month since I contacted their online service and I now have a month of support text messages, two weeks from when "Brian" from technical support would contact me, which has not happened. A product warranty is NOT a technical issue unless "Brain" wants to explain to me how to push in an on off button. VERY disappointed.

Reply from WholeLatteLove.com2025-03-20

Thank you for taking the time to share your experience. We truly appreciate your continued support and are sorry to hear that your recent interactions with our support team did not meet your expectations. Our goal is always to provide expert guidance and timely assistance, and it’s clear that we fell short in this case. Regarding your Eureka grinder, we sincerely apologize for the delay in resolving the issue. Warranty concerns should be handled efficiently, and we understand how frustrating this has been for you. We’d like to make this right—we have sent this issue directly to our tech supervisor and he will be in contact shortly.

R
Rob Liroff · 2 reviews · Verified · Experienced 2025-02-14 ·

Perfect score merited

Ease of ordering and timely delivery of the Roncilio Silvia espresso machine rates a perfect score.

Reply from WholeLatteLove.com2025-03-20

We appreciate your feedback and are happy to know you're enjoying your Rancilio. Thank you for your support!

D
DZ · 1 review · Verified · Experienced 2025-02-17 ·

They always have the coffee I’m looking…

They always have the coffee I’m looking for. Easy to order and ships quickly.

Reply from WholeLatteLove.com2025-03-18

Thanks so much for your positive feedback!

T
Trevor Jamieson · 1 review · Verified · Experienced 2025-02-18 ·

Quick shipping and OEM part!

Reply from WholeLatteLove.com2025-03-20

Thanks so much for your positive feedback!

J
Js · 3 reviews · Verified · Experienced 2025-02-10 ·

No support

I bought a Baratza grinder for $500. It stopped working 4 weeks after purchase. WLL took no responsibility and kicked me to Baratza, who take days to respond. There is no benefit to shopping with WLL over Amazon.

Reply from WholeLatteLove.com2025-03-18

I'm truly sorry to hear about your experience and appreciate the opportunity to clarify. We absolutely stand behind the products we sell and always assist our customers with troubleshooting and warranty support. In the case of Baratza grinders, the manufacturer handles warranty claims directly to ensure the best possible service and resolution. That said, we are always happy to advocate on your behalf and assist in the process however we can. If you're still waiting on a response from Baratza or need further help, please reach out—we’d love the chance to make this right. Our team is always here to support you!

M
M Kuchel · 2 reviews · Verified · Experienced 2025-02-14 ·

Good service

Decent timing; products in new condition & got what I ordered.

Reply from WholeLatteLove.com2025-03-18

Thanks so much for your positive review!

M
Michael Flagg · 2 reviews · Verified · Experienced 2025-02-14 ·

Everything was great

Everything was great, from the choices to the cost to the quick receipt of my new espresso machine.

Reply from WholeLatteLove.com2025-03-18

We appreciate your positive feedback!

D
David Bevin · 5 reviews · Verified · Experienced 2025-02-14 ·

I always get fast delivery and without…

I always get fast delivery and without any other problems. Great coffee and a huge selection of coffee machines. Best prices I’ve seen.

Reply from WholeLatteLove.com2025-03-18

Thank you so much for taking the time to share your experience with us. We appreciate your positive review!

D
Daniel Rainard · 2 reviews · Verified · Experienced 2025-02-26 ·

We bought a refurbished Gaggia Magenta…

We bought a refurbished Gaggia Magenta Prestige, which was marked down to a song but made even better by a 20% discount we happily accepted. When the machine arrived, it had the wrong water spout, but Whole Latte Love sent a replacement right away. Although it took another week to arrive, the wait was well worth it! My wife said if we drank this coffee in a shop, we would agree that it was some of the best coffee we’ve ever had in our lives. It’s a major upgrade to our quality of life and at a price that made it irresistible. To quote Led Zeppelin, “Got a Whole Latte Love!” 🤘😊🎸

Reply from WholeLatteLove.com2025-03-14

Thank you for your review. We're happy to know you're satisfied with your purchase.

B
Brian Brown · 1 review · Verified · Experienced 2025-02-12 ·

Shipment was fast.

Reply from WholeLatteLove.com2025-03-14

Thanks for the positive review!

M
Michael Gross · 2 reviews · Verified · Experienced 2025-02-12 ·

Regular customer with WholeLatteLove

Regular customer with WholeLatteLove. Able to find the parts that I need and excellent customer & technical support. Highly recommend!

Reply from WholeLatteLove.com2025-03-14

Your review means the world to us! Thank you for your kind words and for being a valued customer.

C
Colin McGill · 1 review · Verified · Experienced 2025-02-13 ·

The overall experience was excellent

The overall experience was excellent. My only critique is transparency around shipping charges to Alaska. Going from shipping being included for contiguous states to being charged without transparency is frustrating. How much of the cost was covered in good faith as if it was being shipped to Florida or Texas, or do you recover the entirety of the shipping because I'm in AK?

Reply from WholeLatteLove.com2025-03-14

Thank you for your kind words and for sharing your feedback about your experience. We’re glad to hear it was excellent overall, but we understand your frustration regarding shipping charges to Alaska. Shipping costs to non-contiguous states can vary significantly, and while we do cover a portion of the shipping cost, the final charge depends on carrier rates. Unfortunately, due to the complexities of shipping to Alaska, we are unable to offer the same free shipping policy as we do for the contiguous U.S. That said, we recognize the importance of transparency and truly appreciate your feedback—it’s something we will take into consideration as we continue to improve our processes.

J
Judith Briar · 6 reviews · Verified · Experienced 2025-02-26 ·

Great company

Great product, quick delivery. Will order again. Thank you

Reply from WholeLatteLove.com2025-03-14

Thank you for sharing your experience!

D
Don D. · 6 reviews · Verified · Experienced 2025-02-26 ·

Nice deal..Great Machine....Gaggia Carezza Deluxe ... Would Recommend..

Nice deal, fast ship, pleased with this purchase overall. Thanks , Don

Reply from WholeLatteLove.com2025-03-14

Thank you for your amazing feedback! We’re delighted you had a great experience with us!

B
Bob Durette · 2 reviews · Verified · Experienced 2025-02-27 ·

The machine is great

The machine is great, it was easy to setup and use, had issues with my order hut customer service was very helpful and professional, I'll recommend to all my friends and family

Reply from WholeLatteLove.com2025-03-14

We’re so glad you’re happy with your purchase! Thank you for taking the time to leave us a review!

S
Spencer · 1 review · Verified · Experienced 2025-02-13 ·

Great products and service!

Reply from WholeLatteLove.com2025-03-14

Thanks so much for your positive review!

D
Derek · 1 review · Verified · Experienced 2025-02-27 ·

Gaggia academia

The gaggia academia is a fantastic piece of equipment. It was shipped out quickly and received without incident. I've been enjoying the upgraded coffee experience. The price tag was big, but it's well worth it.

Reply from WholeLatteLove.com2025-03-14

Thank you for your kind words. We're glad to hear you had a positive experience!

A
A C · 4 reviews · Verified · Experienced 2025-02-25 ·

Great selection and quick delivery

Reply from WholeLatteLove.com2025-03-14

Thank you for sharing your experience!