Ordering was easy
Ordering was easy. Shipment updates were given. Product received quickly with no damages.
We’re glad to hear this. Thank you for being part of the Whole Latte Love community.
WholeLatteLove.com (www.wholelattelove.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 46% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-10.
Ordering was easy. Shipment updates were given. Product received quickly with no damages.
We’re glad to hear this. Thank you for being part of the Whole Latte Love community.
Fast and easy to get my expresso machine with a lot of options and videos make me choose the best machine for our home.
Thank you for your feedback. We’re glad to know you had a positive experience with us!
I have been a repeat customer. I had to use their customer support to order parts for Racillio espresso machine, and found it "ok" but little expert insight on which parts were needed to fix the issue. Recently I purchased a new espresso machine and grinder. The Eureka grinder had a defective manual-timer switch. It has been a month since I contacted their online service and I now have a month of support text messages, two weeks from when "Brian" from technical support would contact me, which has not happened. A product warranty is NOT a technical issue unless "Brain" wants to explain to me how to push in an on off button. VERY disappointed.
Thank you for taking the time to share your experience. We truly appreciate your continued support and are sorry to hear that your recent interactions with our support team did not meet your expectations. Our goal is always to provide expert guidance and timely assistance, and it’s clear that we fell short in this case. Regarding your Eureka grinder, we sincerely apologize for the delay in resolving the issue. Warranty concerns should be handled efficiently, and we understand how frustrating this has been for you. We’d like to make this right—we have sent this issue directly to our tech supervisor and he will be in contact shortly.
Ease of ordering and timely delivery of the Roncilio Silvia espresso machine rates a perfect score.
We appreciate your feedback and are happy to know you're enjoying your Rancilio. Thank you for your support!
They always have the coffee I’m looking for. Easy to order and ships quickly.
Thanks so much for your positive feedback!
Thanks so much for your positive feedback!
I bought a Baratza grinder for $500. It stopped working 4 weeks after purchase. WLL took no responsibility and kicked me to Baratza, who take days to respond. There is no benefit to shopping with WLL over Amazon.
I'm truly sorry to hear about your experience and appreciate the opportunity to clarify. We absolutely stand behind the products we sell and always assist our customers with troubleshooting and warranty support. In the case of Baratza grinders, the manufacturer handles warranty claims directly to ensure the best possible service and resolution. That said, we are always happy to advocate on your behalf and assist in the process however we can. If you're still waiting on a response from Baratza or need further help, please reach out—we’d love the chance to make this right. Our team is always here to support you!
Decent timing; products in new condition & got what I ordered.
Thanks so much for your positive review!
Everything was great, from the choices to the cost to the quick receipt of my new espresso machine.
We appreciate your positive feedback!
I always get fast delivery and without any other problems. Great coffee and a huge selection of coffee machines. Best prices I’ve seen.
Thank you so much for taking the time to share your experience with us. We appreciate your positive review!
We bought a refurbished Gaggia Magenta Prestige, which was marked down to a song but made even better by a 20% discount we happily accepted. When the machine arrived, it had the wrong water spout, but Whole Latte Love sent a replacement right away. Although it took another week to arrive, the wait was well worth it! My wife said if we drank this coffee in a shop, we would agree that it was some of the best coffee we’ve ever had in our lives. It’s a major upgrade to our quality of life and at a price that made it irresistible. To quote Led Zeppelin, “Got a Whole Latte Love!” 🤘😊🎸
Thank you for your review. We're happy to know you're satisfied with your purchase.
Thanks for the positive review!
Regular customer with WholeLatteLove. Able to find the parts that I need and excellent customer & technical support. Highly recommend!
Your review means the world to us! Thank you for your kind words and for being a valued customer.
The overall experience was excellent. My only critique is transparency around shipping charges to Alaska. Going from shipping being included for contiguous states to being charged without transparency is frustrating. How much of the cost was covered in good faith as if it was being shipped to Florida or Texas, or do you recover the entirety of the shipping because I'm in AK?
Thank you for your kind words and for sharing your feedback about your experience. We’re glad to hear it was excellent overall, but we understand your frustration regarding shipping charges to Alaska. Shipping costs to non-contiguous states can vary significantly, and while we do cover a portion of the shipping cost, the final charge depends on carrier rates. Unfortunately, due to the complexities of shipping to Alaska, we are unable to offer the same free shipping policy as we do for the contiguous U.S. That said, we recognize the importance of transparency and truly appreciate your feedback—it’s something we will take into consideration as we continue to improve our processes.
Great product, quick delivery. Will order again. Thank you
Thank you for sharing your experience!
Nice deal, fast ship, pleased with this purchase overall. Thanks , Don
Thank you for your amazing feedback! We’re delighted you had a great experience with us!
The machine is great, it was easy to setup and use, had issues with my order hut customer service was very helpful and professional, I'll recommend to all my friends and family
We’re so glad you’re happy with your purchase! Thank you for taking the time to leave us a review!
Thanks so much for your positive review!
The gaggia academia is a fantastic piece of equipment. It was shipped out quickly and received without incident. I've been enjoying the upgraded coffee experience. The price tag was big, but it's well worth it.
Thank you for your kind words. We're glad to hear you had a positive experience!
Thank you for sharing your experience!
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