World Rugby Shop (www.worldrugbyshop.com) has a 4.1 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 64% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-10.
I love the products I have ordered. The quality has been top notch. Ordered a few times now. Customer service has been always willing to help. I will continue to come back!
Thanks for the kind words Rob we really appreciate your business!
Placed an order and quickly realized I forgot to add an item. Reached out to customer service and QUICKLY got a response. Since I ordered through Facebook I was told I would need to order the additional item from the website and they would refund me the shipping. I did and very soon after I got an email from Kristy (who was awesome) saying they were able to include all the items in one package, it was on its way, and she refunded me the shipping from second purchase. Phenomenal experience and I will be ordering from them again and again and again….
Thank you so much for the kind words Ryan it means a lot. This put a smile on Kristy's face!
Awesome selection, great prices, and super fast shipping. I got a shipping confirmation less than 2 hours after I placed my order. Items arrived exactly as described, will be ordering again!
Thanks for the kind words Brandon!
Fantastique. Bravo 🍾. I can believe my shoes were delivered on time. Your service is very good. I am buying again from you World Rugby. I play professionally in France. Thank you. Adidas boots
Thanks for the kind words Bruno! Very glad to hear it went well.
I have had a number of orders over the years. Great quality and great selection. In November, I ordered a bunch of gear for gifts. Product was delivered quickly and everyone was pleased with their gifts. The RWC ball and USA Rugby "Raise the Flag" hoodie were huge hits, and I had to order more of both!
Thanks for the kind words Lee and glad the gifts worked out!
WRS is my go-to place for anything rugby. I’ve had great experience with returning boots and clothes that didn’t fit and was able to easily get the correct sizes. Their team is hands down one of the best customer service departments I’ve ordered from.
Really appreciate the review Jakeb and please let us know if we can help with anything else!
Order 4 tops to wear to a semi-final - package was opened, and items were missing, so we refused delivery at the advice of the postal service. Contacted customer support; after 1 initial response, we've heard nothing. We leave for Paris in 2 days and have no top and no refund. How on earth this is acceptable for the official shop is beyond me. Very disappointed and looks like I'm not alone.
Hi Emily- so sorry for just now responding to this. We don't have a trustpilot account and didn't realize you had left this review. It is obviously too late to work on your last order, but if you have your order information we would be happy to help make it right and refund. Just email [email protected] and we will make it right.
Waste of time. Ordered one thing and sent another as a supplement and took the ball I ordered off the website. Then went on to say it was my fault. Looking at the other unsatisfied customers someone needs to shut this store down. Customer service help line are arrogant and only communicate when they want to.
Stay away from this company. Ordered something in June that was lost in transit. Made them aware of the issue in July. It is now August and they still have not remediated the issue. Poor response, even with evidence that the items are non retrievable in shipping. I would save yourself the hassle and buy from somewhere else.
Sorry for the issue with your order. Please send me your order # or contact World Rugby Shop directly at [email protected] so we can help correct the problem. Yours in Rugby, David F
I ordered a Springbok hoodie for my son which was delivered to him in Canada. I am very disappointed as the condition of the product is shocking. The writing on the hoodie is faded in places and the the writing has peeled off in other places. This product cost a lot of money being purchased from South Africa. I would like to know who to contact so I can get a full refund.
Sorry for the issue with your order. Please contact World Rugby Shop directly at [email protected] so we can help correct the problem. Yours in Rugby, David F
Haven’t received my item. Emailed back and forward nothing happened other than the same answer. They send me a link and the said tracking number do not excise. PayPal will do nothing. Crap company.
Ordered a rugby top back in September. Paid through paypal, tried to get my money back as it never arrived. But paypal ask for documentation to prove I never received it. Not sure how you provide the written proof that you did get something. Anyway needless to say I would avoid! SCAM ARTISTS
The tracking number for these items is RP028578448LV. .Use the link below to see the status of your shipment: It was sent from the Latvian mail on 18 November....still have not received anything.....But I also cannot track where it is now.....why?
Unfortunately I ordered a Highlanders shirt for my son's birthday. After 7 weeks there is still no shirt and the tracking seems to show it got lost at a transfer station in China. The company's response to the situation has been very disappointing with them just repeating "it is in the post and will arrive" , when it is obvious something has gone wrong. So I have a very disappointed son and I am out of pocket $40
Wrote in on 29 Oct regarding “Non Order Delivery”. I’ve finally received my item on 4 Nov. While it had been a less than ideal shopping experience, I would like to credit World Rugby Shop for prompt responses to feedback given on this platform. Such support is appreciated. Thank you.
Quick delivery and my son loves his new rugby cleats!
excellent service
Thanks for sharing. We love working to help get rugby players out on the field.
Quick shipping, products is exactly as it appears in photo.
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