X-POLE US (xpoleus.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
Placed an order and realized I had made an error on the size afterwards. Carolina was excellent and corrected it as soon as I requested before it was finished processing. this gift will be perfect thanks to her.
I had the most delightful interaction with Heidi in the parts department. we discussed my issue with my X Stage Lite and she did an excellent job asking clarifying questions and having me send pictures over to ensure I was purchasing the correct product to fit my X Stage but also to ensure she recommended the correct product for my budget. instantly won my trust with her wonderful insight, setting my expectations on shipping and engaging personality. I will definitely buy from X pole again!
Placed an order and noticed I had made an error on the size afterwards. Carolina was excellent and corrected it as soon as I requested before it was completed processing This gift will be perfect thanks to her.
I had the most wonderful interaction with Heidi in the parts department. We talked about my issue with my X Stage Lite and she did a great job asking clarifying questions and having me send pictures over to make sure I was buying the correct product to fit my X Stage but also to make sure she recommended the correct product for my budget. Instantly won my trust with her wonderful insight , setting my expectations on shipping and engaging personality. I will totally buy from X pole again!
X-POLE US offers excellent quality products and great customer service
I had some shipping issues with FedEx, and Carolina was incredibly responsive. She even stayed late and called FedEx multiple times to help sort everything out. You can really tell she cares about her customers.The X-Stage Pole Lite was super easy to set up and feels very sturdy.
Carolina was an absolute sweetheart. She was incredibly helpful and even went out of her way to find me a part that was technically out of stock. She gave me her direct line and let me know I could call it at anytime. Truly such a wonderful experience with her.
Great experience with X-POLE US! The pole is sturdy, high-quality, and easy to set up
Their Canadian website is down, but Carolina has offered the most reliable customer service I've ever had. So quick to reply emails and very efficient to pass orders! Thank you!!
I was having difficulty placing an online order, and Carolina with X-pole US returned my call the following business day. She was beyond helpful and kind.
Always an amazing experience when dealing with Xpole! Carolina was very nice and helpful!
Following an issue with a replacement part for my pole, Carolina called me, got everything sorted quickly and my extension is on the way! Love my X-pole and this experience reminded me that the company is one I’m more than happy to support!
I experienced some shipping issues with FedEx and Carolina was very responsive. She stayed late and helped me by calling FedEx several times to work things out. I can tell she really cares about her customers. The X stage pole lite was super easy to set up and is sturdy.
Placed an order and realized I had made a mistake on the size after. Carolina was great and corrected it as soon as I requested before it was finished processing. This gift will be perfect thanks to her.
Carolina was great! A part I ordered for my pole got returned to sender because of a mistake on the address. She was super helpful and quick about having it shipped back out to me! Thank you!
Carolina and CJ were so sweet and professional in helping me with an order from YEARS ago that I was trying to track down. They compassionately sent another one free of charge and made sure it was the correct item that I needed. They were responsive and professional at every single step and this is why XPOLE is the absolute best!!! They really care about their customers, I am so absolutely grateful!!
Roxanne made my experience really great. my order went missing and she was really helpful with filing a claim and making sure a replacement was sent out. this was a gift for someone so im glad it got worked out. she made sure the issue was resolved really quickly too. AMAZING SERVICE!
XPOLE is everyone’s favorite for a reason. Great product and awesome customer service. I had a bunch of questions and I was connect with Carolina and she was so helpful. I hated be that complicated customer but she was amazing and clearing up all my questions.
Carolina was very helpful and friendly on the phone! I received an Xpole gently used from a friend but the dome was dented, so I purchased a new dome. Carolina helped me determine what part I needed that would allow me to use the pole with the new dome (the pole given to me is an older model so I thought I had mistakenly ordered the wrong dome).
I had some issues with my order and Noemi was the most helpful customer service rep I have ever worked with. No notes. Thank you for helping me sort this out!
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