We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.
Is Ya'lla Tours USA legit?
Ya'lla Tours USA (yallatours.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-09-02.
Abominable trip service. VERIFY how trip problems will be addressed in advance. Insurance only compensates direct cost, not trip loss of days or stress.
3 days of a 10 day trip were lost due to incorrect airline ticketing. There is no 24/7 support line. No assistance was offered trying to get hotels/shuttles on a stranded in Washington, DC World Series weekend, for a 15 person group separated from a main group of another 22 already in Israel.
The remaining 7 days of the trip included a superb guide and bus driver, but the trip was already ruined. To date, no refund has been offered.
Hopefully this is a one off for other potential users.
Reply from Ya'lla Tours USA2019-11-04
We do sympathize with the terrible frustrations that began your trip. The late departure of your United Airlines flight out of St. Louis, causing your missed connection to Turkish Airlines at Dulles Airport set up a cascade of effects for which there was no easy solution. Our entire air department worked to get you and your stranded travel companions on another flight to Israel. As you know, flights were booked solid for days. We felt lucky to get you on the United flight leaving 2 days after your original flight. There’s no compensating for stress or time lost, but for those who purchased it, our travel insurance will cover expenses due to trip delay and missed touring in Israel.
Ya'lla Tours provided the most professional service. They worked with us to accommodate my clients and went out of their way to provide a trip that exceeded my client's expectations. They are delightful to work with. Thank you !!
Reply from Ya'lla Tours USA2019-11-01
Thank you, Katja! We really appreciate your support and look forward to working with you again!
Had a perfect time touring around Morocco with Ya’lla Tours. The booked accommodations were perfect and comfortable. The guides and drivers were very friendly and engaging.
Of special note, I would like to extend very warm, truly heartfelt, and deepest gratitude to our driver, Mohammed Alaoui. Words cannot express just how indebted I am to this man for making a special trip even more special. He has helped to make very real a longtime wish of mine to visit Morocco on a personal level. The sweetest and kindest of gentlemen. I wish nothing less than lifetime happiness for him.
Reply from Ya'lla Tours USA2019-10-31
Thank you, Lonnie! We really appreciate you taking the time to write and will pass on your kind words to Mohammed.
Everyone at Ya'lla Tours made our trip to the middle east an unbelievable, awesome experience. We could not have been happier with the service provided to us.
Reply from Ya'lla Tours USA2019-10-21
This is what we love to hear! Thank you so much for letting us know.
All experiences I have had with Ya'lla Tours either as a traveler or booking travel for my clients has been an excellent experience. The staff is well versed on the products that they offer and are very aware of the services provided by the ground operators, guides, hotels, etc.
Ya'lla is a wonderful company that provides excellent services. Their clients are their top priority and they are very diligent in creating the best experiences possible.
Reply from Ya'lla Tours USA2019-10-11
Thank you, Von Ceil! We appreciate you and all the support over the years. We look forward to working with you again and again.
We are back from our trip . Thank you for organizing such a wonderful tour of Israel for us. It was truly Incredible .Everything went off very well and we had a great time . Thank you again .
Above comment I received, is from my client.
Great job Ya'lla Tours USA.
Hopefully I will do more business with Ya'lla Tours.
Sincere Regards,
Syed R Haq
Travel Time Services
818 896 1425
Reply from Ya'lla Tours USA2019-10-11
Thank you, Syed! We're so pleased your clients had a great experience with Ya'lla Tours. We look forward to working with you again.
Our trip to Israel and Jordan last week, 100% hassle free!
Our trip to Israel and Jordan last week was 100% trouble free. We did a private tour, party of 4. Everything was outstanding, very well organized, superb guides and drivers, ALL of our needs met from airport arrival to airport departure. Money well spent. Excellent service by Roe at Ya’lla. Will highly recommend their services.
Reply from Ya'lla Tours USA2019-10-11
Thank you! We really appreciate you taking the time to write. We're so pleased you had such a happy and carefree experience with Ya'lla Tours.
Ya'lla is 5 Star!! This company is truly special and unique. I'm a travel agent that books luxury tours. I would feel so comfortable booking this tour for my clients. My husband and I really loved the "white glove" service we received throughout our tour! Everything was top notch! Thank you!
Reply from Ya'lla Tours USA2019-10-11
Thank you, Kelli! Apologies for not responding sooner. We truly appreciate your support and partnership and look forward to working with you again.
We loved the hotels that were chosen for us as well as being transported by the tour company to and from the airports and hotels. We did one guided tour in our 10 day trip to Greece. This was a private tour for the four if us. Our guide was very knowledgable, however, we were hoping for a less formal more interactive approach. Come to find out she usually led large tour groups and apparently was not used to be interrupted with questions. Unfortunately our final tour day she did not remember we had another location and the tour ended earlier than expected, by nearly 3 hours. We did not have our tour information with us so we thought we just went through the tour hours quicker than expected. While the tour was extremely informative we were SO disappointed we missed the final stop on our tour as we will not likely be back to Greece for awhile if ever. We loved Greece but we have so many other places in Europe we will want to visit. Everyone from the tour company was very helpful to the point of giving us their phone number to text with questions or help.
Reply from Ya'lla Tours USA2019-09-23
Thank you so much for taking the time to write. We're happy your overall experience with Ya'lla Tours in Greece was positive but very sorry that your stop in Nafplion was missed. Nafplion is a charming town, but typically only a brief stop, certainly less than an hour. Nevertheless, we don't excuse our guide's choice to miss the stop without consulting you and will refund $60 per person.
Sincerely wishing you all the best from the Ya'lla team.
We had an amazing experience with Ya'lla. We missed our connection to Marrakech and I called as soon as I was able to advise our coordinator and everything was handled perfectly. Abidu was waiting for our flight the next day. Our four days with him were wonderful. We trusted him, he took great care of us, was super friendly and fun. Our two guides Hussein and Abdul also were incredible. Answered all our questions without hesitation, their English was perfect, we had a fantastic time!! We were going to do Morocco on our own, but our travel agent suggested some assistance, and are we glad we went with Ya'lla. It made our time in Marrakech very easy. Also, the Riad was beautiful, comfortable and the staff so polite. I actually miss Abidu very much.
Reply from Ya'lla Tours USA2019-09-11
Thank you for taking the time to write! It makes us so happy to know that you had such a wonderful experience. We will pass on your kind words to our whole team in Morocco.
Ronen put together an outstanding Jordan package for my family, including our college aged kids. Our tour guide and driver were top notch. Loved the glamping in Wadi Rum.
Reply from Ya'lla Tours USA2019-08-29
Thank you for taking the time to write, Tom! We're so happy you enjoyed your Jordan experience.
April 2019. Royal Touch of Jordan round trip from Israel.
This was an absolutely great trip with all the involved and complicated cross boarder crossings very well coordinated. Our guide Mr. Hani was probably the best, most knowledgeable, guide we have ever had. He who took such good care of us, especially my wife who is a very timid traveler. A rating of "Excellent" would be an understatement.
This certainly was one of the best tours we have taken. Absolutely will use Yalla Tours again.
Reply from Ya'lla Tours USA2019-08-23
Thank you, Mr. Friedman! It means a lot to us to know that you had such a positive experience with Ya'lla Tours. We'll be sure to pass on your comments to Hani. We look forward to working with you again.
Wishing all the best to you and Mrs. Friedman from the Ya'lla team.
I always work with Ya'lla for Jordan, Israel, Egypt, Cuba, and Turkey clients. All arrangements go without a glitch, and Ya'lla makes me look like a super star !.
Reply from Ya'lla Tours USA2019-08-23
Thank you so much for all the business over the years, Ann. We couldn't do it without outstanding travel agents like you!
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