Oncourse Home Solutions (yourhomesolutions.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The customer service attendant appeared to be somewhat rude.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we will review the interactions and address the matter promptly. Your feedback is important to us, and we’re committed to using it to improve.
Friendly and courteous service. Kurt worked professionally, and carefully corrected the issue. We think that he is a great service person!
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Thank you so so much! I had actually forgotten that I signed up for the In home drain insurance. When I had a small flood under my washer….it was so upsetting….not knowing just how bad it was, when I saw that the problem was an obvious clog in my drain pipe. I remembered signing up for the outside drainage insurance, and when I checked my policy and realized that the inside was also covered…. What a huge relief! Oncourse got me signed up with the local plumber (who turned out to be fantastic) and within one day…. Everything was fixed and NO charge. 🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The technician was on time for the appointment. He asked what the problem was and went to work immediately assessing the situation. Fixed the issues and had our AC up and running again!! He was very efficient and did a great job.
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Good and Friendly Service! Thank you Austin for taking time to answer our questions.
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Brain was very professional knowledgeable, friendly. He cleaned up behind himself and worked very hard unclogging the kitchen sink . He did an excellent job replacing the bathroom fixtures and he also did an inspection on the gas line. Everything worked out well.
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Keegan was prompt curteous and knowledgeable;.performed required AC service without incidence.
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Repair man was knowledgeable and helpfull in completing task.
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Although the date marked on the original review was April 28 (date of the problem), OnCourse actually responded to my previous negative review within a few HOURS. They set me up with a special Customer Service Advocate who was completely responsive and helpful. I agreed to have the original HVAC company return --- provided that an OnCourse representative was in attendance. Due to scheduling problems for the OnCourse representative (and the upcoming heatwave), he instead arranged an appointment with a different company: Great Dane Heating, Cooling, Electrical, & Plumbing; they sent out a tech the same afternoon. The Service Tech they sent out was a real Pro. He diagnosed (and then resolved) each problem. First of all, the original company had only connected 2 of the 5 wires for the thermostat --- only enough for the heat to work. Without the other wires connected, there was no possibility that the Circulating Fan or A/C ever could work. I can’t vouch for this omission as of the original furnace installation date (in December 2025), but the fact that the Fan-Only never worked suggests that that was the case. The Tech also verified that they had improperly jerry-rigged the heating system in the original installation, thereby preventing the two-stage system from going into high-heat mode --- which explains why I had to resort to space heaters during the coldest days last winter. Since the SECOND visit by the original HVAC company had been in April, they had been given two opportunities to get the wiring correct, and they evidently lied to my face when they left the second time after telling me that the Fan-Only problem was fixed --- it would have been impossible for either the Fan-Only or the A/C to work, because neither was connected. The Great Dane guy installed the 5-wire thermostat that should have been installed at the time of the new furnace installation, and the heat and Fan-Only work just fine now. Then he tackled the outside A/C unit. He verified that my relatives’ assessments were correct --- the compressor was NOT shorted out, so he replaced the expected parts, and the A/C is performing just fine (no trouble at all keeping up during the 95+ degree weather that was coming just days after he finished the work). Evidently, contrary to the report sent back to OnCourse by the original HVAC company that the outside compressor was unrepairable; the compressor itself was not in need of repair at all. I have tried to be open-minded about it, but I just can’t come to any other conclusion than that the original HVAC company intentionally sabotaged my system so that they could come back the following Spring to sell me a new A/C unit (it would have been routine for OnCourse to send them back again to make good on the problems with the original installation). I still don’t know whether it was necessary to replace my furnace, but even though the old one was High-Efficiency, the fact that the new one is two-stage will mean that I eventually will end up saving money in the long run. I’m not suggesting that EVERY "unrepairable" judgement calls for a second opinion, but, if it HAD been necessary to zero-out my old system, then the Gold Plan would have cost OnCourse money, and that would have to be reflected in the rates that they need to charge everyone. The only winner in that scenario would be the HVAC company that got to sell a new unit that wasn’t needed. I understand that OnCourse is taking appropriate actions to address the problems caused by the original HVAC company. They have to rely on the reports sent back to them from the companies that do the actual service calls, and only through Customer feedback can they know to deal with problem service companies. Given the way that this problem was handled, OnCourse gets 5 Stars for the resolution.
Thank you so much for your kind words! We’re thrilled to know our team was able to take a challenging experience and turning it into a positive one for you. We use feedback as an opportunity to improve, and we appreciate being giving the opportunity to do so. We're here when you need us in the future.
Our technician ,Nick, was awesome. He explained the problem he found and how he corrected the problem. Then he and his helper cleaned up before they left.
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Pleasant, efficient technician.
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
The repair person was outstanding!! We love using this solution for all of our appliance needs.
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Fast and friendly service ice maker works great now with no issues thanks again a.p appliances
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Arrived on time, very knowledgeable and gave me advice.
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
The most important things for me when being serviced by a company is 1st being on time, 2nd to give you complete details if there is additional work needed to be done from what you had been quoted. 3rd being professional and 4th respects your home during repairs and cleans up after the repairs.
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The technician that came was very helpful and went above and beyond to fix my fsyce
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Noah arrived on time. He was very friendly and I showed him my basement and he checked the fuse box. After checking it out he said everything was ok. He was kind enough to change my bathroom bulbs because as a senior I don
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Great Dane Heating, Cooling, Electrical, & Plumbing provided me with outstanding air conditioner repair service on 7/9/26. I called my Appliance Service Plan with Consumers’ Energy on Saturday, to fix the malfunctioning air conditioning unit. They scheduled Bryan from Great Dane Heating & Cooling to perform the repair. Bryan arrived on Monday, diagnosed the problem as the capacitor break-down and ordered the out-of-stock 70 microfarad replacement capacitor on-line. The capacitor was delivered within 48 hours and Bryan installed it on Wednesday, 7/9/26. Bryan was efficient, competent, friendly and helpful and did an excellent job. Thank you, Bryan. I highly recommend him for heating & cooling equipment maintenance services and I will call on him again for future maintenance needs.
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
60 reviews matching