Oncourse Home Solutions

Eddie from Kieser Heating and cooling…

Eddie from Kieser Heating and cooling was prompt, professional and best of all, he got our AC up and running in 15 minutes.

The technician was very friendly and…

The technician was very friendly and great with explaining the problem. Sam kept me up dated on the part that needed to be order and when it would arrive, also timely setting up next appointment to install new part.

too expensive

Cancelled them becuase they were too expensive. they tried to keep me by offering half of what i was paying. if you could afford to accpet that money then it should have been offered in the first place. the cancellation person told me not to pay the current bill due on 7-10 that it was the next billing cycle and we still had 7 days in the current cycle. they billed me anyway and tried to tell me that the 7-10 bill was for june1 - june 30. tried to tell me that the bill due on 7-10 was paying for the past month of june. no one bills you for a previous month, you have to pay up front for the current month.

Ryan is a great asset to Oncourse Home Solutions!

Ryan has serviced my home before, and again he is the personable and professionally trained technician! He greeted me with a smile and introduction, and asked how my day was going. He explained the service he was providing and asked if I had any questions. In this day and age, that kind of service is rare and most appreciated. Thanks so much, Ryan!

Serviceman was timely and courteous. Machine could not be fixed even tho he had reordered a new part.

Serviceman was timely, and very courteous.

Everything went smoothly

Everything went smoothly, satisfied

All good

All good, fast service.

One call got the ball rolling

One call got the ball rolling Communication was excellent. I was informed when and what was going to happen next every step of the way

This company is the greatest

This company is the greatest. Within 24 to 48 hours after contacting you’ll know what company and appointment time is really fast.

Used our HVAC warranty to determine next steps required

Used our HVAC warranty to determine if our old AC was worth saving or not ( it turned out not). There was some initial confusion as to whom as arriving (so 4 stars instead of 5) but once that got sorted a technician arrived, gave or AC a very through inspection and walked us through all the problems it had. It was worth the price of the warranty to be able to get some third party advice as to a solution without being pitched a new unit. So all in all, a very good solution and good customer service

Accountability and service

customer service rep was very…helpful

The customer service rep was very professional, knowledgeable, kind and helpful. Took the time to answer all the questions and explain in details. Five stars for I believe her name is Janie

I have used Oncourse Home Solutions…

I have used Oncourse Home Solutions twice now and have been totally satisfied with the results! Great fast service and great competent technicians. I highly recommend!

My kitchen drain was clogged

I had a clogged kitchen sink and water began rising from my basement floor drain with vegetable matter. A plumber was able to come out the next day and told me I needed an access panel cut into my wall to get to my pipe which he was not willing to do. He used a snake down the basement floor drain anyway and left after running some hot water freely. I was happy until the next day when water came up again from the basement floor drain. Without doing a thing, the next plumber from a different company said that the only way to clear my drain was to hydro jet it and insurance would not cover it because it was so expensive. He wanted to come out the next day and charge me $1590. I researched reasonable costs for residential hydro jetting and saw that his quote was more than twice the upper end for hydro jetting. I called my own plumber and he came out the next day, cut a small hole in my drywall to access the drain (which the first plumber would not do), ran a snake and then a camera to show me how clear the drain pipe was. Only $250. It took a week without the use of my kitchen sink to arrive at this point. I can understand the first plumber (who made a huge mess btw but I understand that too) but wonder why he couldn't just access the drain with a cutting tool. It was fast and easy for my plumber. The second plumber seemed like a total rip-off artist to me. I would never welcome that company again in my house and am considering cancelling my insurance thanks to him. The entire ordeal was very distressing.

Professional

Professional and knew hThe man was professional and kind and

Easy to contact service was good

The technician was on time and…

The technician was on time and explained everything clearly.

replacing working appliance

The repair person arrives as scheduled; however, she only uses one parts replacement vendor, and when they do not have the part, instead of researching the internet, she claims the appliance can not be repaired. I then have to purchase a new appliance to replace the one for which she could not find a part.

Great experience

Great experience. Oncourse called back in a timeframe shorter than expected. They even moved up the appointment so they came a day early. Orlando the tech was knowledgeable, polite and ontime.

Very good technician and came out slove…

Very good technician and came out slove my problem with my dishwasher